www.itheadhunter.ca
Senior Inside Support Engineer
Location: Burlington / Markham, ON CA
Apply to:
http://www.itheadhunter.ca/apply 10303277
We are seeking an experienced Senior Engineer who will be responsible for
Technical Support in the Client Services Division. This position has no
direct reports and reports to our Director of Client Services.
Responsibilities
Accountable for the servicing and customer support of Avaya VoIP and legacy
systems
- As a member of our TAC call-centre, provide remote support of hardware
systems, sub-systems and/or applications for customers and field personnel,
utilizing remote diagnostics and occasional on-site capabilities
- Support end-users on service, configurations, upgrades and migrations
through problem isolation, verification and escalation resolution and
documentation
- Provide solutions to a diverse range of complex problems
- Provide technical support to clients and internal staff and act as a Tier
II/III escalation for Services and Professional Services requirements