I don't know if I could tell users to use Outlook and view pictures
through OWA. Somebody would get really really upset. I would recommend
installing XnView or InfraView. Both have their own picture processing
and you can get away with licensing (not free for business but no
nags). It is hard to convince to purchase the software when
"everything was working fine before". ACDSee is also good but that's
commercial.
On Apr 11, 8:22 am, dave pender
pavone.net> wrote:> We have both intels and ppc's here. I have tested from both and the issue
> on the PC with Outlook 2003 remains.
>
> Our current work-around is to have the PC user open the attachment from OWA
> to view it - this works perfectly but, as you can imagine, is a PITA.
>
> dave
>
> On 4/10/08 6:54 PM, in article eEKXP31mIHA.1...@TK2MSFTNGP02.phx.gbl, "neo
>
> [mvp outlook]"
discussions.microsoft.com> wrote:>> One more question since I'm sure I'll be asked, is your site using PowerPC
>> or Intel based Mac hardware?
>
>> "dave pender"
pavone.net> wrote in message
>>news:C423AA51.6F2C%%dpender@pavone.net...>>> Neo,
>
>>> Thanks for the update, I can understand the securing of the OS - we all
>>> know
>>> it needs it... But I would hope that someone at MS can see that not
>>> allowing
>>> jpg's (or any attachment for that matter) from a Mac to a PC would cause
>>> some headaches. I tested a few other file types and didn't have any
>>> issues,
>>> a couple of word docs, tiffs, a spreadsheet or two... All of them came
>>> through just fine.
>
>>> If I can help in troubleshooting (other than all the info I put in this
>>> thread earlier), please feel free to contact me.
>
>>> dave
>
>>> On 4/10/08 10:45 AM, in article uNW32lxmIHA.5...@TK2MSFTNGP06.phx.gbl,
>>> "neo
>>> [mvp outlook]"
discussions.microsoft.com> wrote:>
>>>> The person I know doesn't want to run/use Entourage, so I have lost my
>>>> helper. I will however be bringing this up next week when the MVPs
>>>> converge
>>>> at Microsoft's campus in Seattle. Just need to ask why Entourage sends
>>>> jpg
>>>> is being encapsulated inside a Finder file type header.
>
>>>> IMHO, the only thing I can say in defense of Microsoft is that they have
>>>> been securing their file type converters or blocking access outright to
>>>> them
>>>> by default to stop some of the insanity of buffer overruns, .etc. This
>>>> to
>>>> be would be a good change since OS/App could be tricked into doing
>>>> something
>>>> it shouldn't when receiving wrapped inside of a Finder file type.
>
>>>> "dave pender"
pavone.net> wrote in message
>>>>news:C4239A4E.6E6E%%dpender@pavone.net...>>>>> We had neo, an Outlook MVP on the thread up until the 29th of March.
>>>>> The
>>>>> Tuesday updates came out a couple of days ago - nothing on the Outlook
>>>>> front
>>>>> which means it's still a problem.
>
>>>>> dave
>
>>>>> On 4/9/08 2:05 AM, in article
>>>>> 443BE5EE-4C95-4FDE-B45D-1CFB0C88E...@
microsoft.com, "PatrikH"
>>>>>
discussions.microsoft.com> wrote:>
>>>>>> "Relocation Information Service, Inc." wrote:
>
>>>>>>> On Mar 21, 11:00 am, dave
gmail.com> wrote:>>>>>>>> Neo,
>
>>>>>>>> Thanks for the reply, here is what has been done (in addition to
>>>>>>>> previously mentioned steps) in terms of testing on my side.
>
>>>>>>>> Sender: Mac OSX
10.4.11 (all updates applied
>>>>>>>> Adobe Photoshop CS2 (all updates applied)
>>>>>>>> Microsoft Office 2004 (Mac) (all updates applied)
>
>>>>>>>> File is "saved for web" from PS and then attached to a new message in
>>>>>>>> Entourage with the attachment button in the tool bar. The account in
>>>>>>>> Entourage is set up as an Exchange account.
