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Scanpst.exe errors scanning / problems importing old emails/contac         


Author: George F
Date: Aug 18, 2008 09:51

I've hit a brick wall and really could use some help..

I have Vista OS and using Outlook 2007
All of sudden I'm having problems opening Outlook.
I get a message that cannot open file outlook.pst. Errors with file:
"The file C:\Users\gflefel\Appdata\local\Microsoft\Outlook\Outlook.pst
cannot open and has an error. Run Scanpst.exe" (something like that -I can’t
repeat the error message now cause outlook now opens in a new pst file I
created)

When I tried the Outlook 2007 Inbox repair tool using Scanpst.exe, I get
another error message on phase 6 (out of 8):
" An error has occurred which caused the scan to be stopped. No changes have
been made to the scanned file"

All programs were closed before the scan. Nothing except the IE.

Thanks to many posters here, I managed to understand somewhat what's going
on. So I added another Outlookpst file and named it differently (Outlook08).
And I made it the default file. So for now, I can at least receive emails &
work using outlook (but no contacts or old emails). Thanks guys.
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12 Comments
Re: Scanpst.exe errors scanning / problems importing old emails/contac         


Author: Alias
Date: Aug 18, 2008 10:04

George F wrote:
> I've hit a brick wall and really could use some help..
>
> I have Vista OS and using Outlook 2007
> All of sudden I'm having problems opening Outlook.
> I get a message that cannot open file outlook.pst. Errors with file:
> "The file C:\Users\gflefel\Appdata\local\Microsoft\Outlook\Outlook.pst
> cannot open and has an error. Run Scanpst.exe" (something like that -I can’t
> repeat the error message now cause outlook now opens in a new pst file I
> created)
>
> When I tried the Outlook 2007 Inbox repair tool using Scanpst.exe, I get
> another error message on phase 6 (out of 8):
> " An error has occurred which caused the scan to be stopped. No changes have
> been made to the scanned file"
>
> All programs were closed before the scan. Nothing except the IE.
>
> Thanks to many posters here, I managed to understand somewhat what's going
> on. So I added another Outlookpst file and named it differently (Outlook08). ...
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Re: Scanpst.exe errors scanning / problems importing old emails/co         


Author: George F
Date: Aug 18, 2008 10:39

RE:> Don't import the messed up .pst. Use File/Open. Then copy whatever
> messages you want to the new .pst and close the messed up one and delete it.
>
> Alias

Hi Alias,

Thanks for your prompt response. The problem is I cannot access my old
emails or old contacts. So there is nothing I can copy. I am using a fresh
pst file with no contacts or old emails that I need for work (but at least I
can download new emails). I cant even import my older archived emails because
I get a message that this profile is already in use (that's also what I cant
figure out).

thanks again
George

"Alias" wrote:
> George F wrote:
>> I've hit a brick wall and really could use some help..
>>
>> I have Vista OS and using Outlook 2007
>> All of sudden I'm having problems opening Outlook.
>> I get a message...
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Re: Scanpst.exe errors scanning / problems importing old emails/co         


Author: Alias
Date: Aug 18, 2008 10:54

George F wrote:
> RE:> Don't import the messed up .pst. Use File/Open. Then copy whatever
>> messages you want to the new .pst and close the messed up one and delete it.
>>
>> Alias
>
>
> Hi Alias,
>
> Thanks for your prompt response. The problem is I cannot access my old
> emails or old contacts. So there is nothing I can copy. I am using a fresh
> pst file with no contacts or old emails that I need for work (but at least I
> can download new emails). I cant even import my older archived emails because
> I get a message that this profile is already in use (that's also what I cant
> figure out).
>
>
> thanks again
> George
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Re: Scanpst.exe errors scanning / problems importing old emails/co         


Date: Aug 18, 2008 10:56

How big is that .pst file? Is it in the older ansi format (Personal Folders 97-2002) or the new unicode format (Personal Folders)?

--
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Re: Scanpst.exe errors scanning / problems importing old emails/co         


Author: George F
Date: Aug 18, 2008 11:15

Ok, I see what you mean. But it wont let me open the old Data file. It says:
"This file is in use. Enter a new name or close the file that's open in
another program"

Sorry to sound so ignorant. But the old personal data and archive files are
closed. There is nothing on the left of the Outlook window except the new
personal file.

