What happens if you look at the Contacts section through the Folder List view
instead of clicking on Contacts in the Navigation Pane? What do you see as
far as contacts folders then?

--
Jocelyn Fiorello

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only to the newsgroup to preserve the message thread. ***

"Nanna Vikki" wrote:

In list view only CONTACTS is displayed - CONTACTS (backup) is not shown - So
when I attempt to open CONTACTS I get the message 'cannot display folder.
folder is full'

"Jocelyn Fiorello" wrote:

Thank you Karl

1. Scanpst.exe crashed 3 or 4 times half way through - so I gave that a miss
2. I followed your instructions and happy to report success - thank you.

Only thing I did different was after creating new PST file I only copied the
Contacts to the new folder as my other files are fairly large. Once copied
to the new PST file and working as it should, I copied it back to original
PST file with different name.

So all seems good from this end.

Question:
After completion I no longer require the new PST file and I closed it. I
would like to know if it is actually deleted or just saved somewhere in
Outlook. My files are getting pretty large and I hope it has gone. And yes I
do use archives (each year is archived) as my files get too full.

"Karl Timmermans" wrote:

If you closed the unneeded .PST file by right-clicking its root folder and
selecting "Close" from the popup menu, then it is no longer "in" Outlook, but
it still exists on your hard drive.

--
Jocelyn Fiorello

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

"Nanna Vikki" wrote:

Not sure I follow exactly what you've ended up with in copying things back
etc since if I understand it correctly, you still have corrupted contacts
folder if you made the old PST file you're "default" again (and actually the
PST file itself would be suspect for other possible issues - not a good sign
if ScanPST cannot even finish the process. When I made reference to it not
working - had in mind that the error message still came up but ScanPST
itself should have been able to go to completion). However, only thing
important is that you know and it works for you :-).

As for new PST, if you didn't change location defaults when creating it -
you should be able to find on your system at:
c:\Documents and Settings\YourUserLogonName\Application
Data\Microsoft\Outlook\ - (where "C:\" = boot drive)

Your new file will be named Outlook#.pst (where # starts at 1 depending on
how many new PSTs have been created - the original will be Outlook.pst) -
unless of course you assigned it another name. You should be able to
identify your new file very easily by name and timestamp. To verify which
PST you are actually using as your default - right-click on the root -->
properties --> advanced and look at the file location/name.