>I have automatic updates turned on and downloaded and installed an update
> this morning. Since then, my Gateway mx6920 laptop will not start up
> normally. It loads the bios and then sits in that black windows loading
> prompt indeffinitely. I can run in safe mode with network support just fine,
> but after shutting down and rebooting it still will not boot normally.
>
> Please help! I am somewhat computer savvy, but cant figure this one out on
> my own. One more note... It says that all Win updates support is free, so why
> am I being prompted to pay their $59 when I go to seek help? Seems to me that
> microsoft would be at fault here and should help me correct the issue free of
> charge. I guess it's time to switch OS's as I am increasingly frustrated with
> Microsoft's unwillingness to admit they've made a mistake and actually help
> their customers out without charging them an arm and a leg. I mean, we
> already paid for the software (which isnt cheap) so shouldnt all tech support
> be included? Sorry for the diatribe.