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Slow Performing Outlook 2007 and BCM         


Author: Mike
Date: Jun 11, 2008 08:44

Hi all,

I just recently upgraded a number of PCs from OL2003 (connecting to
Exchange - not cached mode) to Outlook 2007 w/ Business Contact Manager
(oviously cached mode as this is required).

The BCM database is on a shared PC using the BCM database tool.

I had experimented with one PC taking it off the cached mode and it had made
things speedy again, but I can't keep it like that due to the need for BCM.
Any clue what is going on here? Is it cached mode or BCM causing the issue?

The speed issues range from starting an email reply and having to wait for
what you type to catch up, to slow response if you click on another folder
in your mailbox. It's just hurting the Outlook 2007 experience because
performance is horrible. Please help!

Thanks,
Mike
12 Comments
RE: Slow Performing Outlook 2007 and BCM         


Author: sdurman
Date: Jun 11, 2008 15:21

We are experiencing the same thing. We are using a shared database on the
server, set up with the BCM database tool.
It always happens when you are typing in an email, it will freeze for
anywhere from 30 secs to a few minutes.
This may or not be related: none of our computers have been able to install
the service pack 2 for MS SQL Server 2005 Express edition. Fails every time,
the error codes are different every time, and none of them link to a helpful
answer on the MS website.
All other updates are current, including SP3 for xp, we are not on vista.
I hope someone from MS is reading this, we will be forced to dump BCM if
this cannot be fixed very shortly, Outlook is nearly unusable now.

"Mike" wrote:
> Hi all,
>
> I just recently upgraded a number of PCs from OL2003 (connecting to
> Exchange - not cached mode) to Outlook 2007 w/ Business Contact Manager
> (oviously cached mode as this is required...
Show full article (1.54Kb)
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Re: Slow Performing Outlook 2007 and BCM         


Author: Luther
Date: Jun 14, 2008 11:20

On Jun 11, 3:21 pm, sdurman discussions.microsoft.com> wrote:
> We are experiencing the same thing. We are using a shared database on the
> server, set up with the BCM database tool.
> It always happens when you are typing in an email, it will freeze for
> anywhere from 30 secs to a few minutes.
> This may or not be related: none of our computers have been able to install
> the service pack 2 for MS SQL Server 2005 Express edition. Fails every time,
> the error codes are different every time, and none of them link to a helpful
> answer on the MS website.
> All other updates are current, including SP3 for xp, we are not on vista.
> I hope someone from MS is reading this, we will be forced to dump BCM if
> this cannot be fixed very shortly, Outlook is nearly unusable now.
>
>
>
> "Mike" wrote:
>> Hi all,
>
>> I just recently upgraded a number of PCs from OL2003 (connecting to
>> Exchange - not cached mode) to Outlook 2007 w/ Business Contact Manager ...
Show full article (1.97Kb)
no comments
Re: Slow Performing Outlook 2007 and BCM         


Author: dmailer
Date: Jun 20, 2008 15:07

Same problem. It is definitely a problem between the cached copy of BCM and
the server copy. Our Outlook / Exchange combination works well with cached
mode and will even work over GPRS connections. BCM is a different matter. O
work at home over an ADSL connection a lot of the time. If I have BCM
off-line then performance of Outlook is fine - but I cannot manage some
critical activities such as email auto-linking. If I am on-line then BCM
exchanges approximately 100Mbytes of data with the server every hour!
Needles to say everything grinds to a halt and I experience the freezes
referred to above.

THIS NEEDS TO BE FIXED

"Luther" wrote:
> On Jun 11, 3:21 pm, sdurman discussions.microsoft.com> wrote:
>> We are experiencing the same thing. We are using a shared database on the
>> server, set up with the BCM database tool.
> ...
Show full article (2.72Kb)
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Re: Slow Performing Outlook 2007 and BCM         


Author: Luther
Date: Jun 21, 2008 18:16

On Jun 20, 3:07 pm, dmailer discussions.microsoft.com> wrote:
> Same problem.  It is definitely a problem between the cached copy of BCM and
> the server copy.  Our Outlook / Exchange combination works well with cached
> mode and will even work over GPRS connections.  BCM is a different matter.  O
> work at home over an ADSL connection a lot of the time.  If I have BCM
> off-line then performance of Outlook is fine - but I cannot manage some
> critical activities such as email auto-linking.  If I am on-line then BCM
> exchanges approximately 100Mbytes of data with the server every hour!  
> Needles to say everything grinds to a halt and I experience the freezes
> referred to above.  
>
> THIS NEEDS TO BE FIXED
>
>
>
> "Luther" wrote:
>> On Jun 11, 3:21 pm, sdurman discussions.microsoft.com> wrote:
>>> We are experiencing the same thing. We are using a shared database on the
>>> server, set up with the BCM database tool.
>>> It always happens when you are typing in an email, it will freeze for ...
Show full article (3.28Kb)
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Re: Slow Performing Outlook 2007 and BCM         


Author: dmailer
Date: Jun 22, 2008 03:55

Working off-line is all very well but there are a couple of serious
deficiencies in BCM that make this prblematic.

