Hi,

I find trying to get out of Liverpool Street station in the morning
takes longer than it could, principally because there are too few
ticket barriers. Every morning there are large queues just to get to
the barrier. It now seems the staff have been told to not open the
disabled-access barrier to able-bodied passengers, making the problem
worse.

Across the entrance to platforms 13 and 14 is what appears to be an
old ticket office (I've tried to purchase tickets from there before,
but got told in barely-understandable English to use the main ticket
office).

One way to alleviate the passenger-congestion problem is to remove the
old ticket office and install additional barriers in its place. I have
sent Network Rail the following message:

Nothing new I've seen people with large items be ignored by staff as they
can't be bothered to open the gate.

I think thats a platform office now issn't it ? - I don't use that side of
the station much these days.

Me too. Sometimes when my ticket does't work in the barriers, I have
to tap the person attending the gate and get a look of surprise that
somebody should want to use it.

Ah, thanks. It should still be moved and replaced with ticket barriers

Surprise, is that all! they must like you. I've had them try and close the
gate on me as I go throught with something big - that was fun.

I'll double check who actually uses it for what these days - I had a feeling
the people from the Pl.1 office ended up in there about a year or so ago.
Either way its highley unlikley that NR would remove it and but a gateline
in. Not until there is a persistant problem that lands them in trouble and
there forced into something.

On 16 Aug, 22:34, "Q" <..@..> wrote:

On Sat, 16 Aug 2008 14:43:36 -0700 (PDT), j.p.harris@talk21.com wrote:

Because sometimes there aren't enough barriers to control the flow.
Euston always allow people through the manual gate, if they didn't the
queue would be twice as long, and it's already far too long, yet
there's no room for more barriers. Milton Keynes Central used to
refuse, until I pointed this out to the "Meet the Manager", at which
point they started allowing people through as well.

Barriers are IMO a good thing, but they do need human help when the
passenger volumes get too big at the height of the peak. It also
helps that on peak trains it's unlikely that there will be many
without[1] tickets.

11 & 12 are adjacent to each other, are they not? Do you mean 10 &11?

On 17 Aug, 15:53, M J Forbes gmail.com> wrote:

Yes, I guess I do. I was thinking that there were four mainline
platforms rather than three.

http://www.networkrail.co.uk/documents/For%%20Passengers/Station%%20Maps/4512_Li...

I notice that the barrier between 7 and 8 seems to be left open now
but there is no access between 10 and 11. If there was access, it
would need to be someway down platform 11 given the Central Line
entrance and other facilities in this gap but I don't see why it
shouldn't be possible. Then again, perhaps the wall is too think to
put a hole in.

Jonathan

On Sat, Aug 16, 2008 at 02:43:36PM -0700, j.p.harris@talk21.com wrote:

Only if the barrier staff are blind or otherwise incapable of reading
what's printed on the ticket.

Anyway, there's a similar problem at Victoria for platforms 9-12.
Nowhere near enough gates, and people seem to be let through the manual
gate based on a complex calculation involving the phases of the moons of
Jupiter. The problem would go away if there were also gates going
sideways into the ungated Gatwick Express platforms, or they got rid of
the McHeartDisease shop, or preferably both.

When we discussed this in the thread "Gatelines - relative numbers" on Jan
16th onwards, Paul C suggested Liverpool St had about 60 'mainline' ticket
gates.

Apparently Waterloo is getting something around 170 ticket gates. Given the
similar footfalls (to within the odd 10 million or so), perhaps that is
evidence in itself that Liverpool St needs more gates?

http://www.networkrailmediacentre.co.uk/Content/Detail.asp?ReleaseID=3587&NewsAreaID...

Paul S