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Outlook and Hotmail         


Author: Gordon
Date: May 5, 2008 01:23

I have an elderly relative (86) who has a paid hotmail account and uses
Outlook 2003, and for whom I do all the IT support.
Just recently someone else (grrr) has changed her Hotmail account to a Live
Hotmail account. This seems to have had two effects - one, she now has a
second set of Hotmail folders in Outlook which has confused her, as
previously mails were sent and received to and from the default set of
folders, and secondly, she now has terrible trouble with mail sticking in
the Outbox.
I have two questions - as she had a PAID Hotmail account, was it necessary
to convert to a Live Hotmail account to continue using Outlook, given the
imminent demise of Webdav access to Hotmail, and secondly, does she also
need the Outlook Connector installed?

Thanks
8 Comments
Re: Outlook and Hotmail         


Author: VanguardLH
Date: May 5, 2008 07:15

"Gordon" wrote in news.mixmin.net>:
> I have an elderly relative (86) who has a paid hotmail account and uses
> Outlook 2003, and for whom I do all the IT support.

I'd hardly call supporting a relative's computer as "IT" support.
> Just recently someone else (grrr) has changed her Hotmail account to a Live
> Hotmail account.

That would be Microsoft. They started converting the old MSN Hotmail
accounts to Windows Live Hotmail accounts back in November 2007.
> This seems to have had two effects - one, she now has a
> second set of Hotmail folders in Outlook which has confused her, as
> previously mails were sent and received to and from the default set of
> folders,

No, they weren't before set to a default set of folders. They were sent
only to the message store for that HTTP account. Every HTTP account
gets its own message store. If you have N HTTP accounts then you will N
trees to show the N message stores. The POP and Exchange accounts get
aggregated into one message store.
> and secondly, she now has terrible trouble with mail sticking in
> the Outbox.
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Re: Outlook and Hotmail         


Author: VanguardLH
Date: May 5, 2008 07:17

"Gordon" wrote in news.mixmin.net>:
> I have an elderly relative (86) who has a paid hotmail account and uses
> Outlook 2003, and for whom I do all the IT support.
> Just recently someone else (grrr) has changed her Hotmail account to a...
Show full article (1.04Kb)
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Re: Outlook and Hotmail         


Author: Gordon
Date: May 5, 2008 07:37

"VanguardLH" wrote in message
news:fvn4pc$f9n$1@registered.motzarella.org...
> "Gordon" wrote in news.mixmin.net>:
>
>> I have an elderly relative (86) who has a paid hotmail account and uses
>> Outlook 2003, and for whom I do all the IT support.
>
> I'd hardly call supporting a relative's computer as "IT" support.

Well rooty toot. I do all the support that a corporate helpdesk does. Just
because it's an elderly relative doesn't mean that it is NOT "IT Support"
>
>> Just recently someone else (grrr) has changed her Hotmail account to a
>> Live
>> Hotmail account.
>
> That would be Microsoft. They started converting the old MSN Hotmail
> accounts to Windows Live Hotmail accounts back in November 2007.

Wrong. You have to manually convert to Live Hotmail - MS is NOT doing it
automatically. AFAIK....
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Re: Outlook and Hotmail         


Author: Gordon
Date: May 5, 2008 07:38

"VanguardLH" wrote in message
news:fvn4t6$f9n$2@registered.motzarella.org...
>
> Oh, another thing. If she does have a paid Windows Live Hotmail *PLUS*
> account then POP3 was re-added back in Nov 2007.

I think she must do because she's had pop access ever since it was set up,
in 2007.
no comments
Re: Outlook and Hotmail         


Author: VanguardLH
Date: May 5, 2008 08:05

"Gordon" wrote in news.mixmin.net>:
> "VanguardLH" wrote ...
>
>> That would be Microsoft. They started converting the old MSN Hotmail
>> accounts to Windows Live Hotmail accounts back in November 2007.
>
> Wrong. You have to manually convert to Live Hotmail - MS is NOT doing it
> automatically. AFAIK....

I had 2 MSN Hotmail accounts get "automatically" converted for me. That
was many months ago so I don't remember when the conversion was forced.
I've heard a similar complaints from other users. Googling shows these
complaints started showing up around last November.
> And PAID Hotmail accounts had POP access, not http. So my original statement
> is correct.

POP3 access was discontinued back in 2002 except for legacy accounts.
New paid accounts got WebDAV access. Hotmail's history:

- 1996 July: Hotmail becomes available. Provides a webmail interface to
e-mail service.
- 1997 December: Microsoft buys Hotmail to include in their MSN
services.
- 1999 August: Anyone can log into any...
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Re: Outlook and Hotmail         


Author: VanguardLH
Date: May 5, 2008 08:11

"Gordon" wrote in news.mixmin.net>:
> "VanguardLH" wrote in message
> news:fvn4t6$f9n$2@registered.motzarella.org...
>>
>> Oh, another thing. If she does have a paid Windows Live Hotmail *PLUS*
>> account then POP3 was re-added back in Nov 2007.
>
> I think she must do because she's had pop access ever since it was set up,
> in 2007.

Then knowing the error message when the items won't send would help in
diagnosing the problem.

Also try disabling any e-mail scanning by an anti-virus program. The
interrogation of the e-mail traffic by the AV proxy can cause enough
delay to cause timeouts. Some AV programs work as a proxy and...
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Re: Outlook and Hotmail         


Author: Gordon
Date: May 5, 2008 08:26

"VanguardLH" wrote in message
news:fvn83b$1qq$1@registered.motzarella.org...
> "Gordon" wrote in news.mixmin.net>:
>
>> "VanguardLH" wrote in message
>> news:fvn4t6$f9n$2@registered.motzarella.org...
>>>
>>> Oh, another thing. If she does have a paid Windows Live Hotmail *PLUS*
>>> account then POP3 was re-added back in Nov 2007.
>>
>> I think she must do because she's had pop access ever since it was set
>> up,
>> in 2007.
>
> Then knowing the error message when the items won't send would help in
> diagnosing the problem.

I'm going in by remote assistance soon so I'll find out.
>
> Also try disabling any e-mail scanning by an anti-virus program.
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Re: Outlook and Hotmail         


Author: VanguardLH
Date: May 5, 2008 09:57

"Gordon" wrote in news.mixmin.net>:
> "VanguardLH" wrote in message
> news:fvn83b$1qq$1@registered.motzarella.org...
>> "Gordon" wrote in news.mixmin.net>:
>>
>>> "VanguardLH" wrote in message...
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