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bug in calendar's tracking         


Author: Zester
Date: Sep 2, 2008 14:09

Hi,

I organize many events using Calendar. I often need to track who has
responded to figure out the headcount. The problem is that the Tracking
feature in Outlook 2007 doesn't pick up some responses unless I make sure I
open all of the responses manually. It keeps saying no-response when the
person responded and I see his/her response in my inbox. This is obviously a
bug! Is there a workaround?

Thanks!!
17 Comments
Re: bug in calendar's tracking         


Date: Sep 2, 2008 15:09

Under Tools=>Options=>E-Mail Options->Tracking Options, do you have Outlook set to process requests and responses on arrival?

--
no comments
Re: bug in calendar's tracking         


Author: Zester
Date: Sep 2, 2008 16:37

Yes, the checkbox has always been checked.

"Milly Staples [MVP - Outlook]" wrote in message
news:%%232i9NiUDJHA.4700@TK2MSFTNGP03.phx.gbl...
Under Tools=>Options=>E-Mail Options->Tracking Options, do you have Outlook
set to process requests and responses on arrival?

--
no comments
Re: bug in calendar's tracking         


Author: Diane Poremsky [MVP]
Date: Sep 2, 2008 17:58

If the items do not have TNEF encoding, they won't autoprocess.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
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Re: bug in calendar's tracking         


Author: Zester
Date: Sep 3, 2008 09:35

I did a search on that TNEF encoding topic regarding to Outlook but there
was no luck. All receipients use Outlook 2007 and within the intranet. Why
wouldn't TNEF encoding turned on for one but not another? Is there a way to
make sure everybody has it turned on? thanks!!

"Diane Poremsky [MVP]" msn.com> wrote in message
news:%%23DQ0oAWDJHA.1008@TK2MSFTNGP02.phx.gbl...
> If the items do not have TNEF encoding, they won't autoprocess.
>
> --
> Diane Poremsky...
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Re: bug in calendar's tracking         


Author: Diane Poremsky [MVP]
Date: Sep 3, 2008 10:43

Are you using Exchange server? What about desktop antivirus or antispam
scanners? If yes on Exchange and no on scanners, then its not a TNEF
problem.

How long do you wait for the messages to autoprocess? (I assume you have
autoprocess enabled in tools, options, email options, tracking, since you
say some don't process.)

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

"Zester" nottospam.com> wrote in message
news:#V3flMeDJHA.1224@TK2MSFTNGP02.phx.gbl...
> I did a search on that TNEF encoding topic regarding to Outlook but there
> was no luck. All receipients...
Show full article (2.48Kb)
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Re: bug in calendar's tracking         


Author: Zester
Date: Sep 3, 2008 11:21

Yes, we are using Exchange server. I'm not sure about desktop antivirus (The
IT team does a lot of stuff on my computer without going through me :)) but
I use Outlook anti-spam (I just drop the junk mails into Junk E-mail
folder).

I looked at a past event, a response never got processed until now. The
event was on 8/28/08. The response came about 1/2 hour before the event
happens. Some unprocessed responses came *before* the processed responses.
That doesn't tell me if waiting would help.

"Diane Poremsky [MVP]" msn.com> wrote in message
news:ecYoJyeDJHA.4696@TK2MSFTNGP04.phx.gbl...
> Are you using Exchange server? What about desktop antivirus or antispam
> scanners? If yes...
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Re: bug in calendar's tracking         


Author: Diane Poremsky [MVP]
Date: Sep 3, 2008 12:09

They should autoprocess within about a 1/2 hour or so, if they are going to
process - the exact time depends on how much idle time outlook has. If its
idle, it will be within a few min.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

"Zester" nottospam.com> wrote in message
news:#6iEgHfDJHA.5316@TK2MSFTNGP04.phx.gbl...
> Yes, we are using Exchange server. I'm not sure about desktop antivirus
> (The IT team does a lot of stuff...
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Re: bug in calendar's tracking         


Author: Zester
Date: Sep 3, 2008 14:43

That's why I still believe it's a bug. I know that it's an overused term but
I don't see why one hasn't been processed since last Thursday when many
others have been processed.

Does anyone know if there is a work-around?

Thanks!

"Diane Poremsky [MVP]" msn.com> wrote in message
news:uEEAMifDJHA.1184@TK2MSFTNGP04.phx.gbl...
> They should autoprocess within about a 1/2 hour or so, if they are going
> to process - the...
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Re: bug in calendar's tracking         


Author: Diane Poremsky [MVP]
Date: Sep 3, 2008 16:50

The only workaround is to open the unprocessed items.

BTW - they are all in the Inbox, correct? You aren't moving them to other
folders? They do need to be in the inbox to autoprocess.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

"Zester" nottospam.com> wrote in message
news:uupcQ4gDJHA.3268@TK2MSFTNGP03.phx.gbl...
> That's why I still believe it's a bug. I know that it's an overused term
> but I don't see why one hasn't...
Show full article (5.41Kb)
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