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| Re: Outlook automatic phone dialing |
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Group: microsoft.public.outlook · Group Profile
Author: Donald DomanDonald Doman Date: Nov 1, 2007 16:14
Dear Dl,
Thanks for continuing ideas.
No my PC is not an HP it is a Tevion bought from the Aldi supermarket a few
years ago – nothing spectacular but I’m not into gaming and it does all I
need (Apart from autodialing!) and includes a TV card and a wireless remote
so I can control some computer driven speakers in my bathroom while bathing
without getting electrocuted!
In Accessories/Communications/Fax there is the fax console, a facility for
sending faxes and another to edit a cover page but none for dialing.
I’ve looked at the modem driver updated it and queried it:-
Control Panel/system/Hardware/Modems/Agere Systems PCI Softmodem
Under the driver tab I had the 2004 driver installed and I updated it (I
wasn’t sure which one to choose from the two for the modem I have. I chose
the one with the latest date driver 2.1.65.0 issued 25/01/2006 - even though
the address seemed odd compared to the others. In the event it didn’t matter
since nothing has changed – I can still fax but can’t still autodial from
Outlook Contacts.
In the diagnostics tab I did a modem query. This was the log:-
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\tapisrv.dll, Version
5.1.2600
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\unimdm.tsp, Version
5.1.2600
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\unimdmat.dll, Version
5.1.2600
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\uniplat.dll, Version
5.1.2600
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\modemui.dll, Version
5.1.2600
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\mdminst.dll, Version
5.1.2600
11-01-2007 20:00:17.406 - Modem type: Agere Systems PCI Soft Modem
11-01-2007 20:00:17.406 - Modem inf path: oem62.inf
11-01-2007 20:00:17.406 - Modem inf section: MONTBLANC_Modem
11-01-2007 20:00:17.406 - Matching hardware ID:
pci\ven_11c1&dev_048c&subsys_044c11c1
11-01-2007 20:00:17.843 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-01-2007 20:00:17.843 - Initializing modem.
11-01-2007 20:00:17.859 - Send: AT
11-01-2007 20:00:17.875 - Recv: AT
11-01-2007 20:00:17.875 - Command Echo
11-01-2007 20:00:17.875 - Recv: OK
11-01-2007 20:00:17.875 - Interpreted response: OK
11-01-2007 20:00:17.890 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1
11-01-2007 20:00:17.890 - Recv: AT &F E0 &C1 &D2 V1 S0=0\V1
11-01-2007 20:00:17.890 - Command Echo
11-01-2007 20:00:17.906 - Recv: OK
11-01-2007 20:00:17.906 - Interpreted response: OK
11-01-2007 20:00:17.921 - Send: ATS7=60S30=0L2M1\N3%%C1&K3B0B15B2X4
11-01-2007 20:00:17.921 - Recv: OK
11-01-2007 20:00:17.921 - Interpreted response: OK
11-01-2007 20:00:17.921 - Waiting for a call.
11-01-2007 20:00:17.937 - Send: ATS0=0
11-01-2007 20:00:17.937 - Recv: OK
11-01-2007 20:00:17.937 - Interpreted response: OK
11-01-2007 20:00:17.937 - Passthrough On
11-01-2007 20:00:25.906 - Passthrough Off
11-01-2007 20:00:25.906 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-01-2007 20:00:25.906 - Initializing modem.
11-01-2007 20:00:25.921 - Send: AT
11-01-2007 20:00:25.921 - Recv: OK
11-01-2007 20:00:25.921 - Interpreted response: OK
11-01-2007 20:00:25.937 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1
11-01-2007 20:00:25.937 - Recv: OK
11-01-2007 20:00:25.937 - Interpreted response: OK
11-01-2007 20:00:25.953 - Send: ATS7=60S30=0L2M1\N3%%C1&K3B0B15B2X4
11-01-2007 20:00:25.968 - Recv: OK
11-01-2007 20:00:25.968 - Interpreted response: OK
11-01-2007 20:00:25.968 - Waiting for a call.
11-01-2007 20:00:25.984 - Send: ATS0=0
11-01-2007 20:00:25.984 - Recv: OK
11-01-2007 20:00:25.984 - Interpreted response: OK
11-01-2007 20:00:25.984 - Session Statistics:
11-01-2007 20:00:25.984 - Reads : 24 bytes
11-01-2007 20:00:25.984 - Writes: 0 bytes
ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
AT+FCLASS=? - 0,1,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B4
AT+GCI=? -
+GCI:(00,04,07,09,0A,0B,0C,0D,0E,0F,10,14,16,19,1A,1B,20,22,25,26,27,2B,2D,2E,31,33,35,36,37,3C,3D,45,46,49,4E,4F,50,51,52,53,54,57,58,59,5B,5E,5F,61,62,64,68,69,6C,70,73,74,77,7B,7E,7F,82,83,84,85,87,88,89,8A,8B,8C,8D,8E,93,98,99,9C,9F,A0,A1,A5,A6,A9,AC,AD,AE,B2,B3,B4,B5,B7,B8,BB,BC,C1)
ATI1 - OK
ATI2 - OK
ATI3 - Agere SoftModem Version 2.1.65
ATI4 - Built on 01/25/2006 16:24:22
ATI5 - 2.1.65, PCI, MerLite, 0E
ATI6 - OK
ATI7 – PCI
None of this makes any sense to me but neither does anything appear untoward.
