Jorge Ramos ix.netcom.com> wrote:

That's how VeriSign's managed PKI system works. I suspect you do not have a
private key recovery feature, either.

Brian / Neo,

Although I do not have a private key recovery feature, I can replace my
certificate at any time for free during the first 30 days. After 30 days
there is a $100 charge, but I'm will inside of the 30 day period. I have
replaced the certificate 3 times already and still it will not work.
VeriSign supports their Digital ID product only by email. After exchanging a
ridiculous amounts of emails I requested a tel number to talk to a live
person. They said no telephone support is available. I then call the company
telephone number and after navigating through a maze of routing options
reached the line for Digital ID support. Unfortunately, the recording
indicates that no telephone support is available. At that point you can not
press 0 or any other key to reach a live person.

I thank you for the information you provided. I suspect that I don't really
NEED a Digital ID so I will dispute my credit card charge for the Digital ID
and move on. Thanks again!!!

"Brian Tillman" yahoo.com> wrote in message
news:%%23NBZXbQYIHA.6140@TK2MSFTNGP02.phx.gbl...

This morning I received email from VeriSign indicating that apparently I
have an issue with the Windows "key containers protections." They asked me
to replace the digital id using FireFox and then importing it on to Internet
Explorer. They acknowledged that "we have noticed works in most cases.' It
did!

"Jorge Ramos" ix.netcom.com> wrote in message
news:13pqdij97ih5k6e@corp.supernews.com...

Jorge Ramos ix.netcom.com> wrote:

Not true for us. I've called VeriSign many times about PKI issues for our
service.

Maybe they've changed things since last I used the support feature.

Jorge Ramos ix.netcom.com> wrote:

I've done that on occasion as well. There are conditions that corrupt the
Windows crypto store (although I can't begin to list them). Make sure
you've created your external copy of the PFX file as I described in case
anything goes wrong.

I think there is a difference in terms of how they support their different
products. I think they offer telephone support for PKI but not for Digital
IDs.
http://www.verisign.com/support/digital-id-support/index.html

"Brian Tillman" yahoo.com> wrote in message
news:exAtccfYIHA.4196@TK2MSFTNGP04.phx.gbl...

I think there is a difference in terms of how they support their different
products. They may offer telephone support for PKI but not for Digital IDs.
http://www.verisign.com/support/digital-id-support/index.html

"Brian Tillman" yahoo.com> wrote in message
news:exAtccfYIHA.4196@TK2MSFTNGP04.phx.gbl...