On Aug 25, 12:52 pm, Hoser
discussions.microsoft.com> wrote:> VERY DISAPPOINTED AT THE DISTINCT LACK OF RESPONSE. STARTING TO WISH I HAD
> NOT PAID SO MUCH FOR THE SOFTWARE. I PRESUME THAT THIS IS A KNOWN FAULT AND
> NOBODY AT MICROSOFT WANTS TO ADDRESS THE ISSUE?
>
> "Hoser" wrote:
>> A problem with BCM started to occur on my computer recently. When starting
>> outlook I received an error message “BCM for Outlook could not connect to the
>> shared database. Do you want to work offline?”
>> I tried to uninstall and repair BCM with Disk 2 but now it fails to install
>> and gives the following error message “Setup failed to install Business
>> Contact Manager for Outlook 2007. See C:\Documents and
>> settings\Administrator\Local Settings\Temp\MBSetuptmpA3.log for more detail.”
>> I have worked through the help at
>>
http://office.microsoft.com/en-us/outlook/HP011128601033.aspxand appear to
>> have a problem with the SQL server
>
>> When Trying To Start Sql server (Mssmlbiz) Through Computer Management I get
>> the following error:
>> “Windows could not start the SQL Server (MSSMLBIZ) on Local Computer. For
>> more information, review the System Event Log. If this is non-Microsoft
>> service, contact the service vendor and refer to specific error code 3417.”
>> These are the last two entries of the event log:
>> Event Type: Error
>> Event Source: MSSQL$MSSMLBIZ
>> Event Category: (2)
>> Event ID: 9003
>> Date: 19/08/2008
>> Time: 23:17:24
>> User: N/A
>> Computer: MASTER
>> Description:
>> The log scan number (230:152:1) passed to log scan in database 'master' is
>> not valid. This error may indicate data corruption or that the log file
>> (.ldf) does not match the data file (.mdf). If this error occurred during
>> replication, re-create the publication. Otherwise, restore from backup if the
>> problem results in a failure during startup.
>
>> For more information, see Help and Support Center at
>>
http://go.microsoft.com/fwlink/events.asp.
>> Data:
>> 0000: 2b 23 00 00 14 00 00 00 +#......
>> 0008: 14 00 00 00 53 00 41 00 ....S.A.
>> 0010: 53 00 5f 00 4d 00 41 00 S._.M.A.
>> 0018: 53 00 54 00 45 00 52 00 S.T.E.R.
>> 0020: 5c 00 4d 00 53 00 53 00 \.M.S.S.
>> 0028: 4d 00 4c 00 42 00 49 00 M.L.B.I.
>> 0030: 5a 00 00 00 00 00 00 00 Z.......
>> Event Type: Information
>> Event Source: MSSQL$MSSMLBIZ
>> Event Category: (2)
>> Event ID: 3417
>> Date: 19/08/2008
>> Time: 23:17:24
>> User: N/A
>> Computer: MASTER
>> Description:
>> Cannot recover the master database. SQL Server is unable to run. Restore
>> master from a full backup, repair it, or rebuild it. For more information
>> about how to rebuild the master database, see SQL Server Books Online.
>
>> For more information, see Help and Support Center at
>>
http://go.microsoft.com/fwlink/events.asp.
>> Data:
>> 0000: 59 0d 00 00 0a 00 00 00 Y.......
>> 0008: 14 00 00 00 53 00 41 00 ....S.A.
>> 0010: 53 00 5f 00 4d 00 41 00 S._.M.A.
>> 0018: 53 00 54 00 45 00 52 00 S.T.E.R.
>> 0020: 5c 00 4d 00 53 00 53 00 \.M.S.S.
>> 0028: 4d 00 4c 00 42 00 49 00 M.L.B.I.
>> 0030: 5a 00 00 00 00 00 00 00 Z.......
>
>> Can anyone tell me how to restore BCM given the above? Thank you.
>
>> --
>> Thanks
I had enormous problems with BCM under Office 2003. With 2007 it works
just fine. I can't do much with the rest of your information I'm
afraid. Can't remember anyone ever asked to show them. Did you do all
the usual tricks? Did you remove the SXL server as well under
'software'? Maybe you should also reinstall Outlook? I can remember
that BCM uses all sorts of files on the harddisk. Did you remove the
maps of BCM under Documents and Settings? You could even throw out all
occurrances of BCM in the registry, although that can be tricky. So,
DON'T FORGET TO BACKUP BEFORE YOU DO ANYTHING.
Probably you have done all this. I understand your desperateness. This
newsgroup isn't very active I'm afraid. BCM is not very popular.
