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Author: MxsmanicMxsmanic Date: Nov 14, 2007 22:23
Craig Welch writes:
> But this takes the cake. The people in this article are absolutely
> beneath contempt.
Perhaps if they had been told why the counters were being closed, they might
have had a better attitude.
It sounds like Qantas has some serious staffing and HR problems. Not enough
people to staff the counters, and many of them calling in sick, perhaps due to
"stress."
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Author: Binyamin DissenBinyamin Dissen Date: Nov 15, 2007 06:35
On Thu, 15 Nov 2007 06:30:53 GMT Craig Welch pacific.net.sg> wrote:
:>Mxsmanic gmail.com> said:
:>>Craig Welch writes:
:>>> But this takes the cake. The people in this article are absolutely
:>>> beneath contempt.
:>>Perhaps if they had been told why the counters were being closed, they might
:>>have had a better attitude.
:>It was in the Club Lounge, which is not so large that it wouldn't be
:>obvious that they were attending to a collapsed passenger.
From the article:
"There were only half the number of check-in points operating that morning
because six staff had called in sick. The terminal was packed with about 1000
people and no one could move. The public didn't know what was going on," Ms
Bignell said.
--
Binyamin Dissen dissensoftware.com>
http://www.dissensoftware.com
Should you use the mailblocks package and expect a response from me,
you should preauthorize the dissensoftware.com domain.
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Author: Gernot HassenpflugGernot Hassenpflug Date: Nov 15, 2007 20:31
Mxsmanic gmail.com> writes:
> Craig Welch writes:
>
>> But this takes the cake. The people in this article are absolutely
>> beneath contempt.
>
> Perhaps if they had been told why the counters were being closed, they might
> have had a better attitude.
>
> It sounds like Qantas has some serious staffing and HR problems. Not enough
> people to staff the counters, and many of them calling in sick, perhaps due to
> "stress."
This kind of thing no doubt could occur in many places, depending on
the culturally-determined stresses that people react to. I would say
from my experience in Japan though, that public companies, even...
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Author: Sylvia ElseSylvia Else Date: Nov 15, 2007 20:40
Gernot Hassenpflug wrote:
> Mxsmanic gmail.com> writes:
> >> Craig Welch writes:
>>
>>> But this takes the cake. The people in this article are absolutely
>>> beneath contempt.
>> Perhaps if they had been told why the counters were being closed, they might
>> have had a better attitude.
>>
>> It sounds like Qantas has some serious staffing and HR problems. Not enough
>> people to staff the counters, and many of them calling in sick, perhaps due to
>> "stress."
>
> This kind of thing no doubt could occur in many places, depending on
> the culturally-determined stresses that people react to. I would say
> from my experience in Japan though, that public companies, even when
> they are corrupt to the point of customers being justified in spitting
> upon them, always give extremely good-feely type of announcements
> immediately upon any delay whatsoever, no matter what the cause: the ...
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Author: Sylvia ElseSylvia Else Date: Nov 15, 2007 21:06
Craig Welch wrote:
> Or at a gate, hearing "... due to the late
> arrival of the incoming plane", when I saw it land on time.
I've never felt that "late arrival of the incoming plane" is much of an
explanation. They might as well say the plane's late because it's late.
I want to know why was the incoming plane was late (in cases where it
was). In particular, I want to know whether it's ultimately the
airline's fault, of caused by some factor outside their control.
Sylvia.
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Author: Rob.Rob. Date: Nov 15, 2007 21:54
Sylvia Else wrote:
> Craig Welch wrote:
>
>> Or at a gate, hearing "... due to the late
>> arrival of the incoming plane", when I saw it land on time.
>
>
> I've never felt that "late arrival of the incoming plane" is much of an
> explanation. They might as well say the plane's late because it's late.
>
> I want to know why was the incoming plane was late (in cases where it
> was). In particular, I want to know whether it's ultimately the
> airline's fault, of caused by some factor outside their control.
>
> Sylvia.
We waited over an hour and half for a connecting flight to arrive. Mind
you we also had a connecting flight at the other end and a 3 hour window
in which to catch that flight. SYD-LA-YYC the next flight out of LA to
YYC was 8 hours later plus 3 hrs longer.
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Author: Gernot HassenpflugGernot Hassenpflug Date: Nov 15, 2007 23:09
Sylvia Else writes:
> Gernot Hassenpflug wrote:
>> Mxsmanic gmail.com> writes:
>>>>> Craig Welch writes:
>>>
>>>> But this takes the cake. The people in this article are absolutely
>>>> beneath contempt.
>>> Perhaps...
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Author: Gernot HassenpflugGernot Hassenpflug Date: Nov 15, 2007 23:12
Craig Welch pacific.net.sg> writes:
> Gernot Hassenpflug said:
>
>
>>This kind of thing no doubt could occur in many places, depending on
>>the culturally-determined stresses that people react to. I would say
>>from my...
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Author: Gernot HassenpflugGernot Hassenpflug Date: Nov 15, 2007 23:14
Sylvia Else writes:
> Craig Welch wrote:
>
>> Or at a gate, hearing "... due to the late
>> arrival of the incoming plane", when I saw it land on time.
>
> I've never felt that "late arrival of the incoming plane" is much of
> an explanation. They might as well say the plane's late because it's
> late.
>
> I want to know why was the incoming plane was late (in cases where it
> was). In particular, I want to know whether it's ultimately the
> airline's fault, of caused by some factor outside their control.
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Author: DevilsPGDDevilsPGD Date: Nov 16, 2007 06:38
In message <87ve821xb6.fsf@nict.go.jp> Gernot Hassenpflug
wrote:
>The fact that staff will simply leave is of course also a problem,
>socially. Not giving a damn goes both ways. Ideally, staff would stay
>if there was a need, and the company would pay preious overtime for
>that while working on a permanent solution.
That may already be happening, but at some point, the staff still need
to leave.
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