Propose new time cause Outlook to crash
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Propose new time cause Outlook to crash         


Author: hy_vong
Date: Jun 26, 2008 15:43

I have a user that's experiencing problems with the Propose new time function
in Outlook 2003. When she uses the Outlook client, go to Calendars,
right-click the appointment and select Propose time, the window pops up just
fine allowing her to select a new time. However, as soon as she click the
Propose Time button, Outlook crashes and gave this error message: Microsoft
Office Outlook has encountered a problem and needs to close. We are sorry for
the inconvenience.

I've had no problem with mine. We downloaded the program off of the same
network server. She'd already tried running Detect and Repair, but the
program still crashes. I've also uninstalled Outlook and reinstalled it for
her but it didn't work. Any ideas?
4 Comments
RE: Propose new time cause Outlook to crash         


Author: hy_vong
Date: Jun 30, 2008 14:28

I've also asked the user to open Outlook in safe mode and try the propose new
time function again and it still didn't work. Please help me. I'm not sure
what's causing it.

"hy_vong" wrote:
> I have a user that's experiencing problems with the Propose new time function
> in Outlook 2003. When she uses the Outlook client, go to Calendars,
> right-click the appointment and select Propose time, the window pops up just
> fine allowing her to select a new time. However, as soon as she click the
> Propose Time button, Outlook crashes and gave this error message: Microsoft
> Office Outlook has encountered a problem and needs to close. We are sorry for
> the inconvenience.
>
> I've had no problem with mine. We downloaded the program off of the same
> network server. She'd already tried running Detect and Repair, but the
> program still crashes. I've also uninstalled Outlook and reinstalled it for
> her but it didn't work. Any ideas?
no comments
RE: Propose new time cause Outlook to crash         


Author: bwise
Date: Jul 14, 2008 08:50

I have this same issue for two of my users. We have not been able to resolve
the issue so far. Here is a list of troubleshooting done.

- Remove any Outlook Addons (Adobe, Winzip, etc)
- Remove Wizip and Adobe Professional 8.0
- Repair Office 2003
- Remove and Re-install Office 2003
- Log in as different user (issue appears on all users that log into that
computer)
- Force Outlook to recreate the OST File
- Remove any attached PST files
- Remove any registry entires to Office 2003 and Folders after uninstall.

Nothing we have done is able to resolve this issue. I fear that we are
going to have to reload the users machine soon. :(

Anyone know how to resolve this?

"hy_vong" wrote:
> I've also asked the user to open Outlook in safe mode and try the propose new
> time function again and it still didn't work. Please help me. I'm not sure
> what's causing it.
>
> "hy_vong" wrote...
Show full article (1.68Kb)
1 Comment
Propose new time.         


Date: Sep 11, 2008 02:35

Had the same issue on HP laptop. Found that disabling Credential Manager software (there were three related apps and services) solved the problem.

BR
Panos
no comments
RE: Propose new time.         


Author: bwise
Date: Sep 11, 2008 08:11

Panos,

You are a genius. This resolved the issue. Thanks for the help. Score one
for crappy HP Software.

Thanks,
Brian

"Panos Michalakopoulos" wrote:
> Had the same issue on HP laptop. Found that disabling Credential Manager software (there were three related apps and services) solved the problem.
>
> BR
> Panos
>
no comments

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