I work for a Mid-Western ISP serving several thousand residential, SMB and
large-enterprise customers. We have received recent customer complaints of
the inability to send e-mail to certain companies that subscribe to the
APEWS spam filtering solution.
Upon researching this problem, I discovered that the root cause of this
problem was that our entire
72.4.0.0/18 was listed on the APEWS
blacklist. This /18 is broken up into several smaller subnets and
distributed to hundreds of customers. My question is how was the entire /18
listed on this blacklist? We understand that specific customer subnets could
be listed because of actual spamming. However, this feels like our /18 was
aggressively listed in its entirety because of reported spamming from one or
a small handful of customers.
We feel that APEWS is inaccurately listing the IP addresses of several
non-spamming subscribers because of spam complaints from one of our smaller
subnets /32, /30, /29, etc. How is this a good way to stop spamming - by
penalizing the many due to the actions of the few? Please consider removing
the blacklist on this /18 network immediately. Thank you.
Oooops
72.4.0.3 is currently listed in APEWS :-(