I'm hoping someone can help me with this one....

I am running Outlook 2007 with Vista. On sending an email to a contact I
click on the "to" box, select the name etc to bring up the display name of
the contact in the email message box (name and email address). But it will
not send the email - the send receive process works fine but the email stays
in the outbox.

However, if I type the email address directly into the "to" box and send,
the message goes fine. So it would seem to be something with Outlook rather
than my email settings?

Any ideas?

Thank you.

It sounds like the email address is not resolving. Did you import your contacts by any chance? Once you put the name in the TO field, try manually resolving it by pressing Alt+K.

--

I did import the contacts - they were originally on my pda - i used this to
update outlook 2002 on my new computer which I then upgraded to outlook 2007.

I think the email address is resolving because it comes up with the address
in brackets after the name in the to box? I've tried it anyway and no good.

"Milly Staples [MVP - Outlook]" wrote:

I've just tried setting up a brand new contact and sending an email to this
one. and it worked. Does this mean all the contacts that were imported have
somehow been corrupted? Do I need to set them all up again. Just changing the
email address of the contact did not seem to make any difference.

"Milly Staples [MVP - Outlook]" wrote:

Importing or synching is never the correct way to transfer Outlook data. Do
you back up your data? Just find your most recent version of your Outlook
data file and open it in Outlook.
--
Russ Valentine
[MVP-Outlook]
"Adrian" discussions.microsoft.com> wrote in message
news:1A4F2E98-8189-47F3-923A-A32E94F2242D@microsoft.com...

I would like to throw my two cents in here as well. I upgraded from Outlook
2003 to Outlook 2007/Vista. I exported the .pst file to the new computer to
get my info moved over.....the process was pretty smooth. Now if I try to
use my address book to send email to addresses, I believe that the "display
name" john smith (john_smith@gmail.com) is preventing Outlook from allowing
the send. The email won't leave my outbox and it hangs. If I type
john_smith@gmail.com into the "to" field it works fine. I beleive that this
IS an Outlook bug....I spent an hour on the phone with an AT&T tech and he
said he had never seen this before but agreed with my assessment. Do I now
need to go back through hundreds of contacts and change the display name to
just the email address?

"Russ Valentine [MVP-Outlook]" wrote:

Read the countless posts here on how you migrate data correctly to a new
installation. You never export or import. You never use Windows Easy
Transfer. You never rely on an in place upgrade.
You create a new Outlook profile from scratch, open your previous data file,
set it as your default, then configure the Outlook Address Book Service to
use your Contacts.
--
Russ Valentine
[MVP-Outlook]
"dith" discussions.microsoft.com> wrote in message
news:C8A423B7-1CC8-4191-956B-B89CD245E979@microsoft.com...

I would like to add to this discussion.

I am not an expert, only a user of Outlook since way back when.

I recently upgraded to Office Professional 2007/Vista as well. To be
perfectly frank, I don't even remember now which method I used to migrate
over my contacts. All I know is that it all worked fine for the first three
or four months.

Now I am experiencing the same problem described in this thread: when the
TO box contains a name in the format -- John Doe (john.doe@hotmail.com) --
the email ALMOST always sits in the outbox until I type in the address
manually. This is NOT consistent. Sometimes it will happen and sometimes it
won't. It also happens more often than not on a reply. In other words the
address has been placed not by me entering information into the TO box but by
Outlook plucking it from the incoming email, and still it sits in the outbox
until I manually enter the address.

I am also using syncing software. In my case I sync with my cell phone using
its own proprietary software (Nokia) and I sync with my Viewsonic PDA using
Sync Centre. That obviously complicates matters as either one or both could
be introducing a problem into my desktop and laptop contact databases.

Chris Morry discussions.microsoft.com> wrote:

It sounds to me as thought the addresses in the contacts records are not
properly resolved.

Brian:

That may be so. As I said, I am not a technical person and don't know what
that means in terms of a solution. Whatever it means, simply IDing the
problem doesn't resolve it. Seems to me this thread has come full circle, as
that was the answer given to the original complaint/query from Adrian. So we
are not advancing much by returning to this diagnosis if there is no better
way of resolving the problem (no pun intended) permanently.

Chris

"Brian Tillman" wrote: