Author: PoppeaPoppea
Date: Aug 22, 2008 01:01
I recently visited a local carpet/curtain/blind shop and arranged for
a visit to measure my windows for roller blinds. This was in early
June. When the measurements were taken I was left with sample books,
and from this I chose a colour for all the windows, called Mint. After
a long, long delay, the owner of the shop arrived to fit the blinds
but to my horror they are the wrong colour, a rather unpleasant 'pea'
green. The owner had given no written confirmation of the order, and
even the cost was phoned through to me, rather than a letter. He now
says I must pay for the blinds and that his wife, who had taken the
order in the shop, and to whom I'd given the sample (removed from the
book just to be sure) insists the pea green was the one I chose.
Additionally, a separate upstairs window was meant to be blue, but
this has also been fitted with the green. The shop has admitted that
this is a mistake and will put this right. However, strangely, at the
same time one of the blinds I thought I'd ordered, for a half glass
back door, was not fitted. When I queried this, the owner insisted I
didn't order one for that window. But the odd thing is that the
wrongly coloured blind for the bedroom fits the door that's been
missed perfectly. As there was a) no written confirmation of the
order, and b) no written estimate of cost, I'm uncertain of my legal ...
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