>
>>>>>>>> Mail server is Exchange 2003 SP2 with all updates applied. Receiver
>>>>>>>> is
>>>>>>>> on Windows XP SP2 and Office 2003 SP3 with all updates appled as of
>>>>>>>> last
>>>>>>>> Tuesday's releases.
>
>>>>>>>> To recap some possibly important information... logging into OWA and
>>>>>>>> saving the file to the receivers computer yields a perfectly
>>>>>>>> functional
>>>>>>>> file. Saving from the attachment in Outlook yields a corrupt file.
>
>>>>>>>> Removing patch associated with KB945432 yields a perfect file from
>>>>>>>> the
>>>>>>>> ***same message as corrupt save above***. Re-install of patch
>>>>>>>> KB945432,
>>>>>>>> re-corrupts the save from Outlook.
>
>>>>>>>> I hope this helps, please let me know what else I can do to assist,
>>>>>>>> this
>>>>>>>> is making quick communication between my creative department and the
>>>>>>>> rest of the agency more difficult.
>
>>>>>>>> Thanks,
>
>>>>>>>> daveneo [mvp outlook] wrote:
>>>>>>>>> Guys, I can't report the issue if I am unable to duplicate. For the
>>>>>>>>> last
>>>>>>>>> two days I have been sending JPG attachments from a Mac OSX
>>>>>>>>> (Leopard)
>>>>>>>>> with
>>>>>>>>> Photoshop CS3 to Windows XP SP2/Outlook 2003 SP3 w/out issue. The
>>>>>>>>> backend
>>>>>>>>> mail server being Exchange 2003 SP2.
>
>>>>>>>>> Can you give any additional details like...
>
>>>>>>>>> * The sender is using what operating system
>>>>>>>>> * The sender is using what mail client
>>>>>>>>> * The sender's mail account is pop3, imap, exchange, .etc
>>>>>>>>> * The sender attaches the JPG how? (for example, do they drag/drop
>>>>>>>>> it
>>>>>>>>> onto
>>>>>>>>> a
>>>>>>>>> new message. They use the programs mail attachment button and add
>>>>>>>>> it
>>>>>>>>> to
>>>>>>>>> the
>>>>>>>>> message, .etc)
>
>>>>>>>>> "dave"
gmail.com> wrote in message
>>>>>>>>>news:47E2AE2D.4080105@gmail.com...>>>>>>>>>> I have gone through all of these steps as well - same thing... CS2
>>>>>>>>>> though
>>>>>>>>>> in my case. Microsoft needs to get on the ball with this one as
>>>>>>>>>> it's
>>>>>>>>>> crippling my users.
>
>>>>>>>>>>> On Mar 18, 6:23 pm, "neo [mvp outlook]"
>>>>>>>>>>>
discussions.microsoft.com> wrote:>>>>>>>>>>>> I haven't seen this behavior from the update. Since you mention
>>>>>>>>>>>> that it
>>>>>>>>>>>> only happens to some, I would ask what is different about these
>>>>>>>>>>>> workstations
>>>>>>>>>>>> when comparing to workstation that work correctly with the
>>>>>>>>>>>> update.
>
>>>>>>>>>>>>
gmail.com> wrote in message>
>
>>>>> .
>
>>>>>>>>>>>>> Just recently some of the users cannot open some JPG files.
>>>>>>>>>>>>> After
>>>>>>>>>>>>> some
>>>>>>>>>>>>> testing when file was saved through Outlook the size increased
>>>>>>>>>>>>> by
>>>>>>>>>>>>> ~30
>>>>>>>>>>>>> KB and Windows Picture and Fax Viewer wasn't able to open the
>>>>>>>>>>>>> file.
