nikki, thanks for replying.
all useful details that i didn't think to include:
i am working on a machine at home. i don't know what is meant by 'use
outlook for an isp". i don't browse internet through outlook. no exchange
server,
i am using xp pro, sp 2
i might note that when i click on activities, i can see that outlook is
searching. the little magnifying glass in upper right goes around for a
while. when journal finds nothing, the magnifying glass only appears for
half a second (or not at all). not sure what this may mean.
i have tried turning off the computer, (without using start>shut down), so
that perhaps outlook will have to check data files. this didn't seem to help
either.
sometimes i will click on a contact and it will give me the correct journal
entries, and maybe do it again, next time not. or not give me journal
entries on the first try.
jeffrey
--
jeffrey
"Nikki Peterson"
hotmail.com> wrote in message
news:uB7z$auEJHA.1456@TK2MSFTNGP03.phx.gbl...>I saw this and placed a watch on it to see if anyone else had
> something more than the guess I can provide. It would appear
> not.
>
> This is definately not normal. However, there are alot of possible
> culprits. Form corruption, synchronization issue, OST gone awry,
> network connection, etc.
>
> What is your set up:
> Are you working on a machine at home and use Outlook for an ISP?
> Are you working on a mchine at work and use Outlook for an ISP?
> Are you working on a machine at work and use Exchange server?
> What O/S (Operating System) do you use?
>
> Nikki
>
> "jeffrey"
gmail.com> wrote in message
> news:12vxk.21062$mh5.20581@nlpi067.nbdc.sbc.com...
> no one has any ideas about this problem?
>
> --
> jeffrey
> "jeffrey" gmail.com> wrote in message
> news:dE0xk.20659$cW3.9687@nlpi064.nbdc.sbc.com...>>
>>
>>
>> let me give example of this recent behavior: start outlook> go to
>> individual
>> contact page> click on activities> show "journal"> journal shows all
>> 'phone
>> calls'. close contact> reopen contact> go through the same routine>this
>> time
>> nothing shows in journal screen. if i wait about 10 minutes the journal
>> entries may show again.
>>
>> if search on "all items" it may show only email and calendar items, but
>> not the phone calls that should show up in the 'journal' view.
>>
>> i have tried closing and restarting outlook.
>> i don't recall changing any settings that should impact outlook. i did
>> notice today that the 'standard toolbar' was open, and i don't remember
>> opening it. i don't use it.
>>
>> and, no, no one else uses the computer.
>> i have searched MS kb, and internet, and can find nothing about this
>> behavior.
>>
>> i tried running 'office diagnostics'. it found no issues.
>>
>> i also ran repair on office from add/remove. this did not help either.
>>
>> does anyone have an idea about how to correct this situation?
>>
>> thanks,
>>
>> jeffrey
>>
>>
>
>
