|
|
 Up |
|
  |
| Re: Economic Stress Hits Cancun Mexico |
|
 |
|
 |
|
 |
|
 |
Group: rec.travel.caribbean · Group Profile
Author: Runge12Runge12 Date: Sep 21, 2008 09:19
All that to tell us there was no A/C
"Video Dude" yahoo.com> a écrit dans le message de
news:12da1955-e9bf-46fd-897a-70d8ebd1f5f4@a1g2000hsb.googlegroups.com...
The Grand Oasis Playa Resort for Adults Only in Cancun Mexico is going
through some major Economic Stress and is giving Cancun Mexico a Bad
Name, or is all Cancun in Economic Trouble? Read and Decide for
yourself
They offer you free upgrades to get you there and when you get there
its to late! For pictures and video visit
http://mag3k.com/Cancun2008/grandoasiscacun/grandoasiscancun.htm
Day #1 Our 26th Wedding Anniversary Hell Week
The wife and I work long hours and we try and get away whenever
possible. We go somewhere every 3 to 4 months to keep our sanity. 3
months ago we were at The Grand Oasis Playa Resort for Adults only in
Cancun. We liked it so much we thought we would go back again this
August 31, 2008 for our 26th Wedding Anniversary.
All the way there on the plane the wife said as soon as we get there I
am going straight to their Buffet. They have this great big Buffet
with a wide variety of food which makes it ideal so you don't have to
eat the same thing every day if you do choose the Buffet, and it is
Air conditioned, Yea!
Our taxi pulled up to the Hotel and my wife looked at me and said yes
get me my All Inclusive Wrist band and I will meet you in the Buffet.
We walked into the Lobby and something had changed. We were not
greeted with the Lobby Air Conditioning, wooo I thought, what the Hell
happened here. I blew it off and proceeded to get checked in. We were
greeted with a drink and checked in, our rooms were ready to go. We
heard some other people in The Lobby arguing with each other, why are
their rooms ready but our are not , we have been here for an hour and
a half. We were going to get a standard room but I e-mailed the Hotel
General Director Szilard and he said since it was our Anniversary he
would upgrade us to a Superior Suite with a little Bath tube on the
Terrace and one night with a Romantic Dinner on the Beach, we were so
excited.
1) Air Conditioning in the Lobby has been shut off
I told the wife I would go upstairs and meet the Bell Boy with our
luggage and I would then meet her in the Buffet. She gave me a loving
little kiss on the cheek and said great idea, I went to the room and
noticed as soon as I walked in the room was rather warm. I walked over
to the thermostat cranked it down as far as it could go and walked
over to the Terrace shades and opened the Curtains to a Beautiful View
of the Ocean, The view was breath taking, simply amazing. I was
starting to sweat pretty bad so I went over to the Air Conditioning
vent to feel the Air Temperature and thought to myself, This is not
Going to work, the air was cool, but not cool enough to keep this room
cold , I am going to have to call the front Desk. Just then a knock
at the Door, HHHmmmm I thought I was just thinking of calling the
Front desk and Boom they are here, now that’s fast service. I thought
I had better get down to the Buffet and meet the wife, Then a knock at
the door, it was our luggage, the bell man smiled and was very nice,
he brought in our luggage and was on his way. I closed the door and 5
seconds later another knock at the door. I looked through the peep
hole and it was my wife, I opened the door. She walked in sat on the
bed looked up at me with sadness in her eyes and said The Buffet has
been closed down for renovating. Oh I’m sorry. We were here now for
about 1 hour and Hell Week had Officially began. Why is this room so
damn hot she asked, I knew she was very upset because all I heard for
the last week was that Damn Buffet.
1) Air Conditioning in the Lobby has been shut off
2) Grand Buffet- Closed
3) Hot Room
Lets go to the front desk and see what’s going on. The front Desk said
that they would have someone look at our Air Conditioner and told us
where the new buffet is located. On the way to the Buffet we stopped
at The Lobby Bar. Fernando was tending bar, he was a very nice full of
smiles. My choice of Alcohol is Jim Beam and Diet Coke and that is
another reason why we choose this resort they carry my favorite
Alcohol. I got my Jim Beam and diet coke the wife got a Bahama Mama
and we proceeded to the new Buffet.
You were greeted to The entrance of the Buffet by two Glass doors, the
one on the left was broken and you had no idea until you pushed on it,
a simple sign would have stopped people from using it and causing
further destruction of the door.
1) Air Conditioning in the Lobby has been shut off
2) Grand Buffet- Closed
3) Hot Room
4) Trashy Broken Entrance Door to The Buffet
When we walked into the Buffet area we stopped looked at each other
and said this is it, it’s so small to handle this entire Resort. The
food choices were reduced from about 15 different choices of main
courses to 3 . We tried what they had and we were not impressed, the
wife remembered they also have a Sushi Bar on the lower deck. On the
way to the Sushi Bar we stopped at the Snack area located next to the
Health Drink Spa I got some Ribs and French Fries because I am not a
Sushi person. Ok we were back on Course they still had those Ribs I
liked and the Sushi Bar my wife was fond of.
