I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
successfully installed it on another Vista system and a Windows 2003 server.
I am having problems installing it on my system which also runs Vista. I
have assigned a static IP address, 192.168.1.15, to the printer and can ping
it and use IE to navigate to http://192.168.1.15 and view its properties.

When I initially tried to install the printer, I got to the "Device Setup"
screen which reported that "Device Detected" which was followed by a message
saying "Device Setup has failed to complete." with a red circle containing a
white 'X'. A Windows message box popped up with the message "HP Network
Devices Support has stopped working". I clicked "Check online for a
solution (recommended)" in this message box but no solution was found but I
have sent more than a half-dozen problem reports to Microsoft.

Then, I made the mistake of clicking "Next" to continue the installation
thinking I could set the printer up manually after the wizard completed.
After the wizard completed, I tried running setup.exe again to install the
printer but this time it couldn't even detect the device.

the (redirected) printers are from a TS session.

"HP Network Devices Support has stopped working". This is software from HP

This might be the problem

Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software for
your device"
http://support.microsoft.com/kb/937187

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Bean" wrote in message
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Alan,

I glad you responded. I've seen your posts and you seem to know as much as
anyone else whose messages I've read.

Unfortunately, I've already looked at the KB article you suggested and
checked the version of the Setupapi.dll on my system and I have a newer
version installed. I had already applied Service Pack 1 on both systems
running Vista before installiing the printer. My assumption, possibly
incorrect, is that the newer verion of the files already have the fix. I
have tried, multiple times, deleting INFCACHE.1 and it does not make any
difference.

Your post regarding authentication was the one that intrigued me. I was
going to compare the permissions on the C:\Windows\System32\spool directory
on the system with the system with the successful install and the system I
can't install to see if there was a difference. About the time I was ready
to attempt the comparison, I got the Event Log messages I reported and the
printer was no longer available. Do you think this could be a permissons
issue? If so, why would two systems running the same fixes and service pack
on the same network/domain behave so differently?

If you can install and print, it's not a printing issue so I doubt the issue
regards permission on the print drivers directory.

So I assume the "HP Network Devices Support" software is still running on
the other machines. See if you can figure out where this software lives
and the binaries it uses and compare the files from the working machine to
the other

You are no incorrect, the system setup issue was fixed in SP1.

How does HP setup the device to print over the network? Is this an HP
network port or do they use the MS Standard TCP/IP Port?

I'll be gone next week so I can't get back to you on this.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Bean" wrote in message
news:uPSjwOglIHA.5660@TK2MSFTNGP02.phx.gbl...

Alan,

The only way I have ever been able to print is after I went to Control
Panel\Printers and selected "Add Printer..." and installed the printer. I
never have successfully installed the printer form the HP installation
package.

When I installed it through "Add Printer...", the printer was not found so I
searched by IP address so it was installed on a TCP/IP port. It then
printed the standard Windows test page.

When I install the printer on the other Vista system, an HP test page was
printed. By the way, the system, where the device was successfully
installed, was installed from the CD but neither the CD nor the newer "Full
Install Package" I downloaded from the HP site works with my system.

I saw a thread from last year where you had responded and mentioned
printmanagement.msc. You also mentioned something about authentication in
one of your replies but didn't elaborate. When I checked the printer in
printmanagement.msd, none of the boxes were checked under Permissions for my
user name. Do you think it would help if I let the installation proceed
until I see the printer again in printmanagement.msc and set permissions for
my user name before letting the installation go on?

I don't know why HP Network software is running. I don't think it's
required to print.

Can you ping the hostname of the printer network card? The default is
NPI??????, where ? represents a unique hex value.

I assume at this point the 7580 printer driver is not installed. Can you
share the printer from the working Vista machine in order to make a
connection from machine 2 and install the driver?

Once the print driver is installed launch Add Network Printer from
printmanagement.msc or from command line

rundll32 printui.dll,PrintUIEntry /il

enter the hostname or IP and select the driver from the list of installed
drivers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Bean" wrote in message
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rundll32 printui.dll,PrintUIEntry /ip

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Alan Morris [MSFT]" online.microsoft.com> wrote in message
news:OiEPOEmnIHA.4744@TK2MSFTNGP06.phx.gbl...

Alan,

I checked my event log after getting the "HP Network Devices Support has
stopped working" message and one of the errors was:

"The machine-default permission settings do not grant Local Activation
permission for the COM Server application with CLSID
{10DA4F3C-CC99-4190-BE4D-58330754E882} to the user NT AUTHORITY\LOCAL
SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security
permission can be modified using the Component Services administrative
tool."

I started Component Services and changed the default permissions to allow
Local Service launch permission then I tried the installation again. After
giving Local Service launch permission, I still got the "HP Network Devices
Support has stopped working" message but the event log showed the following:

"A timeout (30000 milliseconds) was reached while waiting for a transaction
response from the stisvc service."

I'm not a scanner guy. If it prints I'm happy. I assume you enabled the
WIA service to start automatically. Verify the service is configured the
same on the working and non working system. Check the dependency tab.

I'll forward the info to someone on the WIA team.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Bean" wrote in message
news:%%23wgyCFxnIHA.4744@TK2MSFTNGP06.phx.gbl...

Alan,

Yes, the WIA service is configured to start automatically on both systems
and their dependencies are the same, Remote Procedure Call (RPC) and Shell
Hardware Detection.

Do you think getting WIA to respond before timing out is the solution?

Thanks,
Tom

"Alan Morris [MSFT]" online.microsoft.com> wrote in message
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