1. When creating a new user it is not possible to set email auto-link whilst
off-line. I need BCM to set email-autolink for all users at all times so
that we do not lose any history.

2. We often get emails sent to two or more users at once. If working
off-line we do not knowe whether the other user has created a contact. So we
end up with multiple contacts. BCM does not seem to offer any tools to find
and consolidate multiple instances of ther same contact.

"Luther" wrote:
> On Jun 20, 3:07 pm, dmailer discussions.microsoft.com> wrote:
>> Same problem. It is definitely a problem between the cached copy of BCM and
>> the server copy. Our Outlook / Exchange combination...
Show full article (4.01Kb)
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Re: Slow Performing Outlook 2007 and BCM         


Author: sschmautz
Date: Jun 27, 2008 10:08

Luther, I disagree. BCM is not responsive on our gigabit LAN. The symptoms
described by the other users in this thread match ours precisely. Even when
working locally, connected at gigabit speeds, our BCM is TERRIBLY slow! The
entire BCM database slows outlook down to a crawl. It just took me about 20
minutes to compose a fairly simple e-mail that should have taken me 3-5
minutes. However, ever few words that I type, outlook stops responding and I
have to sit and wait. If I click anywhere else in my desktop, it loses all
of the typed words that occurred after outlook froze. So I am forced to sit
here and wait or try to catch it when it's unfrozen. sqlserver is
approximately 380MB, and is running my CPU at a very consistent 44-50%% at all
times. In other versions of SQL,...
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Re: Slow Performing Outlook 2007 and BCM         


Author: Garyd
Date: Jul 9, 2008 09:31

I and my 20 users are having the same problem. We just "Upgraded" to Outlook
2007 with BCM and solved the problem of the "...Outlook has encountered a
problem and must close" issue but now have the latency issue.

"Luther" wrote:
> On Jun 20, 3:07 pm, dmailer discussions.microsoft.com> wrote:
>> Same problem. It is definitely a problem between the cached copy of BCM and
>> the server copy. Our Outlook / Exchange combination...
Show full article (3.64Kb)
no comments
Re: Slow Performing Outlook 2007 and BCM         


Author: Luther
Date: Jul 10, 2008 13:46

On Jun 27, 10:08 am, sschmautz discussions.microsoft.com>
wrote:
> Luther, I disagree.  BCM is not responsive on our gigabit LAN.  The symptoms
> described by the other users in this thread match ours precisely.  Even when
> working locally, connected at gigabit speeds, our BCM is TERRIBLY slow!  The
> entire BCM database slows outlook down to a crawl.  It just took me about 20
> minutes to compose a fairly simple e-mail that should have taken me 3-5
> minutes.  However, ever few words that I type, outlook stops responding and I
> have to sit and wait.  If I click anywhere else in my desktop, it loses all
> of the typed words that occurred after outlook froze.  So I am forced to sit
> here and wait or try to catch it when it's unfrozen.  sqlserver is
> approximately 380MB, and is running my CPU at a very consistent 44-50%% at all
> times.  In other versions of SQL, you can throttle the memory useage but in
> this version of mysql, you can't.
>
> How could Microsoft have released this product with such terrible
> performance?!
>
>
> ...
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Re: Slow Performing Outlook 2007 and BCM         


Author: gamer2k4
Date: Jul 15, 2008 11:28

On Jun 11, 10:44 am, "Mike" test.com> wrote:
> Hi all,
>
> I just recently upgraded a number of PCs from OL2003 (connecting to
> Exchange - not cached mode) to Outlook 2007 w/ Business Contact Manager
> (oviously cached mode as this is required).
>
> The BCM database is on a shared PC using the BCM database tool.
>
> I had experimented with one PC taking it off the cached mode and it had made
> things speedy again, but I can't keep it like that due to the need for BCM.
> Any clue what is going on here?  Is it cached mode or BCM causing the issue?
>
> The speed issues range from starting an email reply and having to wait for
> what you type to catch up, to slow response if you click on another folder
> in your mailbox.  It's just hurting the Outlook 2007 experience because
> performance...
Show full article (1.54Kb)
no comments

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