Author: silvermangbsilvermangb
Date: May 20, 2008 10:46
Does anyone have experience with HP's Accidental Damage Protection
(ADP) plan for consumer PC's? I sent my PC in for repair under the ADP
and HP says that I will have to pay $1080 because the problem is
"beyond economic cost". What does that mean? I spilled a drink on the
keyboard and the ADP explicitly covers spills, so why are they
refusing to repair it for free? Were did this phrase "beyond economic
cost" come from? I can't find it in the ADP agreements.
To make it even worse, when I sent the PC in it was working fine
except for some sticky keys and the finger print sensor not working.
How could their tech's come to the conclusion that the hardware is
completely broken?
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