|Re: Car Insurers and recommended repairers
Group: uk.rec.cars.misc · Group Profile
Author: steve robinson Date: Jun 17, 2008 16:54
Peter Crosland wrote:
>>>>> What exactly is the law with regards to repairers etc? I'm
> wondering >>>> if its worth complaining about their behaviour....
>>>> You are allowed to take it to a VAT registered garage of your
>>>> choice as long as the quote is reasonable and the work to
>>>> sufficient standard.
>>> OK. Thanks for the clarification.
>>> The insurers are spouting all sorts of stuff like:- There'll be a
>>> considerable delay while they get authorisation, I'll only get the
>>> amount for repairs that the authorised repairer was going to
>>> charge, the work wont be guaranteed etc.
>>> The suggestion that you are entitled to take it where you like is
>>> completely wrong. The insurers are paying so they are entitled to
>>> choose who will do the repairs.
>> AIUI the policyholder is legally entitled to have whoever he likes
>> repair his car whether or not the insurance company use 'approved'
>> repairers. The contract terms cannot exclude this right.
> Care to provide a cite for that assertion?
> Peter Crosland
Peter , it falls foul of the varoius laws which prohibit restrictive
practices and anticompetitive behavour , very similar to tied
serviceing of vehicles to retain manufacturers warranty which was ruled
against about 5 years ago
Thier are also warranty issues , most manufacturers anticorrosion
warranties will be viod if the work is not performed by manufacturer
approved companies using oem parts , the insurance companies and thier
approved garages will not honour such warranties either so the contract
terms making you effectively sign this away are unfair
As i posted earlier had this issue with norwich union some years back