| Re: The wonders of FCC customer services |
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Group: uk.transport.london · Group Profile
Author: Mizter TMizter T Date: Sep 20, 2008 11:52
[x-posted to uk.railway - originally posted to uk.transport.london]
On 20 Sep, 19:25, rosenst...@ cix.co.uk (Colin Rosenstiel) wrote: > I wrote to them following a discussion on why the 10:15 from Cambridge to
> King's Cross has been changed to the 10:20 which is often checked by NXEC
> services at or South of Hitchin:
>
>> I have to say I still find it disappointing that the Cambridge clock
>> face pattern was further eroded for this reason when the East Coast
>> timekeeping barely justifies it and makes performance worse.
>
> They replied:
>
>> Thank you for contacting First Capital on 19 September 2008
>> regarding the clock face at Cambridge station.
>
>> We can only answer customer enquiries about our trains and
>> facilities as Cambridge station is operated by National Express
>> East Anglia, I am unable to provide a full response to the points
>> you have raised. In order for this to be investigated I have
>> forwarded your correspondence to National Express East Anglia at
>> the address below.
>
> Doh!
>
Splendid incompetence (I thought it justified a wider audience, hope
you don't mind Colin). Are we to expect a reply from NXEA saying that
they'll double-check that all the clocks at Cambridge are on the right
time?
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