The wonders of FCC customer services
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The wonders of FCC customer services         


Author: Colin Rosenstiel
Date: Sep 20, 2008 11:25

I wrote to them following a discussion on why the 10:15 from Cambridge to
King;s Cross has been changed to the 10:20 which is often checked by NXEC
services at or South of Hitchin:
> I have to say I still find it disappointing that the Cambridge clock
> face pattern was further eroded for this reason when the East Coast
> timekeeping barely justifies it and makes performance worse.

They replied:
> Thank you for contacting First Capital on 19 September 2008
> regarding the clock face at Cambridge station.
>
> We can only answer customer enquiries about our trains and
> facilities as Cambridge station is operated by National Express
> East Anglia, I am unable to provide a full response to the points
> you have raised. In order for this to be investigated I have
> forwarded your correspondence to National Express East Anglia at
> the address below.

Doh!

--
Colin Rosenstiel
2 Comments
Re: The wonders of FCC customer services         


Author: Mizter T
Date: Sep 20, 2008 11:52

[x-posted to uk.railway - originally posted to uk.transport.london]

On 20 Sep, 19:25, rosenst...@cix.co.uk (Colin Rosenstiel) wrote:
> I wrote to them following a discussion on why the 10:15 from Cambridge to
> King's Cross has been changed to the 10:20 which is often...
Show full article (1.25Kb)
no comments
Re: The wonders of FCC customer services         


Author: Great Eastern
Date: Sep 21, 2008 02:49

Colin Rosenstiel wrote:
>> We can only answer customer enquiries about our trains and
>> facilities as Cambridge station is operated by National Express
>> East Anglia, I am unable to provide a full response to the points
>> you have raised. In order for this to be investigated I have
>> forwarded your correspondence to National Express East Anglia at
>> the address below.
>
> Doh!

And no doubt NXEA will forward it to NXEC as they will think its
possibly something to do with them!
no comments

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