General questions on working with clients
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General questions on working with clients         


Author: rhino
Date: Oct 26, 2007 20:13

I am currently developing a website for a client, a medical practitioner. A
few general issues have come up and I thought I'd ask here to see if I could
get some advice.

First, what is the best way to get him involved? We had a short initial
meeting where we agreed on the basic type of content he wants. I've got a
skeleton together which shows the basic layout and navigation. He likes this
just fine. However, as I've gone ahead and tried various things, like
different sorts of tabs and colour schemes, I am unable to get much in the
way of feedback from him. I've sent him emails that outline what I've done
in the latest batch of changes and ask for his reaction: does he like X?
Would he prefer Y or Z? If he answers at all, the reply is very brief and
vague.
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Re: General questions on working with clients         


Author: dorayme
Date: Oct 26, 2007 22:05

In article ,
"rhino" <No.offline.contact.please@anonymous.com> wrote:
> I am currently developing a website for a client, a medical practitioner. A
> few general issues have come up and I thought I'd ask here to see if I could
> get some advice.
>

(I snip quote of to and fro between op and client... which I
sympathise with but...)

Don't mess about, you have some information, right? Just build
the site on the info as if that is all there is and choose the
colour scheme you like best on the info you have (default is
simply what you consider good without feedback). Present it as
finished with a 'hope you like it', also with a 'if there is
anything you wish to add or change, please advise'. And a bill!
Or if you are not confident about this, wait a couple of weeks
and then: A bill! The bill always helps to focus the mind, it is
the moment of truth.
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Re: General questions on working with clients         


Author: Rob Waaijenberg
Date: Oct 26, 2007 22:21

rhino schreef:
> I am currently developing a website for a client, a medical practitioner. A
> few general issues have come up and I thought I'd ask here to see if I could
> get some advice.

Sure.
> First, what is the best way to get him involved? We had a short initial
> meeting where we agreed on the basic type of content he wants. I've got a
> skeleton together which shows the basic layout and navigation. He likes this
> just fine. However, as I've gone ahead and tried various things, like
> different sorts of tabs and colour schemes, I am unable to get much in the
> way of feedback from him. I've sent him emails that outline what I've done
> in the latest batch of changes and ask for his reaction: does he like X?
> Would he prefer Y or Z? If he answers at all, the reply is very brief and
> vague.

He wanted to have a website, and he had some (vague?) idea of the kind
of content he wanted.
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Re: General questions on working with clients         


Author: rhino
Date: Oct 27, 2007 01:01

"Rob Waaijenberg" hotmail.com> wrote in message
news:47224c6a$0$235$e4fe514c@news.xs4all.nl...
> rhino schreef:
>> I am currently developing a website for a client, a medical practitioner.
>> A few general issues have come up and I thought I'd ask here to see if I
>> could get some advice.
>
> Sure.
>
>
>> First, what is the best way to get him involved? We had a short initial
>> meeting where we agreed on the basic type of content he wants. I've got a
>> skeleton together which shows the basic layout and navigation. He likes
>> this just fine. However, as I've gone ahead and tried various things,
>> like different sorts of tabs and colour schemes, I am unable to get much
>> in the way of feedback from him. I've sent him emails that outline what
>> I've done in the latest batch of changes and ask for his reaction: does
>> he like X? Would he prefer Y or Z? If he answers at all, the reply is
>> very brief and vague.
> ...
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Re: General questions on working with clients         


Author: rhino
Date: Oct 27, 2007 01:08

"dorayme" optusnet.com.au> wrote in message
news:doraymeRidThis-2D3A1A.06055027102007@news-vip.optusnet.com.au...
> In article ,
> "rhino" <No.offline.contact.please@anonymous.com> wrote:
>
>> I am currently developing a website for a client, a medical practitioner.
>> A
>> few general issues have come up and I thought I'd ask here to see if I
>> could
>> get some advice.
>>
>
> (I snip quote of to and fro between op and client... which I
> sympathise with but...)
>
> Don't mess about, you have some information, right? Just build
> the site on the info as if that is all there is and choose the
> colour scheme you like best on the info you have (default is
> simply what you consider good without feedback). Present it as
> finished with a 'hope you like it', also with a 'if there is ...
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Re: General questions on working with clients         


