Sears fails on service for one customer

Dan Thanh Dang | Consuming Interests
June 1, 2008

Once, Sears, Roebuck & Co. was a retailing giant with few rivals.

The signs over its doors promised, "Satisfaction Guaranteed or Your
Money Back."

Times have changed.

Best Buy, Home Depot and Lowe's have lured its electronics, tools and
appliance customers away. You can buy cheaper, hipper apparel and home
products at Wal-Mart, Target and Kohl's. Sears beckons you with the
slogan, "The good life at a great price. Guaranteed," but if the good
life is available for less elsewhere, all that's left is the
guarantee.

Michael Burnett found even that lacking after he purchased a $1,007.98
LCD Sylvania television and three-year warranty Jan. 10 from the Sears
store in Westminster.

After 2 1/2 months of use, the 37-inch flat-panel TV stopped working,
the 43-year-old Postal Service employee said.

Hello, Guv!
You wrote on Mon, 2 Jun 2008 08:44:19 -0700 (PDT):

Like I have said, Eddile Lampert had a hot streak in the 1990s. But then again,
didn't we all have a hot streak back in the days of irrational exuberance?

The difference is just a matter of scale. Lampert made his bets in millions and
billions while the rest of us were looking out for ways to pay our mortgage and
put our kids through college.

Lubow.

On Jun 2, 11:44 am, "Guv Martin O'MORON can suckle my middle leg!"
yahoo.com> wrote: