"Exhibit Imaging" discussions.microsoft.com> wrote in
message news:005C6BA6-3C2B-4299-AC67-67F4F23D238E@microsoft.com...

Does this help: http://support.microsoft.com/kb/287563/en-us

Hi Brian...

Similar, but it didn't cover it... I'm gonna post some screen grabs of the
problem and see if that helps get a solution... Thanks, Caby

"Brian Tillman [MVP - Outlook]" wrote:

This Link has screen captures of the problem... hope it helps...

http://www.exhibitimaging.com/outlook_problem.htm

Please ignore the fact the the first JPG is repeated... my bad...

Thanks
Caby

"Brian Tillman [MVP - Outlook]" wrote:

This is a very common problem that has been addressed here countless times.
You have corrupted your Outlook Address Book Service. We don't know how
because you haven't told us. We don't even know what Outlook version you are
using. If you can't find one of the many posts here that answer your
question, then at least provide us the courtesy of posting enough
information to help you.
--
Russ Valentine
[MVP-Outlook]
"Exhibit Imaging" discussions.microsoft.com> wrote in
message news:36D75E81-3E14-430A-BBFD-92604E5464CF@microsoft.com...

"Exhibit Imaging" discussions.microsoft.com> wrote in
message news:36D75E81-3E14-430A-BBFD-92604E5464CF@microsoft.com...

First, the "Outlook Address Book" entry in the Address Book view will never
contain contacts, only references to contacts folders, just like you see.
The fact you see a "Contacts" entry that contains nothing indicates a
corrupt Outlook Address Book service. You should fix your Outlook Address
Book service to remove the first bogus Contacts entry. Exactly how depends
on Outlook version. For OL 2002/2003, it's Tools>E-mail Accounts>View or
change existing directories or address books>Next, select the OAB service,
click Change, and delete the first entry. Stop and restart Outlook. For
Outlook 2007, click Tools>Account Settings, and select the Address Book tab.
The rest of the process is similar.