Author: dorayme
Date: Oct 27, 2007 01:56

In article ,
"rhino" <No.offline.contact.please@anonymous.com> wrote:
> "dorayme" optusnet.com.au> wrote in message
> ....the bill with an offer to make further changes on
>> an hourly basis.
>>
>
> Actually, there's no bill involved. He's given me free treatments in his
> specialty for a year in exchange for building the site.
>

Well, that makes it simple, surely? You do the best you can with
what you have and leave it with him with an invitation to supply
or add whatever he wants...

Unless... unless... O my God... there is something you are not
telling us... he has given you a bionic part (like a critical
heart device) and will yank it out if you don't come across good
with the site...
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Re: General questions on working with clients         


Author: Bergamot
Date: Oct 27, 2007 03:00

rhino wrote:
> "Rob Waaijenberg" hotmail.com> wrote in message
> news:47224c6a$0$235$e4fe514c@news.xs4all.nl...
>
> I have no idea what I should be doing
> with the second link.

You might go to the colorschemer.com home page instead and looking
through the gallery. You can even search for "blue" (or whatever) and it
will show you all the schemes using some shade of blue. You might find
something suitable for your client, or at least it may spark some other
ideas of your own.

--
Berg
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Re: General questions on working with clients         


Author: transformer
Date: Oct 27, 2007 07:12

Hi Rhino,
I've found it's often difficult to keep certain clients involved in
the design/development process. I like to treat the first meeting as
if it's the only chance I get with the client to receive the
information I need to develop their site. So I better take the lead
and make the most of it!

I take a notepad and laptop to the meeting. Before the meeting, I know
what I need in order to begin. Who's the audience, what does the
client want to website to do for his/her business (usually a more
fruitful question than 'why do you want a website?'), where's the
content coming from and when? Stuff like that.

Again, before the meeting, I've identified some websites from other
folks in their field and saved the URLs (we'll be visiting those on
thelaptop during the meeting). I also id some websites with different...
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Re: General questions on working with clients         


Author: rhino
Date: Oct 27, 2007 20:30

"transformer" gmail.com> wrote in message
news:1193461968.656649.11520@z24g2000prh.googlegroups.com...
> Hi Rhino,
> I've found it's often difficult to keep certain clients involved in
> the design/development process. I like to treat the first meeting as
> if it's the only chance I get with the client to receive the
> information I need to develop their site. So I better take the lead
> and make the most of it!
>
> I take a notepad and laptop to the meeting. Before the meeting, I know
> what I need in order to begin. Who's the audience, what does the
> client want to website to do for his/her business (usually a more
> fruitful question than 'why do you want a website?'), where's the
> content coming from and when? Stuff like that.
>
> Again, before the meeting, I've identified some websites from other
> folks in their field and saved the URLs (we'll be visiting those on
> thelaptop during the meeting). I also id some websites with different
> layout schemes, navigation formats, contact forms, color schemes, etc.
> These are resources that I think I might be able to use to get ...
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Re: General questions on working with clients         


Author: rhino
Date: Oct 27, 2007 20:55

"Bergamot" visi.com> wrote in message
news:5ofgtgFmjlg4U1@mid.individual.net...
> rhino wrote:
>> "Rob Waaijenberg" hotmail.com> wrote in message
>> news:47224c6a$0$235$e4fe514c@news.xs4all.nl...
>>
>> I have no idea what I should be doing
>> with the second link.
>
> You might go to the colorschemer.com home page instead and looking
> through the gallery. You can even search for "blue" (or whatever) and it
> will show you all the schemes using some shade of blue. You might find
> something suitable for your client, or at least it may spark some other
> ideas of your own.
>
Okay, fair enough.
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