In START/Printers and Faxes It has various printers listed and Fax. When I
click on this I get the fax console.
I’ve run a repair on Office (which turned out to be Office XP Professional
not just 2003 whatever difference that might make) but that made no
difference either.
I’ve run out of straws to grasp. If you can think of any let me know
otherwise I think it might save more time in the end if I just put up with
dialing by hand.
Thank you again for your time, trouble and help,
Best wishes,
Barry Hursell
"DL" wrote:
> You can run a Detect/Repair of OL, its unlikely to do any harm, but then I
> dont think it will cure anything.
>
> Is your PC an HP?
> If its an OEM PC that came with the modem installed there would usually be
> some modem communications software installed, under Programs or Accessories.
> You can fax & dial within that software
> The Shrfax is the MS Shared fax driver & it would appear as a 'printer'
> option in eg Word
> Fax Consul is the inbuilt winxp fax device
> Usually if the Modem drivers are installed from their manufacturers cd there
> would be a modem specific fax driver shown in the 'printers'
>
> I think you should reinstall your modem drivers the manufacturers site,
> which will likely be your PC maker if an HP.
> I couldnt find a direct link for the Agere modem manfacturers, only to
> generic driver sites.
> The latest driver I found would appear to be dated 2004
>
> "Donald Doman" discussions.microsoft.com> wrote in message
> news:B56FBC02-EBB4-44A9-A3EF-2C004BE63552@microsoft.com...>> Dear DL,
>> Sorry that should, of course, have been Yes for Send only with
>> No for receive and both choices for the Bluetooth modems have No selected.
>>
>> Do you think it is worth reinstalling or "repairing" Outlook and if so
>> could
>> you give me a hint on how to do it. I don't want to risk messing it up,
>> losing stuff or needing to spend a long time fiddling to get it back to
>> normal.
>>
>> Best wishes,
>> Barry Hursell
>>
>> "DL" wrote:
>>
>>> Well thats all the same as mine other than Area code & modem.
>>> Whilst I dont use OL contacts to dial I did test it with my USR modem &
>>> its
>>> fine.(I also fax ok, & have NTL cable)
>>> I dont think the problem is related to OL.
>>> When you fax are you using windows fax or your modem fax driver/software?
>>> I would suspect that you probably have some modem software installed,
>>> that
>>> being the case have you tried dialing with that, as a test?
>>>
>>>
>>>
>>> "Donald Doman" discussions.microsoft.com> wrote in message
>>> news:73FF8B6F-70DF-4FF6-975F-7899C983A9EE@microsoft.com...>>>> Dear DL,
>>>> Thanks for your message. Yes - I have fiddled with the details there
>>>> to
>>>> no avail. Of course it may be that I did something here that messed
>>>> things
>>>> up
>>>> in the first place but I don't think this is likely.
>>>> If it might assist you in helping me the details there are:-
>>>> In Dialing properties/Dialing rules Area Code 01603 (I'm in Norwich)
>>>> If I go in to Edit. Location name is My Location
>>>> Country/Region is United Kingdom and Area Code is 01603
>>>> There are no dialing rules set
>>>> Call waiting box is unchecked (I can't get call waiting on NTL/Virgin
>>>> in
>>>> Norwich)
>>>> Tone is selected as opposed to Pulse.
>>>> There are no Area Code rules set in that tab.
>>>> None is selected as a calling card.
>>>>
>>>> In Dialing Options There are no speed dial names or numbers.
>>>> Dialing properties are set as above.
>>>> "Contact using line".is set to Agere PCI soft modem. (Bluetooth Fax,
>>>> Bluetooth DUN modem, IPCONF LINE and H323 line don't seem appropriate
>>>> alternatives)
>>>> Line Properties
>>>> No checks in Call Preferences
>>>> Port speed is 115200
>>>> Data Protocol is Standard EC
>>>> Compression is Enabled
>>>> Flow control is set to Hardware
>>>> In the Advanced Tab there are no checks in the Terminal Window Boxes
>>>> (and
>>>> no
>>>> flowers either!)
>>>> Data bits is 8
>>>> Parity is None
>>>> Stop bits is 1
>>>> Modulation is Standard.
>>>>
>>>> I've a horrible feeling that none of this will help but thank you all
>>>> the
>>>> same for trying to assist.
>>>>
>>>> Best wishes,
>>>> Barry Hursell
>>>>
>>>>
>>>> "DL" wrote:
>>>>
>>>>> Oh, I see what you are at now;
>>>>> Have you checked, in the new call window, under Dialing Options &
>>>>> Dialing
>>>>> Properties?
>>>>>
>>>>> "Donald Doman" discussions.microsoft.com> wrote in
>>>>> message
>>>>> news:2A2FD5A0-7693-4671-BB5D-18F0BF7A30A9@microsoft.com...>>>>>> Dear DL,
>>>>>> Thank you for replying to my question.
>>>>>>
>>>>>> I am trying to dial normal telephone numbers stored in Contacts
>>>>>> using
>>>>>> it
>>>>>> just like the memory in a phone. It was a great system when it
>>>>>> worked -
>>>>>> all
>>>>>> the details are there in Outlook. I clicked on a name and then the
>>>>>> telephone
>>>>>> icon and the number was dialled at the same time I picked up my
>>>>>> phone
>>>>>> and
>>>>>> took it from there.
>>>>>>
>>>>>> There is an NTL cable box outside my home and inside there is a
>>>>>> telephone
>>>>>> socket and a second box (which I imagine is the broadband
>>>>>> connection) a
>>>>>> cable
>>>>>> (coaxial and thicker than the phone wires) runs from the latter to
>>>>>> an
>>>>>> NTL
>>>>>> supplied cable modem (I imagine for the broadband connection) this
>>>>>> is
>>>>>> connected to the computer through an Ethernet connection. A second
>>>>>> wire
>>>>>> runs
>>>>>> from a telephone socket to the computer (presumably to my internal
>>>>>> Agere
>>>>>> systems soft modem).
>>>>>>
>>>>>> My Outlook e-mail accounts appear to be set to connect via a LAN but
>>>>>> the
>>>>>> phone dialer and fax appear to be set to use the internal modem -
>>>>>> which
>>>>>> seems
>>>>>> to make sense. The fax dials but sadly the dialer doesn't.
>>>>>>
>>>>>> Yours sincerely,
>>>>>> Barry Hursell
>>>>>>
>>>>>>
>>>>>> "DL" wrote:
>>>>>>
>>>>>>> What are you trying to dial?
>>>>>>> Virgin cable is an allways on service, and as such your Outllook
>>>>>>> accounts
>>>>>>> would normally be set to connect via Lan
>>>>>>> I assume NTL supplied you with their standard cable modem connected
>>>>>>> by
>>>>>>> usb,
>>>>>>> or is yours via set top box?
>>>>>>>
>>>>>>> "Donald Doman" discussions.microsoft.com> wrote in
>>>>>>> message
>>>>>>> news:4B599995-D24C-45A9-B7EE-7B46E14A566C@microsoft.com...>>>>>>>> Dear Sirs/Mesdames,
>>>>>>>> My automatic phone dialing used to work fine. I have windows XP
>>>>>>>> with
>>>>>>>> Outlook
>>>>>>>> 2003 (I think). I can happily send faxes from Word so the modem
>>>>>>>> works
>>>>>>>> ok.
>>>>>>>> but
>>>>>>>> when I try to dial I get "Unable to complete an operation
>>>>>>>> requested
>>>>>>>> by
>>>>>>>> the
>>>>>>>> automatic phone dialer. Please make sure your modem, phone and
>>>>>>>> phone
>>>>>>>> line
>>>>>>>> are
>>>>>>>> working properly".
>>>>>>>> The situation may have commenced soon after, but not at the exact
>>>>>>>> time
>>>>>>>> that
>>>>>>>> I transferred to the NTL (Now Virgin) UK cable phone service with
>>>>>>>> a
>>>>>>>> broadband
>>>>>>>> connection - but as I say the fax still dials.
>>>>>>>> The computer has alwayse used an Agere Systems PCI soft modem
>>>>>>>> internally
>>>>>>>> and
>>>>>>>> this is still set up in the line propeties box under dialing
>>>>>>>> options.
>>>>>>>> I've
>>>>>>>> tried changing various things and have certainly not improved
>>>>>>>> anything.
>>>>>>>> I would be most grateful if you could assist. I found the
>>>>>>>> automatic
>>>>>>>> dialing
>>>>>>>> a boon.
>>>>>>>> Yours sincerely,
>>>>>>>> Barry Hursell
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>
>>>>>
>>>>>
>>>
>>>
>>>
>
>
>
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