Re: OL07, activities page, journal view failing to display
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Re: OL07, activities page, journal view failing to display         

Group: microsoft.public.outlook · Group Profile
Author: Diane Poremsky [MVP]
Date: Sep 17, 2008 10:35

Does desktop search work as expected?

--
Diane Poremsky [MVP - Outlook]
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"jeffrey" gmail.com> wrote in message
news:PTVzk.431$D32.21@flpi146.ffdc.sbc.com...
> i have 1gb of ram (1046 mb of physical mem, 416mb available.)
> .pst is 120mb
> sure there are other programs running, but not many: outlook, linkstash,
> clipcache, kaspersky, magicjack, winpatrol, file manager. thats about it.
>
> somehow, i feel that outlook not even attempting to search (as it does
> when the correct entries Do appear) is a clue. somehow, it thinks that it
> already has the necessary info, and doesn't need to look for it.
>
> does this mean that i am the first to have this problem? i feel special.
>
> jeffrey
>
>
>
>
> --
> jeffrey
> "Nikki Peterson" hotmail.com> wrote in message
> news:ey1EKU$FJHA.5572@TK2MSFTNGP03.phx.gbl...
>>I am not sure what to tell you at this point. It sounds like you have more
>> going on with your machine than your machine can handle.
>>
>> I would look at how much ram do you have
>> How large is your pst file (Outlook data file)
>> Do you have other programs running?
>>
>> Nikki
>>
>> "jeffrey" gmail.com> wrote in message
>> news:ejmyk.70$W06.30@flpi148.ffdc.sbc.com...
>> nikki, thanks. good to have something to try as possible solution.
>> clearing cache from outlook didn't change the errant behavior. as usual,
>> i
>> might open a contact and journal view worked fine, but when reopening
>> the
>> contact the journal view is empty, then the next contact nothing shows in
>> journal view. perhaps switching to 'all items' and then back to journal
>> will
>> get results, sometimes not.
>>
>> deleting the frmcache.dat file (i found only one), seems to have produced
>> more consistancy. now opening a contact shows nothing in journal view,
>> but
>> switching to 'all items' gets me a list of all items (previously it did
>> not
>> always do this, maybe only emails, or calendar items), and then switching
>> to
>> journal gets all the journal items. i tried several contacts and they
>> all
>> work the same. and reopening a contact does the same. but wait, i just
>> tried it again, and the old behavior is back (i have not closed outlook
>> since writing the sentence above), nothing showing in journal view, 'all
>> items' only showing email, and then, still, nothing showing in journal
>> view.
>> erratic. darn.
>>
>> i hope, somehow, that this helps.
>>
>> jeffrey
>>
>> --
>> jeffrey
>> "Nikki Peterson" hotmail.com> wrote in message
>> news:eHyhqU7EJHA.4460@TK2MSFTNGP06.phx.gbl...
>>> If you want to try something, try this:
>>>
>>> Clean up the forms cache:
>>>
>>> To do so, follow these steps:
>>> 1. On the Tools menu, click Options.
>>> 2. Click the Other tab, and then click Advanced Options.
>>> 3. Click Custom Forms.
>>> 4. Click Manage Forms.
>>> 5. Click Clear Cache.
>>> 6. Close all open windows, and then restart Outlook 2003.
>>>
>>> If the above does not work, try the following.
>>>
>>> Deleting the Forms Cache File:
>>> The Frmcache.dat file is the primary file to delete. The Frmcache.dat
>>> file serves as an index of the individual forms that have been cached
>>> on the computer. Use the following steps to manually delete the
>>> Frmcache.dat file. In addition, these steps delete all of the cached
>>> forms on your computer, which are stored in subfolders of the
>>> Forms folder.
>>>
>>> 1.. Quit Outlook.
>>> 2.. Search the Hard drive () to locate the Frmcache.dat file.
>>> (Be sure to check in HIDDEN files on W2K or WXP.)
>>> 3.. Delete all that are found from the FIND window.
>>> 4.. Open Outlook.
>>>
>>> When you restart Outlook, and use a form, the forms cache
>>> is re-created.
>>>
>>> Please let me know if this solution works for you, or if it does not.
>>> This is a starting point for trouble-shooting this issue.
>>>
>>> Nikki Peterson
>>>
>>> "jeffrey" gmail.com> wrote in message
>>> news:7c_xk.19766$LG4.8251@nlpi065.nbdc.sbc.com...
>>> from another thread, i got the idea to run scanpst.exe. it found
>>> errors,
>>> but didn't solve the journal problem.
>>> jeffrey
>>>
>>> --
>>> jeffrey
>>> "Nikki Peterson" hotmail.com> wrote in message
>>> news:uB7z$auEJHA.1456@TK2MSFTNGP03.phx.gbl...
>>>>I saw this and placed a watch on it to see if anyone else had
>>>> something more than the guess I can provide. It would appear
>>>> not.
>>>>
>>>> This is definately not normal. However, there are alot of possible
>>>> culprits. Form corruption, synchronization issue, OST gone awry,
>>>> network connection, etc.
>>>>
>>>> What is your set up:
>>>> Are you working on a machine at home and use Outlook for an ISP?
>>>> Are you working on a mchine at work and use Outlook for an ISP?
>>>> Are you working on a machine at work and use Exchange server?
>>>> What O/S (Operating System) do you use?
>>>>
>>>> Nikki
>>>>
>>>> "jeffrey" gmail.com> wrote in message
>>>> news:12vxk.21062$mh5.20581@nlpi067.nbdc.sbc.com...
>>>> no one has any ideas about this problem?
>>>>
>>>> --
>>>> jeffrey
>>>> "jeffrey" gmail.com> wrote in message
>>>> news:dE0xk.20659$cW3.9687@nlpi064.nbdc.sbc.com...
>>>>>
>>>>>
>>>>>
>>>>> let me give example of this recent behavior: start outlook> go to
>>>>> individual
>>>>> contact page> click on activities> show "journal"> journal shows all
>>>>> 'phone
>>>>> calls'. close contact> reopen contact> go through the same
>>>>> routine>this
>>>>> time
>>>>> nothing shows in journal screen. if i wait about 10 minutes the
>>>>> journal
>>>>> entries may show again.
>>>>>
>>>>> if search on "all items" it may show only email and calendar items,
>>>>> but
>>>>> not the phone calls that should show up in the 'journal' view.
>>>>>
>>>>> i have tried closing and restarting outlook.
>>>>> i don't recall changing any settings that should impact outlook. i did
>>>>> notice today that the 'standard toolbar' was open, and i don't
>>>>> remember
>>>>> opening it. i don't use it.
>>>>>
>>>>> and, no, no one else uses the computer.
>>>>> i have searched MS kb, and internet, and can find nothing about this
>>>>> behavior.
>>>>>
>>>>> i tried running 'office diagnostics'. it found no issues.
>>>>>
>>>>> i also ran repair on office from add/remove. this did not help
>>>>> either.
>>>>>
>>>>> does anyone have an idea about how to correct this situation?
>>>>>
>>>>> thanks,
>>>>>
>>>>> jeffrey
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>>
>>
>>
>
>
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