> When you connect to your Internet service provider (ISP) to retrieve
> messages from a Post Office Protocol 3 (POP3) server, your password
> is not retained even though you chose to save the password. Entering
> the correct password again does not resolve the issue. Likely a registry
> screwup or a profile problem. For Windows XP Pro and
> Outlook 2003, read: (This appears to be the article you followed, however
> you may want to look again and make sure you followed ALL the steps.
> Especially in the "Remove the user account information" section)
>
> http://support.microsoft.com/kb/290684/en-us
>
> When you created the new profile did you:
>
> Search your hard drive for *.ost and delete all found
> (Be sure to search in hidden files)
> Search your hard drive for Outcmd.dat and delete it. (This file holds your
> customized toolbar settings)
> Search your hard drive for Views.dat and delete it. (This file holds your
> customized system folder views settings)
> Search your hard drive for extend.dat and delete it. (this file holds your
> Installed add-ins information)
> 2003: Outlook.xml (This file includes Shortcuts, Calendar, and Contact
> links.)
> The navigation pane settings are profile-specific and are stored in an
> .xml
> file
> with the profile name, in the Application Data\Outlook folder. To clear
> all
> navigation pane customizations, start Outlook once with the /resetnavpane
> switch.
>
> Vista has problems with password retention, as does the Terminal Client.
>
> If this is a Terminal Client issue, there is no fix.
>
> Nikki
>
> "John K" jbccomputers.biz> wrote in message
> news:LQFvk.30689$9u1.5532@newsfe09.iad...
> Have scoured internet with searches of Microsoft.com, Google searches,
> read
> 150+ posts here and still no fix.
>
> Have client with Outlook 2003 under Windows XP Pro SP2. Outlook will not
> remember password for email account.
> Account is a standard POP3 Verizon account. Asks for password, you check
> the
> box "Remenber password", gets mail OK, next time box is unchecked and it's
> asking for password all over again. Client reports having this problem for
> over a year now. Many "experts" have attempted to fix for them, none have
> succeeded. I've taken up the challenge. Surely there is a fix out there
> for
> this problem!
>
> Attempted fixes so far (none have fixed problem):
>
> Delete/recreate new email account.
>
> Delete/recreate new Email Profile and email account.
>
> Delete/recreate new email profile, email account, and outlook.pst file.
>
> Delete entire subkey under registry key: HKCU\Software\Microsoft\Protected
> Storage System Provider, restart windows
>
> Not sure, but I think Norton AntiVirus may be installed, can't remember.
> What to do if has Norton AV?
>
> All suggestions I've read so far involve the above.
>
> Are there any other things to try? Has anyone tried completely
> uninstalling
> MS Office and reinstalling? Have not seen that suggested.
>
> Reinstalling Windows not an economical solution.
>
> Thanks in advance for any further ideas.
>
>
>
>
>
>
>