| Re: Scheduled Flight - Cancelled Booking |
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Group: uk.transport · Group Profile
Author: MortimerMortimer Date: May 17, 2007 06:59
"Mike Ross" corestore.org> wrote in message
news:pcmo43de79nhkfa3gr245o1ugbcjisl43l@4ax.com...> On Thu, 17 May 2007 14:04:10 +0100, rodger (and out) privacy.net>
> wrote:
>>>If you buy a ticket for a scheduled flight (and return) and then give
>>notice a couple of weeks before departure that you are not going to
>>use it are you entitled to your payment back (probably less a sensible
>>admin charge). Are there any laws/industry rules which cover this?
>
> It would depend entirely on the ticket you bought; full-fare tickets
> are generally fully flexible and fully refundable. Special offers and
> cheap fares generally aren't. Call them and ask.
This is the problem with air travel and air ticketing: the tickets
usually/always have your name on them and so cannot be given/sold to someone
else if you find that you can't use them.
I'd say that keeping your money and failing to provide the corresponding
service (no matter whose fault it is) is fraud. I'd like to see a change in
the law which says that any unused ticket should be transferrable or
refundable, otherwise the provider is able to sell the same seat twice. No
one minds paying a reasonable admin charge of a few pounds, but to retain
the whole ticket price is not acceptible. It's symptomatic of modern society
which seems to be imposing more and more restrictions on punters and
requiring them more and more to plan ahead and then commit to keeping those
plans, instead of allowing spontenaity and flexibility of travel.
I heard of a case a month or so after the restrictions on taking liquids
into an aeroplane cabin, after all the panic had quietened down. A family
was travelling on an internal flight (I think it was Bristol to Glasgow) and
when they got to the airport they found that because of the heightened
security they were required to show a passport as ID even for an internal
flight. The airline had never informed them of this. It was too late for
them to make the round trip back home to get their passports and the airline
wouldn't even refund the cost of the tickets. They lost a lot of money and
had to travel by car, arriving late for their appointment.
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