do you have the same version of Outlook as the other software you are
importing from eg Both 2002?

Could you explain your exact steps please?

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
My suggested settings for Outlook 2003 are FREE on my website.

.
"skydive safety" discussions.microsoft.com> wrote in message
news:DC4C8700-92CF-4040-AD93-A09A9705D746@microsoft.com...

Hi Judy,

Yes they are all 2002 with service pack 3

Step 1 - selected my e mail list in outlook
step 2 - selected the import export wizard
step 3 - seleceted import from another program or file
Step 4 - selected microsoft excel
Step 5 - I chose the file to import and selected do not imports duplicate
items
Step 5 - I confirmed the destination folder
Step 6 - Well this is where it goes wrong the wizard will not allow me to
move forward as they next and the map custom fields are greyed out

I have tried this using access and CSV as well

"Judy Gleeson (MVP Outlook)" wrote:

Do you have a "named range" in Excel that you are importing? Name the
range. Close Excel and then try importing again.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
My suggested settings for Outlook 2003 are FREE on my website.

.
"skydive safety" discussions.microsoft.com> wrote in message
news:CAAA6AD5-BE95-4FBC-8627-A9CB6B535E8C@microsoft.com...

Hi Judy,

I appreciate your help.

When I tried to import on my firs attempt it would not allow me with the
error saying that I have to set up a named range, I did this and all seemed
to be ok and when I tried importing a second time that error never came up so
I assumed that was successful. So yes I have done that.

To make sure that it was not an excel problem I also tried importing from
access which again I had to set up a table to prevent the same problems as I
had with the excel named range.

I cant believe such a simple task has turned out to be so difficult.

"Judy Gleeson (MVP Outlook)" wrote:

i'm scrounging for ideas now - try detect and repair of Office.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
My suggested settings for Outlook 2003 are FREE on my website.

.
"skydive safety" discussions.microsoft.com> wrote in message
news:47F9B03E-E6C6-4055-A12F-00DB149CF4ED@microsoft.com...

Hi Judy,

Ok I did that but alas its still the same for all 3 of the methods I have
tried to use.

I am going to give this a try on my laptop just in case that works, fingers
crossed.

"Judy Gleeson (MVP Outlook)" wrote:

Hi Judy,

last week I formated my laptop hard drive, I installed windows XP and
Microsoft XP Professional.

Today was the firts time I have used this laptop so I copied my excel and
access file into the documents directory, these two files are the only ones
on the computer.

I opened outlook which had never been used before and tried the same import
but had the same problems, the last step is greyed out.

This tells me its something to do with the software itself not a problem
that has occured from use.

By the way I have looked at your web site and its very impressive, I will be
back later to have a proper look as I have just completed a web site that I
am about to market. Hence I need my 3,000 e-mails importing.

"skydive safety" wrote:

...

On the last screen where the "Map Custom Fields" is grayed out - is the
checkbox "checked" on the left hand side under the heading "The following
actions will be performed" which should the folder you're importing to?

If that box is not checked, the "Map Custom fields" does not become active
(or vice versa - however one wishes to describe it). Highly unlikely that
anything is wrong with your Outlook config.

Karl
___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com

"skydive safety" discussions.microsoft.com> wrote in message
news:CAAA6AD5-BE95-4FBC-8627-A9CB6B535E8C@microsoft.com...

Hi Karl,

Thank you for your reply, however I have heard the same thing on all the
forums that I have gone to, but the problem is there is no checkbox anywhere
at all so I cant do anything that helps.

If you know any other way to make such a box be checked when its invisible
that would be a great help.

It seems that this problem is not solvable so i am now looking at upgrading
or usieng another contact software

"Karl Timmermans" wrote: