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Author: paulfoelpaulfoel Date: Jun 17, 2008 12:11
I've had loads of hassle off my current insurer (swiftcover) because
they want me to use their recommended repairer for repairs to my car.
Basically, the nearest recommended repairer was 40+ miles away (in
fact, in a different country!!!) so I told them to get stuffed and
found a local one.
Since then they've tried all sorts to get me to change my mind.
They've been deliberately obstructive in my opinion.
What exactly is the law with regards to repairers etc? I'm wondering
if its worth complaining about their behaviour....
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Author: AidyAidy Date: Jun 17, 2008 12:18
> What exactly is the law with regards to repairers etc? I'm wondering
> if its worth complaining about their behaviour....
You are allowed to take it to a VAT registered garage of your choice as long
as the quote is reasonable and the work to sufficient standard.
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Author: paulfoelpaulfoel Date: Jun 17, 2008 12:45
On Jun 17, 11:18 am, "Aidy" wrote:
>> What exactly is the law with regards to repairers etc? I'm wondering
>> if its worth complaining about their behaviour....
>
> You are allowed to take it to a VAT registered garage of your choice as long
> as the quote is reasonable and the work to sufficient standard.
OK. Thanks for the clarification.
The insurers are spouting all sorts of stuff like:- There'll be a
considerable delay while they get authorisation, I'll only get the
amount for repairs that the authorised repairer was going to charge,
the work wont be guaranteed etc.
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Author: TimTim Date: Jun 17, 2008 12:53
"paulfoel" wrote
> The insurers are spouting all sorts of stuff like:-
> There'll be a considerable delay while they get
> authorisation, I'll only get the amount for repairs
> that the authorised repairer was going to charge, ...
Hmmm. Has the authorised repairer actually
seen the car, to be able to give a good view
on how much they *would* actually charge?
"paulfoel" wrote
> ... the work wont be guaranteed etc.
Eh? It's not up to your insurer to tell your local garage
whether they can guarantee their own work or not!
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Date: Jun 17, 2008 12:54
Aidy wrote:
>> What exactly is the law with regards to repairers etc? I'm wondering
>> if its worth complaining about their behaviour....
>
> You are allowed to take it to a VAT registered garage of your choice as
> long as the quote is reasonable and the work to sufficient standard.
No way can it be "the law" that the garage you use must be VAT registered,
although it's pretty unlikely you would find a garage which isn't.
There isn't really any law as such. What matters is what's in the agreement
between you and the insurer. Read your insurance policy.
The problem lies in who decides what is "reasonable". It may be that they
can say that the quote by their preferred repairer is substantially more
favourable than the one you can obtain independently, and that would make
your local repairer's quote unreasonable in their view.
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Author: Peter CroslandPeter Crosland Date: Jun 17, 2008 13:21
>> What exactly is the law with regards to repairers etc? I'm wondering
>> if its worth complaining about their behaviour....
>
> You are allowed to take it to a VAT registered garage of your choice as
> long
> as the quote is reasonable and the work to sufficient standard.
OK. Thanks for the clarification.
The insurers are spouting all sorts of stuff like:- There'll be a
considerable delay while they get authorisation, I'll only get the
amount for repairs that the authorised repairer was going to charge,
the work wont be guaranteed etc.
The suggestion that you are entitled to take it where you like is completely
wrong. The insurers are paying so they are entitled to choose who will do
the repairs. They use approved repairers because having been approved they
guarantee the repair and also have a decent scheme of inspection so that the
insurers don't have to send an inspector to check that each job has been
done properly. The bottom line is that by doing this they keep the price of
repairs lower and therefore the premiums are as well.
Peter Crosland
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Author: steve robinsonsteve robinson Date: Jun 17, 2008 13:24
Ronald Raygun wrote:
> Aidy wrote:
>
>>> What exactly is the law with regards to repairers etc? I'm
> wondering >> if its worth complaining about their behaviour....
>>
>> You are allowed to take it to a VAT registered...
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Author: AdrianAdrian Date: Jun 17, 2008 13:29
"Peter Crosland" yahoo.co.uk> gurgled happily, sounding much like
they were saying:
> The suggestion that you are entitled to take it where you like is
> completely wrong. The insurers are paying so they are entitled to choose
> who will do the repairs. They use approved repairers because having been
> approved they guarantee the repair and also have a decent scheme of
> inspection so that the insurers don't have to send an inspector to check
> that each job has been done properly. The bottom line is that by doing
> this they keep the price of repairs lower and therefore the premiums are
> as well.
It's nothing whatsoever to do with quality.
The big bodyshops sign up to do cheap rates for the big insurers, in
return for having work channelled their way. Because the rates are cheap,
they're forced to churn the jobs through, which results in lower quality
- and let's hope not many complain.
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Author: steve robinsonsteve robinson Date: Jun 17, 2008 13:36
Peter Crosland wrote:
>>> What exactly is the law with regards to repairers etc? I'm
> wondering >> if its worth complaining about their behaviour....
>>
>> You are allowed to take it to a VAT registered garage of your...
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Author: Dave BakerDave Baker Date: Jun 17, 2008 13:51
"Peter Crosland" yahoo.co.uk> wrote in message
news:g7mdnUENwKK0A8rVnZ2dnUVZ8vidnZ2d@posted.plusnet...>>> What exactly is the law with regards to repairers etc? I'm wondering
>>> if its worth complaining about their behaviour....
>>
>> You are allowed to take it to a VAT registered garage of your choice as
>> long
>> as the quote is reasonable and the work to sufficient standard.
>
> OK. Thanks for the clarification.
>
> The insurers are spouting all sorts of stuff like:- There'll be a
> considerable delay while they get authorisation, I'll only get the
> amount for repairs that the authorised repairer was going to charge,
> the work wont be guaranteed etc.
>
> The suggestion that you are entitled to take it where you like is
> completely wrong. The insurers are paying so they...
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