Unfortunately, bad news :( We cannot restore your product key for you.
You have to either pay for the conversion to retail (should be online now)
or wait for you school to make the product available (btw, in this case
you'll have to uninstall all current apps as I believe schools distribute
Enterprise package).
I'm sorry for this bad experience you've had with trial. We've escalated the
feedback about current product keys design being too rigid. But for now
that's all we can do :(
-Irina
"jsprague" wrote:
> Well, I do have e-mails with codes that were sent to me with the full product
> keys (definitely the Office Suite ones), but then others that were not
> (pretty much OneNote codes I think). I use the free version of hotmail, so I
> don't know how much help I can get there.
> Darn it, I wouldn't know if the codes were sent to me like that or not.
> Unfortunately I always copied and pasted the key from the download webpage to
> use to install and didn't check those e-mails until after the fact. I wasn't
> even 100%% sure at the time that a code from e-mail would work since,
> somewhere in my little brain, I was thinking the new code each time was for
> security purposes or something. And I assumed the key was sitting in my
> e-mail and I could come back to it later (if needed when I get the "real"
> product or whatever) once I had the product installed correctly.
> Thanks for checking on all of this for me!
>
> "Irina Yatsenko (MS)" wrote:
>
>> I don't think it's possible for any email program to modify a message after
>> you've received it to obfuscate the product key info - how would it know what
>> to change? So you probably received it like this, though that would be
>> extremely strange (at least when I had to install our trials from the Web,
>> the keys arrived in full text). Can you contact anybody for support on your
>> email?
>>
>> I'll ask our licensing people if anything can be done in a case like this
>> and will post back if I find any solution.
>>
>> -Irina
>>
>> "jsprague" wrote:
>>
>>> I went back through my e-mail and retried all of the keys that I can see,
>>> including the ones for the Office Suites that I downloaded. I'm almost
>>> positive now I know which is the original key I activated OneNote under
>>> before all of this reinstalling nonsense, but it is in that **** **** ****
>>> etc format and only shows me the last 4 letters/numbers. They e-mailed it to
>>> me through hotmail, and that's the only place I know it's been recorded. I
>>> rarely delete e-mails so I thought the keys would be "safe" in there at least
>>> until I purchased the new 2007 product and had a hard copy of my "permanent"
>>> one. Is there another place I can look it up? Or can I force the e-mail to
>>> show me the key if it originally had the whole thing in there?
>>> I am also confused as to why some of the e-mails show up like that. The
>>> ones for the 2 versions of Office I downloaded (I uninstalled Home and
>>> Student and installed Professional) are still fine.
>>> Thank you, everyone, for your help! I hate having my notes here and there
>>> and everywhere. You are right that I can see my notes (I finally discovered
>>> that I can look at them), but it's stressing me out b/c I need to put new
>>> notes in there and the way that I study involves writing and highlighting
>>> over the notes I took in class...
>>>
>>> "Irina Yatsenko (MS)" wrote:
>>>
>>>> It doesn't matter, how many keys you've got for the trials - MS keeps no
>>>> record of that. The only thing that does matter, is that you've actually used
>>>> one of them to activate a product (OneNote) on this particular machine. To
>>>> avoid misuse of trials activation ties this key to the machine so if you try
>>>> to use any other key on this box it would tell you the trial is expired.
>>>>
>>>> Unfortunately there is no way to fix this apart from finding the original
>>>> key you've used to activate OneNote. BTW, you don't need to reinstall every
>>>> time to try a new key, go into and when prompted enter the
>>>> key. If the key is trial it wouldn't convert, but if it's the correct trial
>>>> key, after rebooting OneNote you'd have it unlocked.
>>>>
>>>> The mode you are in now should allow you to access all of your notes for
>>>> reading/printing and copy/paste.
>>>>
>>>> "jsprague" wrote:
>>>>
>>>>> That's actually how I accidentally got all of those different keys. Each
>>>>> time I went to the download page for that same product, I just copied and
>>>>> pasted the key that was given there, and each time it was different. That's
>>>>> how I ended up with so many in my e-mail - every time I logged in and
>>>>> navigated to the OneNote 2007 Trial download page, it sent me a new one. I
>>>>> wasn't thinking, though, and used the new one each time I reinstalled b/c I
>>>>> just figured it was a security thing or something. Unfortunately, I think
>>>>> Microsoft thinks I have OneNote installed on that many computers. I've been
>>>>> thinking about trying to call someone about it, but I don't even know who at
>>>>> Microsoft would care to help me out with this...
>>>>>
>>>>> "Patrick Schmid [MVP]" wrote:
>>>>>
>>>>>>> I only started trying to install about day before yesterday...and back before
>>>>>>> it said it is expired it said it was good until March.
>>>>>>> Also, I had thought the same thing about the codes, but I found a couple of
>>>>>>> problems.
>>>>>>> *First, I went back to look for the beginning of the codes sent to my e-mail
>>>>>>> for the ON installation, but can't see where it identifies which e-mail
>>>>>>> applies to which Office product.