We went to our room changed into our bathing suits and headed for the
Swim up Bar ( air conditioned still not cold) . The wife got her
Bahama Mama and I ordered my Jim Beam and coke…We enjoyed our drinks
looked out into the ocean and started to count all the missing tiles
from the pool. At that point we started noticing the lack of upkeep on
the Resort.
We decided to go down to the beach area and lay in the shade on those
comfortable 4 inch thick queen size hanging bed like lounges
overlooking the Beautiful Ocean. To our disappointment they were gone,
replaced by hard plastic lounge chairs and little Tekea huts. After
trying the Hard chairs we decided to go take a nap and then get ready
for Dinner.
1) Air Conditioning in the Lobby has been shut off
2) Grand Buffet- Closed
3) Hot Room
4) Trashy Broken Entrance Door to The Buffet
5) Comfortable Cushions from Beach Gone
Getting ready for Dinner was a Task being so hot and sweating we did
our best on the way to dinner we stopped at the front desk and
enquired about how the status of our Air Conditioning getting fixed
was going. They assured us it would be taken care of. We went to the
Buffet to see what they had to offer , We got a little of all the 3
main courses they had to choose from and so did the wife. Before
finishing we got up and headed towards the Mediterranean Restaurant to
try our luck there. There were two other couples in the Restaurant
and they didn’t look happy. This Restaurant theme was their specialty
in Cooking Pizza and Pizza bread in a wood burning oven. By the time
we were ready for desert we joined another couple on leaving because
it was so hot and our eyes were burning from the smoke filled room.
After Day 1 of Hell Week we went to our hot rooms took a cold shower
to cool off and retire for the night.
1) Air Conditioning in the Lobby has been shut off
2) Grand Buffet- Closed
3) Hot Room
4) Trashy Broken Entrance Door to The Buffet
5) Comfortable Queen Size Cushions from Beach, Gone
6) Hot Smoke Filled Restaurant
Day #2 Our 26th Wedding Anniversary Hell Week
Instead of boring you with an entire Novel that looks like where this
article was going I will just touch base on the Highlights.
1) Jim Beam no longer available at swim up bar, had to get shirt on
and go all the way to the Lobby Bar for Jim Beam every time I wanted a
drink
2) Ribs no longer on the Menu at The Snack Bar
3) Cold Eggs and No Bacon at the Buffet
4) Room Air conditioner still not fixed
We made Dinner reservation at the Mexican Restaurant , there are no
Mexican dishes on the Menu so why they call it a Mexican Restaurant we
don’t know and we don’t care we found some good food. After dinner we
were by the pool and met up with the General Director Szilard and
Manager in Training Pablo. The Director stated as you can see Michael
there have been some changes made since you were here 3 months ago. We
asked him about the Grand Buffet closing and he said Economic Stress
has forced us to make changes. After talking for a while and venting
to the Director and Pablo on how our 26th Wedding Anniversary was not
going to well and that most of his staff was rude and hardly no-one
smiled, I stressed that you take care of your customers and they will
take care of you, we could see that the Director had achieved his goal
on getting us to his Resort with the Upgrades he offered and that was
that, end of conversation. I also told him it it was a shame that the
lobby bathroom is colder than our room and I will sleep in the Lobby
Bathroom if I have to. We knew something was up when the General
Manager and Manger Pablo in training were there at 8pm. So it wasn’t
renovation on the Buffet it was Economic Stress. Thanks for the
upgrade to a HOT ROOM ! We got to our hot room took a cold shower
called the Front Desk about the AC and went to bed.
1) Air Conditioning in the Lobby has been shut off
2) Grand Buffet- Closed
3) Hot Room
4) Trashy Broken Entrance Door to The Buffet
5) Comfortable Queen Size Cushions from Beach, Gone
6) Hot Smoke Filled Restaurant
7) Jim Beam no longer available at swim up bar, had to get shirt on
and go all the way to the Lobby Bar for Jim Beam every time I wanted a
drink
8) Ribs no longer on the Menu at The Snack Bar
9) Cold Eggs and No Bacon at the Buffet
10) Room Air conditioner still not fixed
Day #3 Our 26th Wedding Anniversary Hell Week
Enough was enough with the Air conditioner, the next morning we went
to the front desk and asked them abou the ac and they said that
maintenance said everything was ok with the AC. We explained to them
that we would like another room, they said it would be ready after
lunch. We went to the sister Resort for breakfest. The Grand Cancun
Oasis . What a difference, hot eggs and there was BACON and a much
larger choice.
