Have scoured internet with searches of Microsoft.com, Google searches, read
150+ posts here and still no fix.

Have client with Outlook 2003 under Windows XP Pro SP2. Outlook will not
remember password for email account.
Account is a standard POP3 Verizon account. Asks for password, you check the
box "Remenber password", gets mail OK, next time box is unchecked and it's
asking for password all over again. Client reports having this problem for
over a year now. Many "experts" have attempted to fix for them, none have
succeeded. I've taken up the challenge. Surely there is a fix out there for
this problem!

Attempted fixes so far (none have fixed problem):

Delete/recreate new email account.

Delete/recreate new Email Profile and email account.

Delete/recreate new email profile, email account, and outlook.pst file.

Delete entire subkey under registry key: HKCU\Software\Microsoft\Protected
Storage System Provider, restart windows

Not sure, but I think Norton AntiVirus may be installed, can't remember.
What to do if has Norton AV?

All suggestions I've read so far involve the above.

When you connect to your Internet service provider (ISP) to retrieve
messages from a Post Office Protocol 3 (POP3) server, your password
is not retained even though you chose to save the password. Entering
the correct password again does not resolve the issue. Likely a registry
screwup or a profile problem. For Windows XP Pro and
Outlook 2003, read: (This appears to be the article you followed, however
you may want to look again and make sure you followed ALL the steps.
Especially in the "Remove the user account information" section)

http://support.microsoft.com/kb/290684/en-us

When you created the new profile did you:

Thank you for the additional things to check. I redid all of the below.
Deleted all files associated with current Outlook profile. Files were found
only two places: /Documents and Settings/User/Application
Data/Microsoft/Outlook and /Documents and Settings/User/Local
Settings/Application Data/Microsoft/Outlook. Deleted these directories and
also deleted HKCU\Software\Microsoft\Protected Storage System Provider
subkey completely and created new email profile, account, etc. No help.
Made no difference.

My next step would be to completely uninstall Office 2003 and reinstall. But
I'm aware that this may not fix the problem. Has anyone found success with
reinstalling Office?

"Nikki Peterson" hotmail.com> wrote in message
news:%%23RFPv4iDJHA.1628@TK2MSFTNGP02.phx.gbl...

I am stumped. Sorry my suggestions were of no help. If you do find
an answer, please share it with us. I would be most interested to
learn of the solution.

Good luck,
Nikki

"John K" jbccomputers.biz> wrote in message
news:lz%%vk.33443$9u1.30892@newsfe09.iad...
Thank you for the additional things to check. I redid all of the below.
Deleted all files associated with current Outlook profile. Files were found
only two places: /Documents and Settings/User/Application
Data/Microsoft/Outlook and /Documents and Settings/User/Local
Settings/Application Data/Microsoft/Outlook. Deleted these directories and
also deleted HKCU\Software\Microsoft\Protected Storage System Provider
subkey completely and created new email profile, account, etc. No help.
Made no difference.

My next step would be to completely uninstall Office 2003 and reinstall. But
I'm aware that this may not fix the problem. Has anyone found success with
reinstalling Office?

"Nikki Peterson" hotmail.com> wrote in message
news:%%23RFPv4iDJHA.1628@TK2MSFTNGP02.phx.gbl...

Reintalling Office didn't sound promising, based on the nature of the
problem and that someone else seems to have tried that (elsewhere in this
forum) with no success.

What finally "fixed" the problem was to create a fresh new Windows User
Account.

Any of the previously listed fixes
(http://support.microsoft.com/kb/290684/en-us) shoul be tried before
creating a new User Account, as all the old account data and settings must
then be tediously migrated over to the new account (lots of work). But in
this case, that was what it took to get Outlook to start remembering
passwords!

Thank you so much for sharing. I kicked around this as a solution,
however, I know how much has to be redone to make it happen.

Nikki

"John K" jbccomputers.biz> wrote in message
news:J5lwk.31583$Fr1.24226@newsfe03.iad...
Reintalling Office didn't sound promising, based on the nature of the
problem and that someone else seems to have tried that (elsewhere in this
forum) with no success.

What finally "fixed" the problem was to create a fresh new Windows User
Account.

Any of the previously listed fixes
(http://support.microsoft.com/kb/290684/en-us) shoul be tried before
creating a new User Account, as all the old account data and settings must
then be tediously migrated over to the new account (lots of work). But in
this case, that was what it took to get Outlook to start remembering
passwords!