>>>>>>> *Also, most of the e-mails have codes that are *** out now so I can only see
>>>>>>> the last few letters/numbers of the code (and I didn't write the codes down
>>>>>>> elsewhere...). I did try going back to one e-mail that had a whole code
>>>>>>> displayed (I think this one might have been sent to me but not used b/c I
>>>>>>> lost my Internet connection before downloading, and when I went back to the
>>>>>>> download page it displayed a different code that I copied and pasted from the
>>>>>>> webpage - I thought this was for security purposes or something and it never
>>>>>>> ocurred to me they'd think I was on a different computer - I always just
>>>>>>> copied and pasted the code displayed on the webpage). The installation
>>>>>>> worked, but it still said the product is expired. Any advice on maybe how to
>>>>>>> see the older codes?
>>>>>>> I currently have Office Professional 2007 Trial (still activated) and
>>>>>>> OneNote 2007 Trial (says trial period is expired) installed. It's a shame I
>>>>>>> didn't figure out ways to "repair" the problems when I first downloaded
>>>>>>> OneNote since I had no problems with activation the first couple times.
>>>>>>>
>>>>>>>
>>>>>>> "Erik Gulbrandsen" wrote:
>>>>>>>
>>>>>>>> jsprague wrote:
>>>>>>>>> Help! I have a long story, but I think some of the details are important.
>>>>>>>>> My computer (especially my ON2007 Beta) was acting weird and I ran Office
>>>>>>>>> Diagnostics. It said I needed to update my product and one disk was
>>>>>>>>> predicting failure, then the webpage told me to resolve other issues and see
>>>>>>>>> if the disk thing resolved. Since I knew my ON Beta exipires Feb 1 anyway, I
>>>>>>>>> decided to upgrade to the newest available. I didn't notice that I could get
>>>>>>>>> the ON 2007 Trial by itself, so downloaded the Office Home and Student 2007
>>>>>>>>> Trial. Then I realized that I no longer had Outlook, so uninstalled Office
>>>>>>>>> Home and Student and installed Office Professional 2007 Trial and then ON
>>>>>>>>> 2007 Trial separately. I think I may have had to uninstall and reinstall
>>>>>>>>> Office once due to some errors. ON is another story. I have had problems
>>>>>>>>> from having to cancel download due to Internet difficulties at school to
>>>>>>>>> missing the printer driver completely to having the printer driver work and
>>>>>>>>> then disappear (the printer driver is extremely impt to me because I transfer
>>>>>>>>> all of my pdf and journal files into ON to take notes). I kept running
>>>>>>>>> Office Diagnostics like it told me to do but it didn't help at all. It
>>>>>>>>> didn't occur to me to go into the Add/Remove Programs and try to "repair" it.
>>>>>>>>> Anyway, I didn't think anything of the fact that when I kept uninstalling
>>>>>>>>> and reinstalling, I was getting different product keys each time...so I think
>>>>>>>>> Microsoft thinks I have installed ON 2007 Trial on a bunch of computers! Now
>>>>>>>>> I can install it and it looks like everything is fine, but then the
>>>>>>>>> Activation screen tells me my Trial version is expired. I am freaking out
>>>>>>>>> because I am a veterinary student and have taken ALL of my notes in ON 2007
>>>>>>>>> Beta last semester and this semester and can no longer access them with the
>>>>>>>>> removal of my Beta (I have ON 2003, but understand that the notes can't be
>>>>>>>>> read/modified in the older version). I haven't been able to look at my notes
>>>>>>>>> for 2 days, and I have online quizzes and stuff due really really soon. Can
>>>>>>>>> I fix this? Thanks!
>>>>>>>>
>>>>>>>> Well, I had a difficult time following your timeline, but, I think I
>>>>>>>> have a solution for you. You need to go and get the trial code that was
>>>>>>>> first sent to your email address (the first time you downloaded the
>>>>>>>> trial. If you are able to search your email via sender, then, you can
>>>>>>>> search for from:msoffice.us (assuming you use gmail--don't know what the
>>>>>>>> search code is for any other mail system). I suppose this will only
>>>>>>>> work if you are a resident of the US. Also, you may run into some
>>>>>>>> troubles with the fact that you first started with office home and
>>>>>>>> student, then went to pro, then ON stand alone. I recommend that you
>>>>>>>> use the code that you got first, then work your way forward (meaning,
>>>>>>>> more recent codes). The oldest is the best.
>>>>>>>>
>>>>>>>> Finally, when did you first install the trial? Has it been longer than
>>>>>>>> a month or so? Let me know, because I have a friend that installed the
>>>>>>>> trial the very first day possible, and it just stopped working yesterday.
>>>>>>>>
>>>>>>>> erik
>>>>>>>>
>>>>>>>> --
>>>>>>>> subscribe to my OneNote blog: here
>>>>>>>>
>>>>>>>> <
http://www.erikpaul.net/index2.php?option=ds-syndicate&version=1&feed_id=4>
>>>>>>>> submit requests for OneNote 14: here
>>>>>>>> <
http://www.erikpaul.net/forum/viewforum.php?f=7>
>>>>>>>> my home page
http://www.erikpaul.net
>>>>>>>>
>>>>>>
>>>>>>
