After Windows Update Laptop Keeps Accessing Disk and Fan Kicks In
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After Windows Update Laptop Keeps Accessing Disk and Fan Kicks In         


Author: Antony Scerri
Date: May 20, 2008 08:37

Hi

I did a check through previous post and a few people seem to have had
similar problems without specific details, so im going in for as much detail
as I have. I have a relatively new laptop (Nov 2007, not used much as
migrated from old machine which i hung onto). The machine hasnt got filled
with dust, and till the exact time of the automatic update was behaving fine.

Yesterday I used Windows/Microsoft updates to apply the latest updates, i
only got 7 of them including office updates. The scan for updates took a long
time, 2 minutes nearly, with the CPU at 100%%. I hadnt had this the last time
i ran it. Anyway after it finished and i applied the updates i noticed the
fan kicking in a lot more even when no CPU activity was visible using Task
Mananger. Anyway I checked for restore points and noted one for Software
Distribution Service 3, which i thought was odd as this came out some while
back from what i remember so why would it only now decide to install it. My
old laptop (which was about 3 years old at the time) had a similar issue with
Automatic updates, taking several hours to complete a scan one time after
which it had a similar problem.
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RE: After Windows Update Laptop Keeps Accessing Disk and Fan Kicks In         


Author: Antony Scerri
Date: May 21, 2008 04:14

Now i have had more time on this machine to experience the problem, its
definitely something very strange. My machine will now sit here for minutes,
over 5 easily (yesterday it did this for 15 minutes plus) with the fan going
constantly. I have done nothing myself like launch an app or use any
intensive feature of one Being a laptop I assume this is the CPU fan given
the noise and hot air its kicking out. Again im not launching anything and
Task Manager shows no CPU usage from any process yet it appears the machine
is clearly heating up doing work.

Still the disk is being accessed every second or so most of the time with
only csrss.exe showing any signs of reading bytes. Not sure if this is
related or not.

Is it possible for something to hide itself from task manager. Im pretty
techie so the one thing thats crossing my mind is it a root kit? I dont know
a great deal about these, so hoping someone out there does. My only other
though is whether the throttle settings for when the fans start up and how
long they run for could have been modified by something, would these be in
the ACPolicy and DCPolicy reg values i noted had changed?

Tony
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Re: After Windows Update Laptop Keeps Accessing Disk and Fan Kicks In         


Author: Uncle Marvo
Date: May 21, 2008 04:31

"Antony Scerri" discussions.microsoft.com> wrote in message
news:AAB1C180-3F2F-41E1-9830-00D7017ED8C3@microsoft.com...
> Now i have had more time on this machine to experience the problem, its
> definitely something very strange. My machine will now sit here for
> minutes,
> over 5 easily (yesterday it did this for 15 minutes plus) with the fan
> going
> constantly. I have done nothing myself like launch an app or use any
> intensive feature of one Being a laptop I assume this is the CPU fan given
> the noise and hot air its kicking out. Again im not launching anything and
> Task Manager shows no CPU usage from any process yet it appears the
> machine
> is clearly heating up doing work.
>
> Still the disk is being accessed every second or so most of the time with
> only csrss.exe showing any signs of reading bytes. Not sure if this is
> related or not.
>
> Is it possible for something to hide itself from task manager. Im pretty
> techie so the one thing thats crossing my mind is it a root kit? I dont ...
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Re: After Windows Update Laptop Keeps Accessing Disk and Fan Kicks         


Author: Antony Scerri
Date: May 21, 2008 07:19

Like i said in my first post. The machine has been working fine until 19th
when i applied the updates and then wham it started behaving odd, after a
particular long winded scan by the automatic updates process. I know my
machines behaviour pretty well given i live on the thing all day and having
had my last laptop go down the same route its a bit odd. So i doubt very
much its dust and the like, i keep the area pretty clean arounnd this
machine. The behaviour when CPU usage goes up is also different as it starts
to ramp up the fan almost as soon as CPU starts to climb it used to wait for
a while and then only when it got above say 30%% would it kick in. The odd
blip wouldnt start the fan racing where as now it does, and it takes a while
to calm down again.

