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Author: MadwenMadwen Date: Jun 28, 2008 09:51
Since I've spoken highly of ATT services in the past when others have
posted such questions, I felt obligated to share the following. Note,
however, that I'm doubtful about the veracity of the information I
received.
I had cause to talk with ATT the other day about our services plan so I
also asked about the new 3G iPhone and how the plan would work.
The first shocker was that the ATT customer service person immediately
told me that I don't really want an iPhone. She has a friend, you see,
who says that his is very clumsy and inconvenient. No, she has never
really used an iPhone herself, said she, but she just knows I need to
choose another kind of phone to replace my aged Sony Ericsson. I wonder
how ATT corporate and Apple would view this little sales scenario. Hmm.
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Author: billybilly Date: Jun 28, 2008 10:23
> The first shocker was that the ATT customer service person immediately
> told me that I don't really want an iPhone. She has a friend, you see,
> who says that his is very clumsy and inconvenient. No, she has never
> really used an iPhone herself, said she, but she just knows I need to
> choose another kind of phone to replace my aged Sony Ericsson. I wonder
> how ATT corporate and Apple would view this little sales scenario. Hmm.
The one thing I've learned about phone companies is if you don't like
what you're hearing from one of their people, try again. That is, call
back, talk to another person, and see how you like their answers. Keep
going until you get someone who is a) helpful and b) knows what they're
talking about. You'll probably wind up saving a little money, too.
Billy Y..
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Author: Frank P. EiglerFrank P. Eigler Date: Jun 28, 2008 11:34
billy@ MIX.COM wrote:
: In comp.sys.mac.comm Madwen wrote:
: > The first shocker was that the ATT customer service person immediately
: > told me that I don't really want an iPhone. She has a friend, you see,
: > who says that his is very clumsy and inconvenient. No, she has never
: > really used an iPhone herself, said she, but she just knows I need to
: > choose another kind of phone to replace my aged Sony Ericsson. I wonder
: > how ATT corporate and Apple would view this little sales scenario. Hmm.
: The one thing I've learned about phone companies is if you don't like
: what you're hearing from one of their people, try again. That is, call
: back, talk to another person, and see how you like their answers. Keep
: going until you get someone who is a) helpful and b) knows what they're
: talking about. You'll probably wind up saving a little money, too.
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Author: Tim McNamaraTim McNamara Date: Jun 28, 2008 10:57
In article
sn-indi.vsrv-sjc.supernews.net>,
Madwen wrote:
> Can anyone help clarify this for me?
I think that you were talking to someone who didn't know WTF she was
talking about. Although I notice that the plan costs appear to have
been removed from Apple's and AT&T's web sites, or at least are hard to
find.
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Author: MadwenMadwen Date: Jun 28, 2008 11:47
In article news.iphouse.com>,
Tim McNamara bitstream.net> wrote:
> In article
> sn-indi.vsrv-sjc.supernews.net>,
> Madwen wrote:
>
>
> >> Can anyone help clarify this for me?
>
> I think that you were talking to someone who didn't know WTF she was
> talking about. Although I notice that the plan costs appear to have
> been removed from Apple's and AT&T's web sites, or at least are hard to
> find.
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Author: Tom HarringtonTom Harrington Date: Jun 28, 2008 14:15
In article
sn-indi.vsrv-sjc.supernews.net>,
Madwen wrote:
> The first shocker was that the ATT customer service person immediately
> told me that I don't really want an iPhone. She has a friend, you see,
> who says that his is very clumsy and inconvenient. No, she has never
> really used an iPhone herself, said she, but she just knows I need to
> choose another kind of phone to replace my aged Sony Ericsson. I wonder
> how ATT corporate and Apple would view this little sales scenario. Hmm.
Right here she's solidly established her credentials as a clueless
person who's nevertheless happy to pretend to know what she's talking
about. That should answer any other questions you might have about her
statements.
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Author: hrh1818hrh1818 Date: Jun 28, 2008 17:35
On Jun 28, 11:51 am, Madwen wrote:
> Since I've spoken highly of ATT services in the past when others have
> posted such questions, I felt obligated to share the following. Note,
> however, that I'm doubtful about the veracity of the information I
> received.
>
> I had cause to talk with ATT the other day about our services plan so I
> also asked about the new 3G iPhone and how the plan would work.
>
> The first shocker was that the ATT customer service person immediately
> told me that I don't really want an iPhone. She has a friend, you see,
> who says that his is very clumsy and inconvenient. No, she has never
> really used an iPhone herself, said she, but she just knows I need to
> choose another kind of phone to replace my aged Sony Ericsson. I wonder
> how ATT corporate and Apple would view this little sales scenario. Hmm.
>
> Then she told me that, while she did not yet know the price of the basic
> iPhone plan, that if we intended to use our iPhones to connect to the
> internet that we would need to purchase a separate internet package for
> each iPhone over and above the DSL package we already have in our home ...
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Date: Jun 29, 2008 05:25
Madwen wrote:
> ... we would need to purchase a separate internet package for
> ... $40/mo for each iPhone. I asked if I'd then be
> able to connect to the internet anywhere in the US. No, she said, only
> certain locations.
Here (if it's the same as before), she's ten percent correct.
When you get within range of an open WiFi AP, the first iPhone
was advertised as switching from the cell system to that
automatically. So, if you really stretch the interpretation,
you're not connecting to the internet with the AT&T service
at that location. :-)
--
Wes Groleau
Expert, n.:
Someone who comes from out of town and shows slides.
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Author: DanSDanS Date: Jun 29, 2008 06:08
In article
sn-indi.vsrv-sjc.supernews.net>, Madwen
wrote:
> Since I've spoken highly of ATT services in the past when others have
> posted such questions, I felt obligated to share the following. Note,
> however, that I'm doubtful about the veracity of the...
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Author: nospamatallnospamatall Date: Jun 29, 2008 07:09
Madwen wrote:
> Then she told me that, while she did not yet know the price of the basic
> iPhone plan, that if we intended to use our iPhones to connect to the
> internet that we would need to purchase a separate internet package for
> each iPhone over and above the DSL package we already have in our home
> and in addition to the cost of the iPhone plan with ATT. The cost of
> that, she said, would be $40/mo for each iPhone. I asked if I'd then be
> able to connect to the internet anywhere in the US. No, she said, only
> certain locations. She left me with the impression that you cannot
> connect your iPhone to the internet *anywhere* without this separate
> $40/mo plan. I can't believe that would be correct.
The same thing is happening with sales staff everywhere. I suppose it's
a result of all the cost cutting that the makeover geniuses have done
over the last 20 years.
If you want to know anything now, you need to find it out for yourself.
Most of the salespeople don't really understand what the internet is or
the technicalities of cell networks, any more than someone working in
your local burger bar (probably much less). All they have is a sheet
they have to follow and a target for the month.
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