Re: problems with Outlook/MAPI address book when sending
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Re: problems with Outlook/MAPI address book when sending         

Group: microsoft.public.outlook.contacts · Group Profile
Author: PWLucido
Date: Sep 19, 2008 06:00

Well, JTW, I don't think I can help you. It all comes down to how Outlook
deals with displayed contacts on the To line. And if you read my "Addres
resolution of contact from 'sharepoint' folder" post, you would see I am
having a similar issue. I think we would all like it very much if we had an
option in Outlook that told it to not display the contact it is referring to,
but to immediately resolve it to an SMTP address and display that.
Otherwise, our best hope is to understand how Outlook resolves the displayed
contact on the To line. It obviously does it when you hit Send. And it is
also safe to say the contact displayed is just that, a display. It appears to
be a pointer to the contact, which it will resolve to an address when it
sends. This, of course, works flawlessly with Exchange. With Groupwise MAPI
or "sharepoint" Smartermail folders (or others) it sometimes resolves that
displayed contact incorrectly.
*sigh*

"JTW" wrote:
> i wanted to thank you all for your responses. This still remains a mystery.
>
> i have not found any resolution. I have since done a few other things to
> try to establish the consistency of this problem
>
> I added an additional datafile with a separate CONTACTS list. when creating
> new contacts or copying contacts from other .pst files...they still seem to
> work (MOST of the time...occasionaly there is a choke) on both the groupwise
> outgoing and my personal smtp/pop account.
>
> If i add a name from the MAPI address book...double click it...copy the
> email address from the properties ...then paste it into the to line. it will
> usually work. sometimes it resolves it BACK to the user name found in the
> mapi address book. this is an inconsistent behavior.
>
> If i simply reply to a message. it puts the "display as" name in the TO
> field....not the user name...and not the email address....this forcecs me
> back into the above action (copy...paste...etc)
>
> the odd thing....is that even when the message comes thorugh the pop
> account....the reply is the same way (in this case it should have never even
> touched the groupwise server).
>
> this leads me to belive that the issue is as was alluded to...that simply
> having the MAPI address book (gropuwise) account in the outlook profile is
> causing the conflict???
>
> seems a bit nonsensical to me....but i'm already well past my own knowledge
> of the inner workings of OUTLOOK to interpret this.
>
> is there anything anyone might suggest to try?
>
> i could probably live with all of it...except the problems when hitting
> "reply". it seems to me that in that case...outlook should limit itself to
> the "reply to" email address from the message header ....especially when the
> message was NOT received through the groupwise server. and avoid any
> reference to MAPI address book or CONTACTS
>
> if i could resolve this issue...i can work around the rest...
>
> ???
>
> thanks again
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> That's my assumption because I know of other MAPI transports on which it
>> chokes. That's why I was asking JTW if he had any documentation that would
>> lead him to expect it to work with Groupwise.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "PWLucido" discussions.microsoft.com> wrote in message
>> news:260B7309-E43F-4054-B472-4D8BB138311F@microsoft.com...
>>> Russ,
>>> What you state here is that Outlook autoresolution only works with
>>> Exchange
>>> and local data files. Thus, MAPI to Groupwise just won't work. Correct?
>>>
>>> "Russ Valentine [MVP-Outlook]" wrote:
>>>
>>>> AFAIK, Outlook supports autoresolution against Exchange Server and local
>>>> data files, which your description confirms. Did you find some
>>>> documentation
>>>> somewhere that lead you to believe it would do the same against novell
>>>> groupwise server? I'm not aware of any, but I don't work in this area
>>>> much.
>>>> --
>>>> Russ Valentine
>>>> [MVP-Outlook]
>>>> "JTW" discussions.microsoft.com> wrote in message
>>>> news:6DC48603-5731-4E4C-846D-95C508DD88D8@microsoft.com...
>>>>>I am having an odd problem that i haven't been able to find any
>>>>>information
>>>>>on.
>>>>>
>>>>> I am trying to configure outlook 2007 to work with a novell groupwise
>>>>> server
>>>>> at work. I have set it up with a MAPI account for groupwise and a pop
>>>>> account for another email account
>>>>>
>>>>> all is actually working well actually...except
>>>>>
>>>>> when sending a new message or reply, i attempt to add a name from the
>>>>> MAPI
>>>>> address book (on the corporate groupwise server). when doing this, the
>>>>> name
>>>>> is imported into the TO field, but not the email adress. e.g. "John
>>>>> smith"
>>>>> will appear instead of "John.smith@doman.com". (you CAN double click
>>>>> on
>>>>> the
>>>>> name and view all the contact properties) this of course is normal...as
>>>>> outlook normally would resolve "john smith" into the email adress when
>>>>> sending. this is where the breakdown is happening. apparently...it is
>>>>> trying
>>>>> to send the message to a literal email adress of "john smith" (vs.
>>>>> "john.smith@domain.com") which is not working and returns a error
>>>>> message
>>>>> that none of my email accounts will support sending to this address.
>>>>>
>>>>> So i tried adding the contact into my OUTLOOK CONTACTS from the
>>>>> groupwise
>>>>> address book. this worked fine as well..the name, email address, phone
>>>>> number etc...all transferred over without apparent issue.
>>>>>
>>>>> however...the problem remains....when adding one of these contacts from
>>>>> the
>>>>> OUTLOOK CONTACTS to the TO field, the name is displayed instead of the
>>>>> email
>>>>> address in the same manner and the same error occurs when sending.
>>>>>
>>>>> sending a message with a literal email address in the TO field works
>>>>> without
>>>>> problem (e.g. "john.smith@domain.com")
>>>>>
>>>>> creating a de novo (fresh, new) contact in OUTLOOK has the effect of
>>>>> displaying the literal email address in the TO field when adding that
>>>>> contact
>>>>> in. this too sends without problems..
>>>>>
>>>>> so the question is: why will outlook not extract/reference the email
>>>>> address
>>>>> in messages when the contact orginated from the MAPI address book
>>>>> (Novell
>>>>> groupwise server)? is there a work around?
>>>>
>>
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