> In article <48B70B50.884B94B2@blueyonder.co.uk>,
> Paul Heslop blueyonder.co.uk> wrote:

>> Anim8rFSK wrote:

>>>
>>> In article <48B6E3EE.1B44221@blueyonder.co.uk>,
>>> Paul Heslop blueyonder.co.uk> wrote:
>>>

>>>> Anim8rFSK wrote:

>>>>>
>>>>> In article panix1.panix.com>,
>>>>> wdstarr@panix.com (William December Starr) wrote:
>>>>>

>>>>>> In article news.west.cox.net>,
>>>>>> Anim8rFSK cox.net> said:
>>>>>>

>>>>>>> In article panix3.panix.com>,
>>>>>>> wdstarr@panix.com (William December Starr) wrote:
>>>>>>>

>>>>>>>> I'm sorry but you are mistaken. There is no such thing as an
>>>>>>>> unusual problem with the interaction between a DVR machine and a
>>>>>>>> DVD disc. :-(

>>>>>>>
>>>>>>> What if it just plain works?

>>>>>>
>>>>>> Yeah, that happens sometimes too.
>>>>>>
>>>>>> (Most of the time, to be fair. But the failures are incredibly
>>>>>> maddening.)
>>>>>>
>>>>>> -- wds

>>>>>
>>>>> I made maybe 10 coasters out of my first 40 burns, which was pretty
>>>>> horrible, but they were all from the same cause; the protected channels.
>>>>>
>>>>> BTW, it turns out I don't need to actually try to RECORD a protected
>>>>> channel. If the TV gets flipped to one while it's passing through the
>>>>> signal, and definitely if a recording gets played from the DVR while
>>>>> it's watching, it'll go fubar. Gotta unplug/replug any time it even
>>>>> SEES a channel in those tiers. I'm going to write that down under the
>>>>> 'overly sensitive' column.
>>>>>
>>>>> --
>>>>> Multiple root canals; hopped up on multiple pain drugs.
>>>>>
>>>>> It's an explanation, not an excuse!

>>>>
>>>> Had this machine long? I returned mine due to the over sensitivity,
>>>> not much use if it is going to make its own rules up as it goes along.
>>>> I know the rules about this stuff are different depending on which
>>>> country you're in but you should be able to use your machine and if it
>>>> is acting like that then it's a problem that needs rectifying or the
>>>> machine replacing. Personally I'd go so far as to try a different make
>>>> of machine.

>>>
>>> I've had it a week, but when you open it, it says right inside the box
>>> lid IF THIS MACHINE DOESN'T WORK YOU CANNOT RETURN IT TO THE STORE YOU
>>> MUST DEAL WITH SONY DIRECTLY with a toll free number and an URL. I
>>> tried contacting their live help, but they never answered. I was
>>> unamused.
>>>
>>> Amazon says they'll take it back for a 'partial' refund but I haven't
>>> been able to find out what 'partial' is.
>>>

>> Damn. That's pretty bad, but par for the course it seems. It helps in
>> the UK if you make purchases from catalogue stores etc as they
>> normally have a period of return due to their goods not being on
>> display. I have no idea what Amazon could mean by partial refund.
>>
>> There does seem to be a minor switch in the UK where some stores etc
>> are putting "Not returnable under our 14 day returns period" or such
>> on certain items, I would guess the items they just know are going to
>> be trouble.
>>
>> I would try saying that the item is unfit for purpose. I don't know
>> how that holds where you're from but it is a strong argument, you
>> bought the machine for the job it was advertised as being capable of
>> doing and it is not able to do that job. False advertising etc etc.
>>
>> I found this little thing on the amazon site
>> --------------------------------------------
>> "Items that meet our returns guidelines will receive a full refund.
>>
>> Items that do not meet our returns guidelines will receive only
>> partial refunds:
>>
>> Any unopened media item or non-media item in original condition that
>> is returned more than 30 days after delivery: 80%% of item's price.
>>
>> Any book that has obvious signs of use: 50%% of item's price.
>>
>> Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl
>> record that has been opened (taken out of its plastic wrap): 50%% of
>> item's price.
>>
>> Any item that is not in its original condition, is damaged, or is
>> missing parts for reasons not due to our error: up to 50%% of item's
>> price.
>> ------------------------------------------------
>> I'm unsure as to how your recorder falls into these categories?

> There's a separate guideline for 'electronics'

> IIRC, 'unopened' is 'full refund' and 'opened but with all packing
> intact' is 'partial refund' but it doesn't give you any idea of what the
> range of 'partial' is

> They also pay for return shipping, but might subtract that if they feel
> it's not their fault. So there's all kinds of gray area in there.