On Sep 13, 1:19Â pm, michtho_ms
discussions.microsoft.com>
wrote:> Hi Rainald - a few more updates on this issues. Â First, I want to clarify
> that we have indeed been trying to reproduce this issue within the test team
> for quite a long time now but until recently, we weren't able to track down
> the exact issue.
>
> Thanks to some great detective work by a person on the OneNote Test team,
> yesterday we were finally able to get a very good indicator of what the
> problem is. Â You are indeed correct that it is not just this security update
> that causes the issue. Â We now think it is related to how Microsoft
> setup/patching works in conjunction with whether OneNote is booted when the
> patching occurs or your printer session is still in use when the patching
> occurs. So this combination together helps reproduce this issue.
>
> We'll have more info soon, but we feel much more confident about tracking
> and fixing this issue permanently.
>
> Mike
> OneNote Test
>
>
>
> "Rainald Taesler" wrote:
>> Thanks for posting this.
>> It's not too close to the problem discussed in here, AFAICS.
>
>> Ilya Koulchin wrote:
>
>>> Thanks to everyone who reported the OneNote printer disappearing and
>>> some luck, we (the OneNote team) have been able to reproduce the
>>> problem. It looks like the printer is disappearing if it is loaded
>>> while the updates are being installed. This means that if you use
>>> the printer and then install an update, there is a chance that the
>>> OneNote printer will disappear.
>
>> I for one can not confirm this.
>> *I* have all the updates installed (incl. Vista SP1) and never ever a
>> problem appeared (regardless of printing prior to or after running any
>> updates and booting).
>
>>> One way to prevent the printer from disappearing is to restart your
>>> computer before applying updates if you have used the OneNote
>>> printer since the last time you restarted the computer.
>
>> This has been the case on my side.
>> Printing and updating and printing and no re-boot.
>> No problem.
>
>>> If you have
>>> not used the OneNote printer since restarting your computer you do
>>> not need to restart before installing updates.
>
>>> Dan Escapa also has some information about this on his blog:
>
>
>> Daniel's blog posting is just referring to the *last* update (of Sept
>> 09, 2008).
>> So far there have been no postings in this NG referring to THIS *recent*
>> update.
>> So I think that Daniel just has not got a proper view on the
>> *PERSISTING* problem (pls see my comment in Daniel's blog).
>
>> AFAICS it's necessary that the team would go a bit deeper into
>> researching on how and why the problem appears and what might be done to
>> cure it.
>
>> Thanks for the effort to provide the info.
>> IMHO it's anything but close to the point, however!
>
>> Rainald- Hide quoted text -
>
> - Show quoted text -
Hey guys,
I have definitively identified one thing that will cause the OneNote
printer to disappear. Download and install KB950130 and you can watch
the printer disappear from the Printer and Faxes window. This applies
to XP SP2. I think that the installation of Office 2007 SP1 will also
cause the printer to disappear. (The above KB is probably part of
Office 2007 SP1) I haven't been able to verify this yet but several of
our students have said that their OneNote printer disappeared after
installing SP1. As far as fixing it is concerned, we have been either
uninstalling and reinstalling OneNote 2007 or running a repair of
OneNote 2007 using a OneNote 2007 install CD. However, when you do
this, it screws up the installation to the point that the next time
you do Windows Update, Windows Update thinks that the above installs
have not been done, so it reinstalls the very updates that break the
OneNote printer. A catch 22 if I've ever seen one. We have decided
that the only way to safely get around this is to turn off automatic
updates altogether and manually install updates after carefully
selecting the above KB not to ever install. Any other fix would have
to come from Microsoft.
