I just started using OneNote last night, and inserted files as printout so I
can add notes to them, after using it for about an hour, it crashed and every
time I opened OneNote after that it just keeps on crashing after
approximately 10 seconds. I've tried restarting the computer and told it to
look online for help but nothing worked. I also ran office diagnostics but
it found nothing wrong. I've also inserted the Microsoft Office 2007 CD and
tried to repair it but that didn't work either. The ony thing I haven't
tried is uninstalling and reinstalling and I really want to leave that as a
last resort.

Could you post the bucket number for the crash? It should be in the
event log, in the information event logged when you submit the error
report. Also, do you have the TabletPC sdk or something similar installed?

Ilya

I can't find the bucket number, but I went to the event log, or at least I
think it is and found this in the "Microsoft Office Sessions" section under
Event Viewer:

ID: 13, Application Name: Microsoft Office OneNote, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted
13 seconds with 0 seconds of active time. This session ended with a crash.

I'm searching online to see how to find the bucket number, but I really don't
seem to see the bucket number that everyone else gets. It says you have to
send the error report to get that number. I'm selecting search online for a
solution, is that the same as send error report? My other two choices are
close the program and debug the program.
By the way, this is on Windows Vista Ultimate 32-bit and using Microsoft
Office 2007 Complete version, if that changes anything.

Thanks in advance.
Anthony

lyth168 wrote:

You want to look at the Application logs, in the Windows Logs category.
The general tab of the error report will look something like this:

"Fault bucket 479830824, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0

Problem signature:
P1: OneNote.exe
P2: 12.0.4518.1014
..."

The source should be listed as "Windows Error Reporting". The bucket
number is that long number after fault bucket, in this case, 479830824.

Ilya

There seems to be two types, I'm not sure which one is the right one.

Fault bucket 368833608, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0

Problem signature:
P1: ONENOTE.EXE

Fault bucket 12185300, type 5
Event Name: CLR20r3
Response: None
Cab Id: 0

Problem signature:
P1: onenote.exe

The event name "CLR20r3" seems to occur a lot more frequently over and over
again, whereas the other one only occurred twice today.

I just reinstalled it and the same problem occurred. It was forced to shut
down after 5 seconds.

At first glance, this looks like a problem with inking. If you close all
the notebooks that have some ink in them, do you still get the crash?

Ilya

by inking, do you mean using the red pen and highlighters? because I had a
feeling it was the red pen because the first crash happened right after i was
switching in between highlighter and the red pen, probably because I was
switching between them too many times?

I closed the notebook and its not crashing now,
Does that means I can't use that notebook anymore and have to create another
one?
Also, would that mean I can't use the pens and highlighters? because that
would really take half the reason I'm using this program.

Anthony

If I were a betting man (I'm not) I'd say somehow OneNote is giving an empty
or otherwise invalid stroke collection or something to the ink analyzer.
Either way, it seems to be something to do with inking as has already been
mentioned.

I'd hate to fix the problem before Microsoft gets a chance to locate your
crash report, cause they'll help them fix the problem in the future, but
have you tried clearing out your OneNote cache folder? On my system this is
located here:

C:\Users\Josh Einstein\AppData\Local\Microsoft\OneNote\12.0

(This is on Vista and on your machine it would obviously have your
username.)

You could try deleting the files in here (as long as you don't have any
un-synchronized changes in any shared notebooks) and maybe that will fix any
corrupt ink structures that OneNote has managed to save?

--
Josh Einstein (Tablet PC MVP)
Einstein Technologies
Tablet Enhancements for Outlook - Try it free: www.tabletoutlook.com