As others have tried to explain, the address book (seen when you click To or
the address book icon) is a virtual address book containing only electronic
addresses. In the paper world, this address book would be a desk drawer and
each contact folder or other address source is a book, envelopes with return
addresses, or business cards tossed in the drawer.
Go to folder list (Ctrl+6) - how many contact folders are there? If more
than one, right click, properties... is each one enabled as an outlook
address book? If so, open the address book (using the little icon) and look
on its tools, options dialog - are all the contact folders in the list of
address lists to search?
Does Mr. Lami's contact have an email address or fax #? The address book
contains on the only contacts with electronic addresses - email address and
fax #, since its only used for sending electronic messages. The Contacts has
everyone you add to it, an electronic address is not required.
--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks?
http://www.outlook-tips.net/beginner/
Outlook 2007:
http://www.slipstick.com/outlook/ol2007/