> On 8/28/2008, Anim8rFSK posted this:

>> In article <48B70B50.884B94B2@blueyonder.co.uk>,
>> Paul Heslop blueyonder.co.uk> wrote:

>

>>> Anim8rFSK wrote:

>>>>
>>>> In article <48B6E3EE.1B44221@blueyonder.co.uk>,
>>>> Paul Heslop blueyonder.co.uk> wrote:
>>>>

>>>>> Anim8rFSK wrote:

>>>>>>
>>>>>> In article panix1.panix.com>,
>>>>>> wdstarr@panix.com (William December Starr) wrote:
>>>>>>

>>>>>>> In article news.west.cox.net>,
>>>>>>> Anim8rFSK cox.net> said:
>>>>>>>

>>>>>>>> In article panix3.panix.com>,
>>>>>>>> wdstarr@panix.com (William December Starr) wrote:
>>>>>>>>

>>>>>>>>> I'm sorry but you are mistaken. There is no such thing as an
>>>>>>>>> unusual problem with the interaction between a DVR machine and a
>>>>>>>>> DVD disc. :-(

>>>>>>>>
>>>>>>>> What if it just plain works?

>>>>>>>
>>>>>>> Yeah, that happens sometimes too.
>>>>>>>
>>>>>>> (Most of the time, to be fair. But the failures are incredibly
>>>>>>> maddening.)
>>>>>>>
>>>>>>> -- wds

>>>>>>
>>>>>> I made maybe 10 coasters out of my first 40 burns, which was pretty
>>>>>> horrible, but they were all from the same cause; the protected channels.
>>>>>>
>>>>>> BTW, it turns out I don't need to actually try to RECORD a protected
>>>>>> channel. If the TV gets flipped to one while it's passing through the
>>>>>> signal, and definitely if a recording gets played from the DVR while
>>>>>> it's watching, it'll go fubar. Gotta unplug/replug any time it even
>>>>>> SEES a channel in those tiers. I'm going to write that down under the
>>>>>> 'overly sensitive' column.
>>>>>>
>>>>>> --
>>>>>> Multiple root canals; hopped up on multiple pain drugs.
>>>>>>
>>>>>> It's an explanation, not an excuse!

>>>>>
>>>>> Had this machine long? I returned mine due to the over sensitivity,
>>>>> not much use if it is going to make its own rules up as it goes along.
>>>>> I know the rules about this stuff are different depending on which
>>>>> country you're in but you should be able to use your machine and if it
>>>>> is acting like that then it's a problem that needs rectifying or the
>>>>> machine replacing. Personally I'd go so far as to try a different make
>>>>> of machine.

>>>>
>>>> I've had it a week, but when you open it, it says right inside the box
>>>> lid IF THIS MACHINE DOESN'T WORK YOU CANNOT RETURN IT TO THE STORE YOU
>>>> MUST DEAL WITH SONY DIRECTLY with a toll free number and an URL. I
>>>> tried contacting their live help, but they never answered. I was
>>>> unamused.
>>>>
>>>> Amazon says they'll take it back for a 'partial' refund but I haven't
>>>> been able to find out what 'partial' is.
>>>>

>>> Damn. That's pretty bad, but par for the course it seems. It helps in
>>> the UK if you make purchases from catalogue stores etc as they
>>> normally have a period of return due to their goods not being on
>>> display. I have no idea what Amazon could mean by partial refund.
>>>
>>> There does seem to be a minor switch in the UK where some stores etc
>>> are putting "Not returnable under our 14 day returns period" or such
>>> on certain items, I would guess the items they just know are going to
>>> be trouble.
>>>
>>> I would try saying that the item is unfit for purpose. I don't know
>>> how that holds where you're from but it is a strong argument, you
>>> bought the machine for the job it was advertised as being capable of
>>> doing and it is not able to do that job. False advertising etc etc.
>>>
>>> I found this little thing on the amazon site
>>> --------------------------------------------
>>> "Items that meet our returns guidelines will receive a full refund.
>>>
>>> Items that do not meet our returns guidelines will receive only
>>> partial refunds:
>>>
>>> Any unopened media item or non-media item in original condition that
>>> is returned more than 30 days after delivery: 80%% of item's price.
>>>
>>> Any book that has obvious signs of use: 50%% of item's price.
>>>
>>> Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl
>>> record that has been opened (taken out of its plastic wrap): 50%% of
>>> item's price.
>>>
>>> Any item that is not in its original condition, is damaged, or is
>>> missing parts for reasons not due to our error: up to 50%% of item's
>>> price.
>>> ------------------------------------------------
>>> I'm unsure as to how your recorder falls into these categories?

>

>> There's a separate guideline for 'electronics'

>

>> IIRC, 'unopened' is 'full refund' and 'opened but with all packing
>> intact' is 'partial refund' but it doesn't give you any idea of what the
>> range of 'partial' is

>

>> They also pay for return shipping, but might subtract that if they feel
>> it's not their fault. So there's all kinds of gray area in there.

>
> I recently returned an opened electronic item (GPS) to Amazon that
> failed to function as it should. The shipping back was free and the
> credit was 100%%.
>
> Everything was returned intact (except the bubble pack) - I even reset
> the device to factory defaults to get my location & travels out of
> there.
>
> YMMV, of course, but I'd sure want to get rid of it even if I had to
> pay a restocking fee...which I actually thought I was going to in this
> case.