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Author: Patty WinterPatty Winter Date: Jul 9, 2008 12:44
We had a brownout in my area last night, and my older DirecTV
receiver (a Sony SAT B-2) appears to be the worse for it. It's
telling me, "You have inserted the wrong card. Please insert
the proper Access Card." I removed and reinserted the card a
couple of times, but there's been no improvement.
Before I call DirecTV, are there any other diagnostics I can
perform? I don't want to pay for a new access card and then
discover that something is actually wrong with the receiver.
I don't think so, though, because I'm getting the barker
channels okay.
If they immediately suggest that I buy a new access card,
should I ask them to try reinitializing the existing card
first?
Patty
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Author: cjdaytonjrnospamcjdaytonjrnospam Date: Jul 9, 2008 13:51
> We had a brownout in my area last night, and my older DirecTV
> receiver (a Sony SAT B-2) appears to be the worse for it. It's
> telling me, "You have inserted the wrong card. Please insert
> the proper Access Card." I removed and reinserted the card a
> couple of times, but there's been no improvement.
>
> Before I call DirecTV, are there any other diagnostics I can
> perform? I don't want to pay for a new access card and then
> discover that something is actually wrong with the receiver.
> I don't think so, though, because I'm getting the barker
> channels okay.
>
> If they immediately suggest that I buy a new access card,
> should I ask them to try reinitializing the existing card
> first?
>
> Patty
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Author: Bob NielsenBob Nielsen Date: Jul 9, 2008 14:10
Patty Winter wrote:
> We had a brownout in my area last night, and my older DirecTV
> receiver (a Sony SAT B-2) appears to be the worse for it. It's
> telling me, "You have inserted the wrong card. Please insert
> the proper Access Card." I removed and reinserted the card a
> couple of times, but there's been no improvement.
>
> Before I call DirecTV, are there any other diagnostics I can
> perform? I don't want to pay for a new access card and then
> discover that something is actually wrong with the receiver.
> I don't think so, though, because I'm getting the barker
> channels okay.
>
> If they immediately suggest that I buy a new access card,
> should I ask them to try reinitializing the existing card
> first?
>
>
> Patty
> ...
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Author: Patty WinterPatty Winter Date: Jul 9, 2008 17:08
In article aioe.org>, Bob Nielsen wrote:>Patty Winter wrote:
>>
>> If they immediately suggest that I buy a new access card,
>> should I ask them to try reinitializing the existing card
>> first?
>
>That would be worth a try. I would also recommend pulling the power
>plug for 5 minutes or so and restarting the receiver.
Good idea about the power cycling, Bob. It didn't work this
time, but it should have been the second thing I tried, after
removing and reinserting the access card.
However, I'm happy to report that a DirecTV technician was
able to refresh the card, and everything popped back immediately.
I quickly checked my premium channels while the tech was still
on the phone, to make sure that I wasn't only getting the basic
channels. I did lose my Custom Stations list, but it's a minor
annoyance to re-create that.
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Author: Steven StoneSteven Stone Date: Jul 15, 2008 11:18
I use a UPS on my home entertainment gear.
It helps during brown outs and when a car hit a local power pole.
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