> I followed the procedure that John Huang recommended, because I'm
> having the identical problem. The problem still exists after I
> completed the procedure.
>
> Richard Fairly
>
> On Sep 15, 4:03 pm, John Huang [MSFT]
>
>
>
> discussions.microsoft.com> wrote:

>> JK1031,

>

>> I forwarded your message to senior developers in my team, and one of them
>> quickly got back, suspecting that a mild "form/property corruption" might be
>> going on.  Did you just recently install other Outlook Add-ins, or were you
>> trying to modify form customization?  If you did, resetting your form cache
>> might just work here.

>

>> Follow these steps to reset your form cache (don't worry, it won't hurt you):
>> 1. In Outlook, go to Tools menu > Options.
>> 2. Choose "Other" tab, then "Advanced Options..."
>> 3. Click "Custom Forms..."
>> 4. Click "Manage Forms..."
>> 5. Click the "Clear Cache" button, restart Outlook and try again.

>

>> (I don't have Outlook 2003 right now, so I wrote this based on Outlook 2007;
>> I would not expect them to be too much different between 2003 and 2007,
>> though.  If the layout is different and my instruction does not match with
>> what you see, please look around... all should be near-by.)

>

>> Please try this and let me know if it works for you.  If not, we can try to
>> get log file from you and see if we can find theerror.
>> --
>> John Huang [MSFT]

>

>> This posting is provided "AS IS" with no warranties, and confers no rights.- Hide quoted text -

>
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