Went to our room to pack move and unpack and the Maintenance crew was
there tearing apart our A/C unit. That’s funny the front desk told us
that Maintenance said there was nothing wrong with our A/C and here
they are tearing it apart… We went to the pool area and I went to the
snack bar and the snack bar was gone. When asked about it the Bar
tender said no-more snack bar closed for good… We were in our room
getting ready for dinner. We were eating at the Mexican Restaurant
Again, we knew the food was good. Guess what 6pm and the Air
Conditioning quit working. So on the way to dinner we stopped at the
Front Desk to tell them about the A/C and stopped at the Lobby Bar for
a Jim beam and coke. Jim Beam not an option they were out, or was it
the Economic crunch or poor Management?
1) Air Conditioning in the Lobby has been shut off
2) Grand Buffet- Closed
3) Hot Room
4) Trashy Broken Entrance Door to The Buffet
5) Comfortable Queen Size Cushions from Beach, Gone
6) Hot Smoke Filled Restaurant
7) Jim Beam no longer available at swim up bar, had to get shirt on
and go all the way to the Lobby Bar for Jim Beam every time I wanted a
drink
8) Ribs no longer on the Menu at The Snack Bar
9) Cold Eggs and No Bacon at the Buffet
10) Room Air conditioner still not fixed
11) New Room Air Quit working at 6pm
12) Closed Down the Snack Bar-no longer available
13) Out of Jim Beam
Day #4 Our 26th Wedding Anniversary Hell Week
Our last night here, at this point I couldn’t wait to leave. The AC
kicked on later that night but never got real cold. I couldn’t wait
for this trip to end, but we did try and make the best of it. We went
to the Sister Resort to for Breakfast came back to our resort changed
into our swimming suites and headed for the pool. After lounging by
the pool for a while I went up to the lobby bar to get the wife a
Bahama Moma and me a Jim Beam and coke if they had any Jim Beam that
is. Guess what they closed down the Lobby Bar, yes Lobby Bar closed
until further notice. Econimic Stress has hit The Grand Oasis Playa
Resort in Cancun Mexico and the guests are paying for it. I have to
ask myself, is really Economic Stress or Poor Management. I spoke
with a few other guests all had some type of comments about either the
A/C , some changing rooms 3 times and some saying this is not what I
paid for. Well guess what we agree and will never go back. Interview
with some of the guests on video coming soon. That night we decided
to go to the Mexican Night dinner and show, how bad could that be. It
wasn’t bad I mean a Taco is a Taco. Guess who was helping serve the
meal, yes The General Director and Manager in Training Pablo. They
asked me how things were going and I said well ok except for a few
things like my A/C not being cold enough. Pablo said there is nothing
we can do about the A/C. Oh come Pablo, that is why you are in
training. Don’t tell me you can’t do anything about the a/c, you
can’t because you have no idea how to fix this problem. Why is A/C
colder in some rooms, why do your visitors want to go to the Lobby
Bathroom to sleep. Corporate Management of the Oasis Establishment
better take a close look, is it Economic Stress hitting their Resorts
or is it decisions made by Management that is driving people away from
their Resort. I will not come back to this Resort or any other Oasis
Resort.. On my website Mag3k.com you will see Video & Pictures of The
Director Szilard and manager in Training Pablo serving food instead of
trying to do damage control. You will also see many pictures and
video of many of the problems with this resort that you will not see
on The Oasis Website.
1) Air Conditioning in the Lobby has been shut off
2) Grand Buffet- Closed
3) Hot Room
4) Trashy Broken Entrance Door to The Buffet
5) Comfortable Queen Size Cushions from Beach, Gone
6) Hot Smoke Filled Restaurant
7) Jim Beam no longer available at swim up bar, had to get shirt on
and go all the way to the Lobby Bar for Jim Beam every time I wanted a
drink
8) Ribs no longer on the Menu at The Snack Bar
9) Cold Eggs and No Bacon at the Buffet
10) Room Air conditioner still not fixed
11) New Room Air Quit working at 6pm
12) Closed Down the Snack Bar-no longer available
13) Out of Jim Beam
14) Closed the Lobby Bar
Take Care of the Customer and the Customer will take Care of you! They
just don’t get it at this Resort. So many workers not smiling and
greeting you, are the workers so anti social because of the stress
management has put on them, things closing, is someone going to loose
a job, scared for their jobs. Economic Stress or Poor Management?. If
I had known there would have been so many changes I would not have
came back to this Resort.
We had enough of Cancun Mexico. If it is Economic Stress hitting this
Resort than people beware it is hitting many other Resorts too. Cancun
Mexico is no longer on our list of places to visit.
Visit http://mag3k.com/Cancun2008/grandoasiscacun/grandoasiscancun.htm
for pictures and video
|
|
|
|
|
|
|
|