I did start looking into the power and processor policies on my old machine
think maybe something corrupted those, but havent bothered on this new one,
thought i'd try the news groups first now having had two machines do the ame
thing figured others must have too. Luckily its relatively new setup i could
get the thing wiped and start again.

Tony

"Uncle Marvo" wrote:
>
> "Antony Scerri" discussions.microsoft.com> wrote in message
> news:AAB1C180-3F2F-41E1-9830-00D7017ED8C3@microsoft.com...
>> Now i have had more time on this machine to experience the...
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Re: After Windows Update Laptop Keeps Accessing Disk and Fan Kicks         


Author: Uncle Marvo
Date: May 21, 2008 07:45

I believe in coincidence :-)

It has exactly the symptoms mine had, and I'm in an airconditioned room,
filtered air, etc to 20C constantly, the laptop never leaves the desk.

SpeedFan will tell you all, it's a very useful program IMHO.

But if it isn't that, please let us know the outcome. I have a problem with
XP using loads of CPU even when locked, and I never find out what it is, but
I can see it on the SpeedFan graph and logs. When I unlock, the CPU goes
back down to 20%%

Weird.

"Antony Scerri" discussions.microsoft.com> wrote in message
news:7550E345-2660-4787-AC75-0B9BF74FBECF@microsoft.com...
> Like i said in my first post. The machine has been working fine until...
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Re: After Windows Update Laptop Keeps Accessing Disk and Fan Kicks         


Author: Antony Scerri
Date: May 22, 2008 02:41

Right i have tried out something else to try and pinpoint the disk access a
bit more precisely. I started with diskmon and that shows 6-8 blocks of 8
bytes being written to the disk every second or so, but doesnt give a process
ID. So i then tried the latest procmon.exe and this shows something very odd.

The AGRSMMSG.EXE process is accessing the registry a LOT. Now i dont know
whether this is normal or not, but looks odd to me. Then mixed up in these
are registry access by LMS.EXE, SERVICES.EXE and blocks of LSASS.EXE now and
then. This is all without me doing anything and all my apps and background
utilities closed. I have included a few lines from the log at the bottom.

This looks a little suspicious, like something is polling away in the
background unecessarily.

Tony

29575 10:30:09.0441381 services.exe 1748 RegOpenKey HKLM\System\CurrentControlSet\Control\DeviceClasses\{e2d1ff34-3458-49a9-88da-8e6915ce9be5} SUCCESS Desired Access: All Access
29576 10:30:09.0441777...
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Re: After Windows Update Laptop Keeps Accessing Disk and Fan Kicks         


Author: MowGreen [MVP]
Date: May 23, 2008 16:07

If you're not using the modem, disable agrsmmsg.exe in the starup axis.
http://www.processlibrary.com/en/directory/files/agrsmmsg/

Unless an driver update or the SoftModem Assistant was included with the
updates, than the issue is related to the modem.
You can see the specific updates that were installed by opening Event
Viewer and check the System event log.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Antony Scerri wrote:
> Right i have tried out something else to try and pinpoint the disk access a
> bit more precisely. I started with diskmon and that shows 6-8 blocks of 8
> bytes being written to the disk every second...
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Re: After Windows Update Laptop Keeps Accessing Disk and Fan Kicks         


Author: Antony Scerri
Date: May 24, 2008 11:27

Thanks. I was looking at disabling the device, but a few of the sites which
describe the various apps/dlls etc said not to unless really necessary.

I did check the updates but couldn't find anything i hadnt expected, and
nothing obviously looks out of place. Its more like something corrupted the
device database, and IRQs something like that, now things are out of synch. I
know someone wirh the same laptop so im going to compare fan trip points and
processor policy settings to see if anything is now different.

Tony

"MowGreen [MVP]" wrote:
> If you're not using the modem, disable agrsmmsg.exe in the starup axis.
> http://www.processlibrary.com/en/directory/files/agrsmmsg/
>
> Unless an driver update or the SoftModem Assistant was included...
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