| Re: Unstaffed LU Stations |
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Group: uk.transport.london · Group Profile
Author: MIGMIG Date: Oct 15, 2006 01:05
Mike Bristow wrote:
>> There was mention of control rooms before. What do control rooms
>> control?
>
> The station. The CCTV cameras. When we wandered round Loughton
> for a open house weekend, the control room was part office; part
> cctv monitoring station; where the equipment that allowed local
> control of various signalling equipment lived; where the communiction
> between line controller and station happened; and where the tea was
> brewed.
>
>> Presumably a station doesn't need to be controlled as such,
>> so if there happens to be a control room on the site, is it really
>> staffing the station?
>
> All stations have a room called the 'control room', I suspect.
I don't really understand why any of this needs to relate to or be
located at a specific station, but if it does and they are always
staffed, you'd think it would be better if people were more evidently
there to help people.
At a slight tangent, I was at Kings Cross in the latish evening where
staff were very inefficiently trying to supervise long queues of people
who were trying to negotiate several partially-functional ticket
machines (I queued a long time for one, found it didn't take notes [no
warning] and, after a member of staff had several attempts at making it
work, I was told to start queueing over again for another machine that
might or might not work).
I couldn't understand why they didn't just open the ticket office and
simply serve all the people instead of taking several minutes per
person trying and failing to make a machine work. There seems to be no
sanity about making efficient or helpful use of staff who are present
on a station.
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