And to respond to Milly; the old pst file is pretty big ~5GB.
Not sure what format it is in but I have been using the same Outlook 07 and
Vista for nearly a year now. So it is the latest format.
I really appreciate all your input

"Alias" wrote:
> George F wrote:
>> RE:> Don't import the messed up .pst. Use File/Open. Then copy whatever
>>> messages you want to the new .pst and close the messed up one and delete it.
>>>
>>> Alias
>>
> ...
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Re: Scanpst.exe errors scanning / problems importing old emails/co         


Author: Alias
Date: Aug 18, 2008 11:37

George F wrote:
> Ok, I see what you mean. But it wont let me open the old Data file. It says:
> "This file is in use. Enter a new name or close the file that's open in
> another program"
>
> Sorry to sound so ignorant. But the old personal data and archive files are
> closed. There is nothing on the left of the Outlook window except the new
> personal file.
>
> And to respond to Milly; the old pst file is pretty big ~5GB.
> Not sure what format it is in but I have been using the same Outlook 07 and
> Vista for nearly a year now. So it is the latest format.
> I really appreciate all your input

Probably won't work but try closing Outlook and rebooting the computer
and then try to open the old .pst file again. If that doesn't work, try
copying and pasting the old .pst file into a new folder and try opening
it then. If that doesn't work, I'm out of ideas, sorry.

Alias
>
>
> "Alias" wrote:
>
>> George F wrote:
>>> RE:> Don't import the messed up .pst. Use File/Open. Then copy whatever
>>>> messages you want to the new .pst and close the messed up one and delete...
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Re: Scanpst.exe errors scanning / problems importing old emails/co         


Author: Diane Poremsky [MVP]
Date: Aug 18, 2008 12:05

> Thanks for your prompt response. The problem is I cannot access my old
> emails or old contacts. So there is nothing I can copy. I am using a fresh
> pst file with no contacts or old emails that I need for work (but at least
> I
> can download new emails). I cant even import my older archived emails
> because
> I get a message that this profile is already in use (that's also what I
> cant
> figure out).

You said earlier that its in the profile:
>>> Both old pst and new pst files (outlook08) are in the same location and
>>> both
>>> show on the account settings in the data management file option (but
>>> the

So go to the folder list (ctrl+6) and move the stuff over.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
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Re: Scanpst.exe errors scanning / problems importing old emails/co         


Author: George F
Date: Aug 18, 2008 12:28

OK Alias , After closing outlook and rebooting, I was able to go to 'open
Data file' to go to my old PST file. But it wont open and gives me the
orginial message:

"Errors have been detected in the file
C:\Users\gflefel\Appdata\local\Microsoft\Outlook\Outlook.pst. Quit Outlook
and all mail=enabled apps, and use the Inbox repair tool (Scanpst.exe) to
diagnose and repair errors in the file. For more info about the repair tool,
see help"

And so I decided to run Scanpst again. And again on Phase 6 it program stops
and gives me the same error message:

" An error has occurred which caused the scan to be stopped. No changes have
been made to the scanned file" .

So I am still trying to access my old contacts and old emails from my older
PST files.

Thanks Diane for your input and time but now I am at the stage above.

Help :(

"Diane Poremsky [MVP]" wrote:
>> Thanks for your prompt response. The problem is I cannot access my old
>> emails or old contacts. So there is nothing I can copy. I am using a fresh
>> pst file with no contacts or old emails that...
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Re: Scanpst.exe errors scanning / problems importing old emails/co         


Date: Aug 18, 2008 12:37

If scanpst.exe cannot repair it you will probably have to resort to third
party recovery tools, and pay for them. I'm not in a position to reccomend
any.
Ensure you make a copy of the problem pst and use any tools on the copy
version
I dont suppose you have any backups?

"George F" discussions.microsoft.com> wrote in message
news:54874786-FE43-46CF-9A2B-CF4D0228CA88@microsoft.com...
> OK Alias , After closing outlook and rebooting, I was able to go to 'open
...
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