On 12 Maj, 15:20, F.H. Muffman
hotmail.com> wrote:>>>>>>>> I have a pretty annoying problem with Outlook 2007 SP1. When I
>>>>>>>> write some text and directly tries to select the text I've
>>>>>>>> written with the shift and arrow key it will not select the
>>>>>>>> text. I can easily reproduce the error by doing the following
>>>>>>>> steps:
>
>>>>>>>> 1. Open a new mail
>>>>>>>> 2. Tab down to the text area
>>>>>>>> 3. Write "hello"
>>>>>>>> 4. Hit Shift+Left Arrow
>>>>>>> If the problem does not appear, then I would first try running
>>>>>>> Outlook in Safe mode (WinKey-R, outlook /safe) and see if the
>>>>>>> problem still happens.
>
>>>>>> I also tried to run in safe mode, thanks to your advice, but it's
>>>>>> still the same problem. the letter will not be selected.
>
>>>>> Interesting. Have you tried either shift key? Does the cursor
>>>>> actually move to before the o in the initial example? If you're in
>>>>> the primary outlook window, click on an email message, and hit
>>>>> shift-up arrow a few`times, does it select multiple messages?
>
>>>> It's indeed the same with both shift keys. I can also make the
>>>> problem appear with other shift+home, so it doesn't seem to be a
>>>> hardware issue. As it only appears in outlook and not notepad or
>>>> word, it's definetily not a hardware problem.
>
>>>> The cursor does not move when the problem appears. One can actually
>>>> classify it as a bug as it does not even move the cursor when
>>>> hitting left-key or home-key directly after hitting hello. The
>>>> second time I hit shift+left arrow it will sometimes select the text
>>>> as it should have done the first time.
>
>>>> I can select multiple messages in the primary outlook window by
>>>> hitting shift+up arrow.
>
>>> Ok, then it's something in the editor window and not the Outlook
>>> window (well, I'll assume you've tried shift-up arrow like you did in
>>> the message window).
>
>>> Safe mode would mean that it isn't a plug-in causing the error.
>
>>> What about in a Note? Or in a Contact field? Does it happen there?
>>> Heck, what about in the To field in a New Message?
>
>> Does the problem appear in...
>> * A Note: No
>> * A contact field, Notes: Yes
>> * A contact field, Full Name. No
>> * To field in a mail: No
>> * A Mail message: Yes (as before)
>
> Ok, shut down Outlook, do a search of the hard drive for normalemail.dotm
> (you'll probably need to show hidden files and folders) and rename it. Try
> restarting Outlook. If it complains about the lack of the file, grab the
> Outlook (or Office) cd and run the Install and tell it to do a repair.
>
> At this point, it's either the template, or something wrong with the control.
>
> --
> -f.h.
I'm afraid it's still the same problem. I did this:
Closed outlook
changed the name of the file C:\Users\......\AppData\Roaming\Microsoft
\Templates\normalemail.dotm to C:\Users\....\AppData\Roaming\Microsoft
\Templates\normalemail.dotm.fel
Opened outlook. It did not complain about the missing file, and has
not created a new automatically.
When I try the steps again, it's still the same problem.
I've also tried to turn off the automatic spell checking, but with no
success.
It might sound like a small problem, but it's really annoying. Doesn't
anybody else has this problem? I'm planning on getting a boxing ball
to the office to get rid of the aggression from all annoying problems
=)
Best regards,
Christian
