Re: Resource (already booked) not showing in Scheduling tab
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Re: Resource (already booked) not showing in Scheduling tab         

Group: microsoft.public.outlook.calendaring · Group Profile
Author: Nikki
Date: Sep 12, 2006 21:38

It sounds to me like the users are booking the resource before or
after they send the invite to the people. They should do this all at
once and at the same time send the invite to the public folder.

However, the public folder will not show the "tally" of responses.

Nikki

"eMTee" gmail.com> wrote in message
news:1158048503.388657.298270@e63g2000cwd.googlegroups.com...
> Nikki,
> Thanks for your toughtful and detailed response, which gives some very
> useful advice.
>
> We are using the direct booking method, and there are Mailboxes for
> each Resource (about 8 in total) - we only use a calendar in a Public
> Folder as a common reference for creating meetings that involove more
> than one person and/or resource. This means that whilst we are still a
> smallish company, you can visually see what everyone from one point
> (rather than having to have multiple calendars open or using 'Plan a
> Meeting' or 'View Group Schedules'
>
> The problem that we have then is not a matter of using the Public
> Folder as a Resource. Despite Resources being correctly booked, the are
> not listed in the scheduling tab in the appointment where the meeting
> was originally created. (Publishing Editor - level permissions are
> given on each resources calendar - to a distribution group that
> contains all users - so the resources should remain visible.)
>
> Any futher thoughts/suggestions from anyone warmly welcomed.
> Matthew
>
> Nikki wrote:
>
>> Rather than using a Public Folder for your resource, you should use
>> a Mailbox for your resouces.
>>
>> Exchange 2003 Auto Accept Agent vs. direct booking
>> http://www.microsoft.com/downloads/details.aspx?familyid=5EAC9A70-699B-495A-A920...
>>
>> The Auto Accept Agent is a server-side store event sink available in
>> Exchange 2003 SP1 which provides automatic server-side processing of
>> meeting
>> requests sent to resource mailboxes. The Agent handles initial
>> scheduling,
>> cancellations and updates and sends responses to the meeting organizer -
>> meaning less scheduling conflicts and allowing receptionists and
>> conference
>> room owners to spend their time more productively.
>>
>> What are the advantages of using Auto Accept Agent?
>>
>> 1.. The agent runs on the server 24 hours per day, 7 days a week. The
>> agent responds immediately and the requestor does not have to wait for
>> the
>> receptionist to return from lunch.
>> 2.. The agent checks the availability by looking at the calendar
>> (resource
>> schedule), not the Free/Busy information. This reduces the number of
>> issues
>> caused by free/busy update lag.
>> 3.. It can decline individual conflicting instances within a recurring
>> meeting request.
>> 4.. In case of declined meeting request with conflicts (or a meeting
>> request accepted with conflicts) the response includes date/time
>> information
>> on which instances conflict.
>> 5.. All comments and attachments are removed from the meeting requests.
>> Only the time and date information will remain on the meeting item. This
>> prevents the delegate from viewing and confidential or private
>> information.
>> It also keeps the mailbox trim.
>> 6.. Meetings marked as private are processed immediately. Additionally,
>> the private flag is stripped from meeting requests so the receptionist
>> will
>> always have clear visibility to what is on the calendar.
>> 7.. It replaces the need for excessive permissions needed to allow
>> direct
>> booking and does not require delegate permissions or configuration
>> 8.. Much more robust than Outlook "auto-booking".
>> 9.. Reminders are removed from the conference room's copy of the
>> meeting.
>> This avoids "reminder hell" in the event the conference room mailbox is
>> directly opened in Outlook.
>> 10.. It handles meeting requests from all clients including OWA.
>> 11.. The resource mailbox owner retains their rights on the resource
>> mailbox and will remain the ultimate authority on the mailbox.
>> Does Auto Accept Agent have any disadvantages compared to direct booking?
>>
>> 1.. The agent code must run on every Exchange server that has a
>> resource
>> mailbox, since CDOEX is used to process requests and can only access
>> local
>> mailboxes.
>> 2.. Delegates (e.g. Receptionists) will be less aware of the number and
>> nature (urgency) of incoming requests.
>> 3.. Currently the booking window will be limited to 6 months. This can
>> be
>> changed but it's not recommended. It will take a while for requestors to
>> become accustomed to this hard limit. Important: Any request beyond the
>> six-month window, including recurring meetings extending past it, will
>> automatically be declined.
>> 4.. Delegates will have to check the Inbox, Sent Items, and Deleted
>> Items
>> for unexpected items, but can do so more infrequently.
>>
>> With that said, I would also like to talk about direct booking and its
>> advantages and some considerations while using it.
>>
>> Why direct booking?
>>
>> Direct booking is an Outlook-specific feature that uses the organizer's
>> Outlook client (Outlook 2000 or later) to book an appointment directly
>> into
>> a resource mailbox schedule. The Outlook client of the person organizing
>> the
>> meeting performs all the necessary tasks, such as conflict checking and
>> placing the reservation on the resource calendar. To set up direct
>> booking,
>> follow:
>>
>> 291616 How to direct book a resource in Outlook 2002 or in Outlook 2003
>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;291616
>>
>> Advantages of Direct booking:
>>
>> 1.. Immediate confirmation/denial of booking request.
>> 2.. It has the logic to avoid double-booking.
>>
>> With these advantages in mind, some disadvantages of Direct booking
>> include:
>>
>> 1.. Direct booking requires granting organizer read/write permissions
>> on
>> the calendar. Hence, users can just go onto the resource's calendar and
>> delete existing meetings to free up space for their own meetings.
>> 2.. Organizer must remember to designate resource as "Resource" and not
>> "Required" or "Optional". No conflict checking is done if resource
>> specified
>> as one of the latter (rule on resource's inbox should be created to
>> generate
>> reply to this effect).
>> 3.. Since there is availability against free/busy, latency in free/busy
>> replication can result in double-booking.
>> 4.. Conflicts aren't detected beyond the range of published free/busy
>> and
>> can result in double-booking.
>> 5.. Outlook Web Access does not currently support the "direct booking"
>> of
>> meeting requests.
>>
>> Direct booking should not be used in conjunction with automatic booking
>> done
>> by the Auto Accept Agent. There is also configuration associated with
>> direct
>> booking that could conflict with Auto Accept Agent settings. For example,
>> the default setting for direct booking is to accept all requests,
>> regardless
>> of conflicts. There is also a direct booking setting that automatically
>> declines all recurring requests. These settings are only honored by
>> Outlook
>> and only when the resource is specified as a resource attendee. You
>> should
>> not register a resource mailbox for Auto Accept Agent in Exchange 2003
>> when
>> you set up a resource for direct booking in Outlook. This is discussed in
>> the below article
>>
>> 903290 You should not register a resource mailbox for Auto Accept Agent
>> in
>> Exchange 2003 when you set up a resource for direct booking in Outlook
>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;903290
>>
>> How to Set Up a Conference Room as a "Resource" in Outlook 2000
>> http://www.microsoft.com/technet/prodtechnol/exchange/2000/maintain/cfsetup.mspx
>>
>> How to Successfully Book a Resource
>> http://www.microsoft.com/technet/prodtechnol/exchange/55/maintain/cfbook.mspx
>>
>> 291616 How to direct book a resource in Outlook 2002 or in Outlook 2003
>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;291616
>>
>> Nikki Peterson
>>
>> "eMTee" gmail.com> wrote in message
>> news:1157725284.485637.324920@i3g2000cwc.googlegroups.com...
>>> Hi,
>>> We have a Shared Calendar located in a Public Folder, and users are
>>> good at booking resources as 'Resources'.
>>>
>>> However, when someone goes back to open that item in the Shared
>>> Calendar located in a Public Folder (to amend it) the only things
>>> listed in the Shceduling tab are people (required and optional
>>> attendees) not the Resource - even though it has laready been booked.
>>> This means that people cannot remove that resource if it wants to be
>>> changed to another one. THe other thing is that people think that there
>>> is no resource booked, and end up adding the resource many times
>>> (though geting the 'it is already booked' message.
>>>
>>> Background: We have Exchange server. Each user is on outlook 2003. I
>>> set up the bookable resources using ht emethods decrbied under the
>>> "Outlook 2000 and later (direct booking)" of
>>> http://www.slipstick.com/calendar/skedresource.htm.
>>>
>>> Under Resouce Scheduling, each resource has at Publishing Editor
>>> permissions for a distribution group that contains all users.
>>>
>>> It would seem (usually) that the meeting organiser can see the
>>> resources listed when re-visiting an appointment, but that others
>>> cannot (despite having permissions to do so!)
>>>
>>> Any help very gratefully received.
>>>
>
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