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Author: Andrew HodgsonAndrew Hodgson Date: Apr 7, 2008 09:13
Hi,
I know people have issues with Ebuyer, but I have never had issues
with them previously, and on the one time I needed to change
something, they were fine about it.
However, this time I am having issues.
I purchased the following item from them last week:
http://www.ebuyer.com/product/123060
I got it and installed it on Friday, and subsequently found it to be
the RTM copy. Didn't activate this, and rung Ebuyer this morning. As
I am not a Microsoft system builder partner I don't qualify for any
support on this item, despite buying it with hardware which went into
the machine. My complaint isn't that I need support, but was given
the wrong product to begin with.
Do I have any milage in taking it up with trading standards, or is
there nothing I can do? I am quite happy to continue using the same
COA, but just have a newer DVD with SP1 included.
Advice appreciated.
Thanks.
Andrew.
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Author: Jeff GainesJeff Gaines Date: Apr 7, 2008 09:18
On 07/04/2008 in message
<6phkv3dvv3se06b2v1fqu2kco4485qn9u1@ news.giganews.com> Andrew Hodgson wrote:
>I got it and installed it on Friday, and subsequently found it to be
>the RTM copy. Didn't activate this, and rung Ebuyer this morning. As
>I am not a Microsoft system builder partner I don't qualify for any
>support on this item, despite buying it with hardware which went into
>the machine. My complaint isn't that I need support, but was given
>the wrong product to begin with.
Do you mean it's the retail product and not OEM? "RTM" means released to
manufacture.
--
Jeff Gaines Damerham Hampshire UK
There are 10 types of people in the world, those who do binary and those
who don't.
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Author: Andrew HodgsonAndrew Hodgson Date: Apr 7, 2008 09:22
On 7 Apr 2008 16:18:52 GMT, "Jeff Gaines" yahoo.co.uk>
wrote:
>On 07/04/2008 in message
><6phkv3dvv3se06b2v1fqu2kco4485qn9u1@ news.giganews.com> Andrew Hodgson wrote:
> >>I got it and installed it on Friday, and subsequently found it to be
>>the RTM copy. Didn't activate this, and rung Ebuyer this morning. As
>>I am not a Microsoft system builder partner I don't qualify for any
>>support on this item, despite buying it with hardware which went into
>>the machine. My complaint isn't that I need support, but was given
>>the wrong product to begin with.
>
>Do you mean it's the retail product and not OEM? "RTM" means released to
>manufacture.
Apologies. It was the version without any SP1 - just the standard
Vista I could have purchased 12 months ago.
Thanks.
Andrew.
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Author: GBGB Date: Apr 7, 2008 09:50
"Andrew Hodgson" privacy.net> wrote in message
news:jgikv31fqud5hdm919ef2doks3su7vv68r@news.giganews.com...> On 7 Apr 2008 16:18:52 GMT, "Jeff Gaines" yahoo.co.uk>
> wrote:
>>>On 07/04/2008 in message
>><6phkv3dvv3se06b2v1fqu2kco4485qn9u1@ news.giganews.com> Andrew Hodgson
>>wrote:
>> >>>I got it and installed it on Friday, and subsequently found it to be
>>>the RTM copy. Didn't activate this, and rung Ebuyer this morning. As
>>>I am not a Microsoft system builder partner I don't qualify for any
>>>support on this item, despite buying it with hardware which went into
>>>the machine. My complaint isn't that I need support, but was given
>>>the wrong product to begin with.
>>
>>Do you mean it's the retail product and not OEM? "RTM" means released to
>>manufacture.
>
> Apologies. It was the version without any SP1 - just the standard ...
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Author: GBGB Date: Apr 7, 2008 09:53
"Andrew Hodgson" privacy.net> wrote in message
news:jgikv31fqud5hdm919ef2doks3su7vv68r@news.giganews.com...>
> Apologies. It was the version without any SP1 - just the standard
> Vista I could have purchased 12 months ago.