>>>>>>>>>>>>> When files was saved through OWA Windows Picture and Fax Viewer
>>>>>>>>>>>>> could
>>>>>>>>>>>>> open the file fine. Tried to disable antivirus on outlook,
>>>>>>>>>>>>> server
>>>>>>>>>>>>> and
>>>>>>>>>>>>> nothing helped. Eventually uninstalling "Security Update for
>>>>>>>>>>>>> Microsoft
>>>>>>>>>>>>> Office Outlook 2003 (KB945432)" fixed the problem. Since then if
>>>>>>>>>>>>> the
>>>>>>>>>>>>> file is saved through Outlook it opens fine.
>>>>>>>>>>>>> Anybody experiencing this problem as well? Is there a way to fix
>>>>>>>>>>>>> this?
>>>>>>>>>>>>> I would like to avoid uninstalling this update from all the
>>>>>>>>>>>>> computers.
>>>>>>>>>>>>> Security Update for Microsoft Office Outlook 2003 (KB945432)
>>>>>>>>>>>>>
http://www.microsoft.com/technet/security/bulletin/ms08-015.mspx>
>
>>>>> .
>>>>>>>>>>> The files are created by Adobe Photoshop CS3 Macintosh or
>>>>>>>>>>> originally
>>>>>>>>>>> saved on a Mac.
>
>>>>>>>>>>> The picture does not open on all computer that have the update
>>>>>>>>>>> installed. It only happens to some JPG files. The ones that cannot
>>>>>>>>>>> be
>>>>>>>>>>> opened, open fine as soon as the update is uninstalled. I
>>>>>>>>>>> literally
>>>>>>>>>>> close outlook, go to Add/Remove programs, find KB945432,
>>>>>>>>>>> uninstall,
>>>>>>>>>>> open outlook, find the email, save or open the attachment and it
>>>>>>>>>>> works
>>>>>>>>>>> fine.
>>>>>>>>>>> Then I close outlook, install the update, open outlook, find the
>>>>>>>>>>> same
>>>>>>>>>>> message with the same attachments, save or open the file and it
>>>>>>>>>>> does
>>>>>>>>>>> not work.
>
>>>>>>>>>>> All computers are Outlook 2003, running on Exchange 2000/2003,
>>>>>>>>>>> Windows
>>>>>>>>>>> XP SP2 all other windows and office updates are installed. Some
>>>>>>>>>>> computers run Symantec Antivirus, other TrendMicro.
>
>>>>>>>>>>> Files open fine if the picture is saved/opened through OWA.
>
>>>>>>>>>>> Please let me know if you need more information. I would really
>>>>>>>>>>> like
>>>>>>>>>>> to get this resolved.
>
>>>>>>>>>>> I sent a message from a computer that has the update installed to
>>>>>>>>>>> a
>>>>>>>>>>> computer that has the update installed - file does not open.
>
>>>>>>>>>>> Uninstalled the update and resend the email to a computer that has
>>>>>>>>>>> the
>>>>>>>>>>> update installed - does not work; uninstall the update on
>>>>>>>>>>> recipient
>>>>>>>>>>> computer - file opens fine.
>
>>>>>>>>>>> Sent a message from a computer that has the update installed to a
>>>>>>>>>>> computer that does not have the update installed - file opens
>>>>>>>>>>> fine;
>>>>>>>>>>> install the update on a recipient computer - file does not open.
>
>>>>>>> Just wanted to chime in and say that Dave has described this issue
>>>>>>> expertly. I am having the same issue and I have verified that it is
>>>>>>> limited to attachements from Entourage users when received by Outlook
>>>>>>> users with the update installed. Removing the update solves the issue.
>
>>>>>> Anyone know if MS i working on a fix ? I called swedish support and
>>>>>> they
>>>>>> didn't even know that the problem existed. Opening a case ment that
>>>>>> _IF_
>>>>>> they
>>>>>> also came to the conclusion that it was a hotfix error we wouldn't be
>>>>>> charged
>>>>>> for the case.
