uI have the exact same problem, with my Acer E571, after the last Vista
upgrade, it hung and then would not reboot past first page. When I finally
got it to bring up the Restore options, it stated that NO restore points were
found, Strange, NOT even the eAcer back-up on the D: drive.. After contacting
Acer Supoort, the assistant said to reboot while holding down the ALT key and
continue to press the F10 key, as this may actually help reset everything,
but it didnt help. Any suggestions please.
"MowGreen [MVP]" wrote:
> Tom, Kenneth, and Christian ...
> Are all 3 affected systems Acer laptops ?
>
> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell
> them ***specifically*** that this was caused by a Security update.
> Perhaps it was
>
> Microsoft Security Bulletin MS08-004 – Important
> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)
>
> that caused this issue. Or it could have been
>
> Microsoft Security Bulletin MS08-007 – Critical
> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code
> Execution (946026)
>
> There is no-charge support for issues with Security updates:
>
>> Support
>> • Customers in the U.S. and Canada can receive technical support from Microsoft Product Support
>> Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with
>> security updates.
>> • International customers can receive support from their local Microsoft subsidiaries. There is no
>> charge for support that is associated with security updates. For more information about how to
>> contact Microsoft for support issues, visit the International Support Web site.
>>
http://go.microsoft.com/fwlink/?LinkId=21155>
> Make them troubleshoot just which update is causing the rebooting. After
> all, it was their update
> that caused this issue
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
>
> Kenneth wrote:
>
>> Same here, tried all the options from the "safe boot" options. Cant get out
>> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was
>> just fine untill the update ran and did an automated reboot to install the
>> changes :(
>>
>> "Christian Brockman" wrote:
>>
>>
>>>I am having the exact same problem. I can't even get into Vista to try to
>>>change directories as has been suggested elsewhere in this forum. I have
>>>tried booting in safe mode and jumping back to system save point. Neither
>>>work (as I still get the step 3 of 3 and then another reboot). I really
>>>don't want to have to reinstall vista. Help please!
>>>
>>>Christian Brockman
>>>
>>>"Tom Walker" wrote:
>>>
>>>
>>>>My son (away at university) has just installed this week's Microsoft updates
>>>>and now is unable to get his laptop re-started (it's an Acer Aspire 5633
>>>>about a year old).
>>>>
>>>>It says "Configuring Updates. Stage 3 of 3 0%% Complete.
>>>>Then it says "Shutting Down" and restarts the whole cycle. This goes on and
>>>>on....
>>>>
>>>>He has tried to get it into Safe Mode but it won't, just goes back into the
>>>>cycle described above.
>>>>
>>>>I've searched on Google and come up with only one hit - that described
>>>>identical symptoms and was posted in a blog about three hours ago. There
>>>>are some references to the same message related to SP1 installation but my
>>>>son is just using the standard Microsoft Update service - not gone near SP1.
>>>>
>>>>Is anyone else getting this symptom and has anyone any ideas how to get out
>>>>of it without wiping the whole machine?
>>>>
>>>>Many thanks for any help.
>>>>
>>>>Tom Walker
>>>>
>>>>
>