Sorry, only just checked the ebuyer page - it says:
Microsoft Windows Vista Ultimate -SP1- Licence and media - 1 PC - OEM -
DVD - 32-bit - English
I'm surprised that they would not just swap it for you in that case, or send
you a CD with SP1 or something like that.
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Date: Apr 7, 2008 13:07
"Andrew Hodgson" privacy.net> wrote in message
news:6phkv3dvv3se06b2v1fqu2kco4485qn9u1@news.giganews.com...> Hi,
>
> I know people have issues with Ebuyer, but I have never had issues
> with them previously, and on the one time I needed to change
> something, they were fine about it.
>
> However, this time I am having issues.
>
> I purchased the following item from them last week:
> http://www.ebuyer.com/product/123060
>
> I got it and installed it on Friday, and subsequently found it to be
> the RTM copy. Didn't activate this, and rung Ebuyer this morning
And what did they say?
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Author: Martin BurkeMartin Burke Date: Apr 7, 2008 14:35
GB wrote:
>
> "Andrew Hodgson" privacy.net> wrote in message
> news:jgikv31fqud5hdm919ef2doks3su7vv68r@news.giganews.com...>>
>> Apologies. It was the version without any SP1 - just the standard
>> Vista I could have purchased 12 months ago.
>
> Sorry, only just checked the ebuyer page - it says:
> Microsoft Windows Vista Ultimate -SP1- Licence and media - 1 PC - OEM -
> DVD - 32-bit - English
> I'm surprised that they would not just swap it for you in that case, or
> send you a CD with SP1 or something like that.
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Author: GBGB Date: Apr 7, 2008 16:33
"Martin Burke" btinternet.com> wrote in message
news:8swKj.11562$Wf3.7744@newsfe16.ams2...>
> I would defiantly ask them for the correct goods to be sent out, presuming
> you have not opened the package you should be fine. You can always ring
> your local trading standards and ask them for some free advice, but I am
> sure that you do have the grounds to get your money back or the correct
> goods from ebuyer at no extra costs to you.
It's a 400 MB download, which would take an hour on a reasonable internet
connection. Surely, the cost of telephoning trading standards will be more
than the cost of the download? Yes, ebuyer are totally in the wrong for
supplying the wrong thing, but sometimes it's simpler just to work round
other people's mistakes.
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Author: Andrew HodgsonAndrew Hodgson Date: Apr 10, 2008 09:39
On Tue, 8 Apr 2008 00:33:15 +0100, "GB" microsoft.com>
wrote:
>"Martin Burke" btinternet.com> wrote in message
>news:8swKj.11562$Wf3.7744@newsfe16.ams2...>>
>> I would defiantly ask them for the correct goods to be sent out, presuming
>> you have not opened the package you should be fine. You can always ring
>> your local trading standards and ask them for some free advice, but I am
>> sure that you do have the grounds to get your money back or the correct
>> goods from ebuyer at no extra costs to you.
>
>It's a 400 MB download, which would take an hour on a reasonable internet
>connection. Surely, the cost of telephoning trading standards will be more
>than the cost of the download? Yes, ebuyer are totally in the wrong for
>supplying the wrong thing, but sometimes it's simpler just to work round
>other people's mistakes.
Thanks for the responses, I eventually just got the SP1 from the
Internet. I may end up going back to XP anyhow later down the road.
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Date: Apr 10, 2008 16:38
"Andrew Hodgson" privacy.net> wrote in message
news:6phkv3dvv3se06b2v1fqu2kco4485qn9u1@news.giganews.com...> Hi,
>
> I know people have issues with Ebuyer, but I have never had issues
> with them previously, and on the one time I needed to change
> something, they were fine about it.
>
> However, this time I am having issues.
>
> I purchased the following item from them last week:
> http://www.ebuyer.com/product/123060
>
> I got it and installed it on Friday, and subsequently found it to be
> the RTM copy. Didn't activate this, and rung Ebuyer this morning. As
> I am not a Microsoft system builder partner I don't qualify for any
> support on this item, despite buying it with hardware which went into
> the machine. My complaint isn't that I need support, but was given
> the wrong product to begin with.
> ...
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