>I am stumped. Sorry my suggestions were of no help. If you do find
> an answer, please share it with us. I would be most interested to
> learn of the solution.
>
> Good luck,
> Nikki
>
> "John K" jbccomputers.biz> wrote in message
> news:lz%%vk.33443$9u1.30892@newsfe09.iad...
> Thank you for the additional things to check. I redid all of the below.
> Deleted all files associated with current Outlook profile. Files were
> found
> only two places: /Documents and Settings/User/Application
> Data/Microsoft/Outlook and /Documents and Settings/User/Local
> Settings/Application Data/Microsoft/Outlook. Deleted these directories
> and
> also deleted HKCU\Software\Microsoft\Protected Storage System Provider
> subkey completely and created new email profile, account, etc. No help.
> Made no difference.
>
> My next step would be to completely uninstall Office 2003 and reinstall.
> But
> I'm aware that this may not fix the problem. Has anyone found success
> with
> reinstalling Office?
>
>
> "Nikki Peterson" hotmail.com> wrote in message
> news:%%23RFPv4iDJHA.1628@TK2MSFTNGP02.phx.gbl...

>> When you connect to your Internet service provider (ISP) to retrieve
>> messages from a Post Office Protocol 3 (POP3) server, your password
>> is not retained even though you chose to save the password. Entering
>> the correct password again does not resolve the issue. Likely a registry
>> screwup or a profile problem. For Windows XP Pro and
>> Outlook 2003, read: (This appears to be the article you followed, however
>> you may want to look again and make sure you followed ALL the steps.
>> Especially in the "Remove the user account information" section)
>>
>> http://support.microsoft.com/kb/290684/en-us
>>
>> When you created the new profile did you:
>>
>> Search your hard drive for *.ost and delete all found
>> (Be sure to search in hidden files)
>> Search your hard drive for Outcmd.dat and delete it. (This file holds
>> your
>> customized toolbar settings)
>> Search your hard drive for Views.dat and delete it. (This file holds your
>> customized system folder views settings)
>> Search your hard drive for extend.dat and delete it. (this file holds
>> your
>> Installed add-ins information)
>> 2003: Outlook.xml (This file includes Shortcuts, Calendar, and Contact
>> links.)
>> The navigation pane settings are profile-specific and are stored in an
>> .xml
>> file
>> with the profile name, in the Application Data\Outlook folder. To clear
>> all
>> navigation pane customizations, start Outlook once with the /resetnavpane
>> switch.
>>
>> Vista has problems with password retention, as does the Terminal Client.
>>
>> If this is a Terminal Client issue, there is no fix.
>>
>> Nikki
>>
>> "John K" jbccomputers.biz> wrote in message
>> news:LQFvk.30689$9u1.5532@newsfe09.iad...
>> Have scoured internet with searches of Microsoft.com, Google searches,
>> read
>> 150+ posts here and still no fix.
>>
>> Have client with Outlook 2003 under Windows XP Pro SP2. Outlook will not
>> remember password for email account.
>> Account is a standard POP3 Verizon account. Asks for password, you check
>> the
>> box "Remenber password", gets mail OK, next time box is unchecked and
>> it's
>> asking for password all over again. Client reports having this problem
>> for
>> over a year now. Many "experts" have attempted to fix for them, none
>> have
>> succeeded. I've taken up the challenge. Surely there is a fix out there
>> for
>> this problem!
>>
>> Attempted fixes so far (none have fixed problem):
>>
>> Delete/recreate new email account.
>>
>> Delete/recreate new Email Profile and email account.
>>
>> Delete/recreate new email profile, email account, and outlook.pst file.
>>
>> Delete entire subkey under registry key:
>> HKCU\Software\Microsoft\Protected
>> Storage System Provider, restart windows
>>
>> Not sure, but I think Norton AntiVirus may be installed, can't remember.
>> What to do if has Norton AV?
>>
>> All suggestions I've read so far involve the above.
>>
>> Are there any other things to try? Has anyone tried completely
>> uninstalling
>> MS Office and reinstalling? Have not seen that suggested.
>>
>> Reinstalling Windows not an economical solution.
>>
>> Thanks in advance for any further ideas.
>>
>>
>>
>>
>>
>>
>>

>
>